Technician (Information Systems and Technology) at City of Cape Town

Requirements

• Minimum National diploma or equivalent technical certification
• Minimum of 3 relevant years of experience
• An understanding and experience of current industry technology standards, frameworks, and architectures.
• A valid Code EB driver’s licence

Key Performance Areas

• To remediate incidents received via IT Service Desk
• Undertake general maintenance of computer hardware and software, identify and resolve technical problems, and perform general tasks to support the City's corporate desktop users and all peripheral computer devices.
• Support and maintains corporate stakeholders in the ICT Infrastructure area.
• Ensure that users and business requests are delivered and the acceptable standards of service delivery are maintained and the Infrastructure systems meet business requirements.
• Ensure that ICT Infrastructure functions are at acceptable levels.
• Performs administrative tasks under guidance of the superior