Trade Quality Manager - JHB at The Heineken Company

Key Responsibilities

• Integrate Health and Safety in all trade QA related workflows and procedures.
• Integrate food safety in operational trade procedures and monitor consumer concerns.
• Collection of safety data and utilisation.
• Lead quality improvements initiatives in trade.
• Support the operational teams to identify, understand and eliminate all trade quality anomalies
• Support identification and maintenance of Q-Points.
• Manage trade recalls and withdrawals.
• Facilitate Incident Management team meetings.
• Facilitate Crisis Management team meetings.
• Lead customers and consumer communication.
• Lead PQ Pillar: introduce and utilize advanced UPS techniques (Unified Problem Solving) for Trade related issues
• Identification and driving of CVE through in-depth analysis of process, technology, recipes, Raw and packaging materials
• Technological advice to all stakeholders.
• Integrate standardized trade quality activities into operational systems by reviewing and optimising systems, checklists, and standards.
• Maintenance and optimization of all relevant trade quality management systems.
• Management and optimization of all processes in the quality department.
• Follow up on customer complaints: Verification of corrective & preventive action.
• Support the development of Quality “Champions” within the operational teams.
• Lead the introduction, participate in revising and optimizing (PDCA) the process: all trade related concerns
• Adapt working patterns (shift patterns, overtime, temporary labour, etc.) to meet fluctuating trade quality demands.
• Ensure that all employees receive appropriate training and continuous learning on quality control and assurance related skills &  techniques 
•   Promote the food safety and quality awareness through facilitation of workshops, trainings, webinars, reward & reecognition
•   Updates management on a regular basis (week/monthly) on results and trends related to trade quality.
• Ensures that reporting systems are maintained and seeks to continuously improve.
• Analyses data to identify single events, trends, and business impact
• Compilation of annual budgets for the Trade Quality function.
• Control budget expenditure on a monthly basis and reporting and follow up on all variances.
• Proactively creates plans to address unexpected demand peaks.

Requirements

• Bachelor’s degree. Higher education in Food Technology, Biotechnology, Chemistry, Biochemistry, Biology, Agronomy Engineering Chemistry
• Minimum 5 years’ experience in food and beverage production and technology, quality control and assurance systems at a senior level
• Experience in managing a team
• Quality and Food Safety Management Systems
• Laboratory operations in food and beverage production environment
• Brewing / Packaging / Utilities / NPI
• People management and leadership
• Continuous improvement methodologies like TPM / Lean / 6 Sigma
• Fluent in English