Telesales Agent (Credit) Mr Price Money at Mr Price Group

RESPONSIBILITIES

your role

• Efficiently contacts prospective customers to present information and explain available credit sales products
• Deliver prepared sales talks, reading from a script that describes credit sales products, in order to persuade potential customers to purchase a product
• Explain products and prices, and answer questions from customers
• Ensure FICA standards are adhered to when dealing with customer calls and correspondence
• Update customer’s details and communications on Consolidated Debtor System
• Ensure quality of calls is in line with Service Level Agreements
• Manage the operation of the organisation's total quality management (TQM) program
• Liaise with managers and associates throughout the division to ensure that the quality management system is functioning properly
• Use relevant quality tools to ensure managers and other staff understand how to improve customer satisfaction
• Set up and maintenance of QA controls and documentation procedures.

what's in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• Medical aid and retirement fund benefits
• All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and at Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security

QUALIFICATIONS

• Grade 12
• 12 months experience in sales environment within a call centre environment 
• Knowledge of (credit) new account products
• Excellent communication skills in English (Written & verbal)
• Computer literate (MS Word, MS Excel, MS Outlook)
• Persuasive
• Selling to Customer Needs
• Closing Skills
• Telephone Skills