Third Party Logistics Manager at Diageo

About the role:

• This role supports the Head of OTC and Logistics in managing day-to-day MOVE operations with 3PL partners and the overall warehouse spectrum effectively and efficiently, ensuring all standards and controls are in place. Success in this role is measured through cost-effectiveness, customer collaborative partnerships, good governance, and achievement of MOVE target KPIs.
• Due to its location, the person in this role is also a key stakeholder and member of the OTC Leadership Team, supporting and influencing improved performance.
• This role has no direct reports.

Role Responsibilities:

Manage End-to-End Distribution Requirements (CI):

• Work in partnership with 3PL to ensure network optimization and transport efficiencies are reviewed frequently (Primary and Secondary).
• Influence and drive cost-effectiveness, continuously manage and monitor customer service levels, utilizing applicable models to ensure the greatest service delivery.
• Review and understand warehouse capacity requirements and constraints – partner with Planning and 3PL to ensure optimal solutions are in place.

Monitor, Manage, and Improve 3PL Performance Levels:

• Lead SPM reviews, track set KPI milestones, suggest improvements, and implement initiatives.

Drive Compliance Culture:

• Ensure all applicable controls and checks (within Move & H&SE) are well established, measured, tracked & tested monthly. This includes E2E Inventory Management & movements, process controls, Quality Control (Finished Goods, Raw & Pack Material).

Collaborate with Business Stakeholders:

• Partner with relevant business stakeholders (commercial, Plan, Move & Make) to ensure execution of the Diageo Strategy in a fully joint-up business process while supporting the Customer Collaboration Global Diageo program.
• Support In-House and co-packing Warehouse Teams (as required):
• As required, Supports in Raw and Pack warehouse teams to deliver an effective warehouse operation while adhering to compliance matrixes.

Leverage 3PL & Supplier Networks:

• Harness the full extent of 3PLs' capabilities along with supplier networks; influence non-direct reports to deliver against Diageo's ambitions and goals.

Support Market Requirements Across COE:

• Work closely with stakeholders to support market requirements across the Centre of Excellence (COE).

Experience / skills required:

• Minimum 5 years’ experience within a customer service environment and / or logistics management.
• Proven ability to develop solutions for managing both on-site/off-site warehouses.
• Demonstrated ability to engage teams effectively towards achieving planned goals.
• Degree in Business or BSc related field within supply chain management.
• Excellent communication skills both verbal/written combined with strong engagement capability at all organizational levels.
• Proficiency using WMS systems; ability to guide others on their usage.
• Strong numeracy skills; adept at applying KPIs for driving performance management across all warehouse levels.
• Barriers to Success in Role