Current Vacancies at The Estée Lauder Companies Inc.

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
• Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure display is per merchandising guideline
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Ensure provision in Retek system
• Ensure all testers are clean and in good condition
• Maintaining work environment
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts
• Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Skilled Make-up Artist or Skincare Specialist
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.

 Key Roles & Responsibilities:

• Achieve sales targets.
• Create ways to achieve sell through targets e.g. On counter Special Events.
• Ensures customers are treated professionally at all times/Service excellence .
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timorously of promotions and special events.
• Ensure all sales are recorded on a daily basis according to the standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timorously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times.
• Ensure discontinued stock is removed.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Ensure there are sufficient stock for all sku’s and promotions.
• Ensure display is per merchandising guideline.
• Ensure that collateral corresponds with promotion
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timorously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timorously

Qualifications

• Grade 12
• Retail Cosmetics/ Fragrance Experience
• Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.

 Key Roles & Responsibilities:

• Achieve sales targets.
• Create ways to achieve sell through targets e.g. On counter Special Events.
• Ensures customers are treated professionally at all times/Service excellence .
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timorously of promotions and special events.
• Ensure all sales are recorded on a daily basis according to the standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timorously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times.
• Ensure discontinued stock is removed.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Ensure there are sufficient stock for all sku’s and promotions.
• Ensure display is per merchandising guideline.
• Ensure that collateral corresponds with promotion
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timorously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timorously

Qualifications

• Grade 12
• Retail Cosmetics/ Fragrance Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Job Overview
Estee Lauder Companies is the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products (including: Estée Lauder, Aramis, Clinique, Origins, M·A·C, La Mer, Bobbi Brown, Jo Malone London, TOM FORD BEAUTY, Smashbox, KILIAN PARIS, Dr.Jart+)

• The Paid Media Executive participates in the Brands groupings’ overall media strategy, defines and executes the paid media strategy (full funnel).  Monitors overall media investments from Brand Groupings and consolidates paid media activities across brands, whilst ensuring best-in-class paid media expertise and adoption of MarTech Tools by teams

Key Interfaces:

Internal:

• Brand Consumer Marketing
• Brand Manager
• Owned and Earned Media
• Paid Media Manager
• Local and Regional DCM
• CRM

External:

• Media Agencies
• Facebook / Google,…
• MarTech

Key Accountabilities

• Participates in the Brands Grouping overall media strategy, defines and executes the paid media strategy
• Based on the 360 Consumer Marketing Plan, defines the paid media plan : where to play, calendar, assets,.. in accordance with brands paid media strategy
• Defines A&P budget needs and optimal paid media mix to reach goals (always on and campaigns)
• Drives monthly review of A&P budget with Paid Media Manager and proposes reallocation when necessary
• Prepares agency brief, with review from Consumer Marketing, leads communications with the agency for branded projects. Controls plan and assets created by the agency
• Proactively reports to brand / DP team changes in the A&P spending that might impact demand and forecast
• Significant digital marketing experience, including previous experience in driving and executing digital media strategy in a global, multi-brand, multi-channel, fast paced environment.
• Proven experience in effectively managing ATL/BTL paid media agencies relationships and performance.
• Successful track record of working in a cross-collaborative way – able to develop relationships with all stakeholders.
• Great project management, organizational and analytical skills
• Experience in managing budgets in a multi-P&L environment
• In-depth understanding of all SEM, paid social, display (all models, including programmatic), affiliation marketing
• Ability to challenge the status quo and has the experience and characteristics to respond quickly to the changing environment.
• Able to effectively build and proactively leverage internal and external networks.
• Must exhibit the highest personal and professional ethics.
• Highly analytical – analyzes & utilizes facts effectively for presentation to decision makers. Must be comfortable with analysis to drive decision making.
• Detailed understanding of the On-Line and Direct to Consumers, notably consumer funnel and markets dynamics,
• Excellent knowledge of data analytics tools and methodology (Attribution modelling, Google Analytics, 360, Facebook Manager, etc..).
• Good experience in working with key media groups, such as Google, Facebook, Twitter, and local media publishing houses and agencies
• Proven experience of people, process and digital media technology
• Enhanced problem-solving skills with the ability to translate analytic data into strategic ideas and fast execution
• Excellent change management skills in a highly dynamic, complex and volatile environment.
• Excellent collaboration and influential skills in a highly complex matrix environment.
• Ability to develop ideas and strategies that lead to success and the growth of our Brands
• Strong communication skills
• Brand knowledge (product, consumers, strategy,..)

Qualifications

• 3-5 years Minimum Paid Media in agency or Client side with relevant University Degree

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Goal oriented - Drives transactions and activity tasks to meet targets.

