Tom Ford Specialist, 173 Hours - Edgars Canal Walk at The Estée Lauder Companies Inc.

Position Summary: 

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.

 Key Roles & Responsibilities: 

• Achieve sales targets.
• Create ways to achieve sell through targets e.g. On counter Special Events.
• Ensures customers are treated professionally at all times/Service excellence .
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timorously of promotions and special events.
• Ensure all sales are recorded on a daily basis according to the standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timorously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times.
• Ensure discontinued stock is removed.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Ensure there are sufficient stock for all sku’s and promotions.
• Ensure display is per merchandising guideline.
• Ensure that collateral corresponds with promotion
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timorously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timorously

Qualifications

• Grade 12
• Retail Cosmetics/ Fragrance Experience
• Ability to work retail hours