Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.
You will form part of RMM within Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals.
Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
Responsibilities:
Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.
Working Hours
Monday–Friday: Flexible between 8am–7pm
Saturday: Flexible between 8am–1pm
Proof of Registration for tertiary studies essential at application stage
Skills
Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, People Management
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