Key Roles & Responsibilities

•  Achieve sales targets
• Create ways to achieve sell through for the business:
• Arranges instant on counter event dates.
• Collateral and Props
• Counter signage
• Additional staffing
• Set goals for appointments booked
• Recruitment
• Ensures customers are offered the full Brand experience at all times with custom fit service and expertise, building relationships
• Monitor competitor brands
• Monitor counter sales on an hourly/daily/weekly/monthly basis.
• Ensure all action plans are in place for all promotions, launches and special events to “drive sales”
• Build and maintain relationships with counter staff and the Retailer, partake in team meetings
• Monitors and manages min/max stockholdings, top SKU counts, out of stocks.
• Submits all sales info required timeously.
• Ensures all Sales are recorded according to standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timeously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date
• Demonstrate effectiveness in make up and consultation.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty, as per guidelines.
• Ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times, according to merchandising guidelines
• Ensure cleaning tools are stocked and in a good condition.
• Ensure all testers are clean and in good condition.
• Must attend mandatory educational seminars, meetings
• Ensure optimum space is obtained and utilized at all times through effective negotiations.
• Staff planning (Permanent and Casual)
• Continually sets the example of Brand Image.

Qualifications
Requirements

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Purpose of the Job

• The role is responsible for all elements of a branded P&L, supporting the Finance Business Manager, Brand managers and Finance Director.   Prepare brand financial and accounting records, reports and other information allowing senior management to make informed business decisions and thereby improve the affiliate’s profitability.  This role works closely with the brand teams and fulfils a business partnering role with the aim of creating and adding value, ensuring financial viability and ROI of initiatives.  Ensure compliance of all financial processes and policies.

Strategy Planning and Estimate Process

• Contributes to elements of the strategic direction of the brand evaluates financial impact of strategic choices and suggests alternatives.
• Ownership of the planning and estimate process; working with the brand, to accurately estimate monthly submissions.
• Consolidating business P&L to ensure targets are being met and re-forecasting as appropriate.
• Responsible for preparation of monthly estimate and annual budget reporting
• Inputting of budgets and estimates into the relevant models
• Assisting in the production and management of CAPEX plan/estimate/actuals; Partnering with key stakeholders in the business to ensure an accurate quarterly estimate and adherence to capital plans.
• Manage the capital authorization process.

  Business Partnering

• Responsible for providing commercial support to brand management team.
• Being key contract for analytical requests from the business
• Able to problem-solve and find solutions.
• Ability to stand firm in financial advice and policies.
• Ability to identify critical concerns and prioritize,
• Communicates with Regional FP&A team to guarantee common understanding and requirements.

Finance & Accounting

• Strong understanding of accounting processes and principles
• Responsible for upholding accounting principles, ensuring proper processes are adhered to within the brand teams and educating non-finance personnel on financial processes and policies.
• Involvement in Finance and Business operations project workstreams as required.
• Manage systems controls over sales and expenses in conjunction with the Affiliate Finance Manager
• Prepare monthly brand financial entries.

  Commercial & Financial Reporting

• Responsible for development and delivery of financial and commercial reporting to brand and senior management
• Proactively challenge status quo and use commercial analysis to drive business change.
• Responsible for leveraging company financial system to facilitate insightful and efficient reporting (Including but not limited to: SAP, CPM, BI, Door P&L, Smartview)
• Responsible for providing monthly commentary on the brand business results and the financial estimate.
• Analytical Excellence: Development and production of structured and ad hoc analysis with a focus on creating value in the business.
• Providing key commercial insight and supporting the business division to active it’s goals.
• Prepares and issues monthly reporting commentary, actuals results and various other reports reflecting monthly results.
• Monthly financial analysis: Review and interpret monthly financial information.
• Ability to add value in analysis and conduct any specific financial analysis upon request, or when self-identified.
• Monitors financial performance and prepares analysis of trends and financial consequences.
• Prepares monthly management reporting, including SIOP, relevant KPI’s and insights on performance drivers.
• Tracks financial impact of any major brand project.

  Commercial Awareness and Capabilities

• CRM
• External economic awareness and Risks
• Advertising effectiveness

  Key Stakeholders

• Finance Business Manager
• Finance Director
• General Manager
• Regional Accounting and FP&A
• Brand Management

Qualifications

• Requirements and Experience
• Experience in Finance and business analytics
• Experience in a fast-moving consumer products industry
• Accounting/Auditing experience is preferable.

  System Knowledge and Experience

• SAP
• CPM and BI (Business Intelligence)
• Advanced Excel,
• PowerPoint,
• MS Office
• OneStream

Key Personal Characteristics

• Capacity to manage pressure and resist stress.
• Strong Analytical skills is a must with ability to perform and present scenarios and predicative outcome.
• Analytical and innovative; seeks out fresh ideas from a variety of sources.
• Excellent eye for detail – precise analysis of figures (analytical and numeric skills)
• Smoothly handles multiple demands, shifting priorities and rapid change.
• Must be positive, participative, self-confident with a high level of energy, pace & consistency.
• Displays integrity and builds trust – honors commitments.
• Excellent communication and negotiation skills – able to inform people at all levels of changes, updates and issues and deal with difficult people.
• Ability to work independently and as part of a team.
• Ability to work with people at all levels (both internal and external) – thereby fostering excellent customer relationships.
• Excellent organization, time management and follow up skills.
• Fast and accurate data entry.
• Displays pro-activity and persistence.
• Works with others towards shared goals - collaborates and shares information.
• Can identify potential problems and opportunities both in the short and long term.
• Results orientated – meets objectives and standards – has a sense of urgency

go to method of application »

Position Summary:

• The Expert represents the image, products and culture of the company to the customer.
•  Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.

Key Roles & Responsibilities: 

•  Create opportunities to ensure sales targets are met
•  Recruit new customers by collaborating with high-end Brands
•  Drive new product Launches and promotional offers to ensure a 100% sell- through
•  Plan and execute on counter events to achieve sales targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
•  Suggest groups of appropriate products to meet and exceed customer’s needs
•  Assist customers with product and services selection and information.
•  Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
•  Obtain customer data for CRM system or other client list as required.
•  Continue to build Customer relationship by booking follow-up appointments
•  Invite customers to on counter events to strengthen Brand loyalty
•  Give great internal customer service and develop good working relationships with colleagues.
•  Attend work as per counter plan
•  Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
•  Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
•  Ensure personal hygiene levels are at high standard
•  To familiarise yourself with company information, code of conduct  and store information and rules
•  Adhere to proper security procedures regarding handling of cash and assets
•  Submit HR documentation as per HR deadlines
•  Record your personal sales daily and accurately
•  Record daily all customer information accurately and capture correct information on CRM
•  Transfer your daily sales to the counter manager’s book
•  Achieve  the required IPT
•  Conduct a minimum of 4 services per day
•  Book a min of 75% of customers seen back for a follow-up appointment
•  Book and recruit new customers for on and off counter Special Event
•  To keep levels of product knowledge high by reviewing the product portfolio regularly
•  Actively participate in La Mer training sessions and partnered store mandatory training sessions.
•  All customer returns to be handled according to policy
•  Ensure display is per merchandising guideline
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order
•  Ensure discontinued stock and testers are removed
•  Ensure all testers are clean and in good condition
•  Ensure cleaning tools are stocked and in good condition
•  Assist in tidiness of drawers and cupboards and all back areas
•  Ensure counters, shelves and cupboards are kept clean and dust free at all time
•  Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Inform management of any store maintenance
•  Immediately report Health and Safety issues which might lead to accidents.
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low stock and out of stocks to the Counter Manager and AE
•  Assist in the proper rotation of stock
•  Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
•  Ensure there is sufficient stock for all promotions and events
•  Monitor and Control tools, testers and stock that are kept in stock rooms
•  To complete required admin and submit within deadline to ensure accurate reporting
•  Accurate CRM information to improve communication to customers
•  Accurate stock counts to improve DI
•  To submit Payroll admin accurate to ensure correct salary payment
•  To be aware of Competitor activity
•  To be aware of competitor performance to improve awareness to gain market share
•  Analyse competitor events to ensure future improvements and successes of own events
•  Improve business acumen
•  Know and understand counter and personal goals
•  Know counter ranking overall and within treatment category
•  To understand business environment and to think strategically to formulate a plan to achieve goals
•  As a La Mer Expert you are required to teach and empower customers
•  Lead yourself to act as a role model to colleagues
•  Leverage on your strength to be an example to others
•  Strive for excellence in execution to ensure future development

Qualifications
Requirements:

•  Grade 12
•  Retail Cosmetics Experience
•  Must have Skincare Background
•  Must have Luxury Brands Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary: 

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.

 Key Roles & Responsibilities: 

• Achieve sales targets.
• Create ways to achieve sell through targets e.g. On counter Special Events.
• Ensures customers are treated professionally at all times/Service excellence .
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timorously of promotions and special events.
• Ensure all sales are recorded on a daily basis according to the standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timorously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times.
• Ensure discontinued stock is removed.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Ensure there are sufficient stock for all sku’s and promotions.
• Ensure display is per merchandising guideline.
• Ensure that collateral corresponds with promotion
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timorously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timorously

Qualifications

• Grade 12
• Retail Cosmetics/ Fragrance Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours