Trainee Consumer Feedback & Sensory Specialist at Nestle

Position Summary

Nestlé is so much more than the world’s #1 food and beverage company.  We are committed to helping our communities to live healthier and happier lives, and as such we are looking for a Trainee Consumer Feedback and Sensory Specialist to join our team at our factory in Mosselbay. As a Trainee Consumer Feedback and Sensory Specialist at Nestlé, you’re responsibility is to Investigate consumer complaints with team and respond timely to Consumer Services department. Identify root cause and support the implementation of corrective and preventive actions. Evaluate effectiveness of preventive actions. Maintain consumer complaint statistics, apply Pareto analysis, identify the top 5 main contributors to Consumer complaints and trigger improvement projects. Accountable for the reduction of consumer complaints.

A day in the life of a Trainee Consumer Feedback and Sensory Specialist

Leadership

• Investigate consumer complaints and perform Root Cause Analysis

• Discuss consumer complaints with operators in formal sessions and solicit for bottom-up proposals to reduce and eliminate complaints

• Develop and maintain the monthly consumer complaint statistics by product group and variant

• Analyze Complaint data & draw trends at the end of every month and submit to the Factory QA Manager and Corporate Quality

• Create Quality awareness weekly on top priority quality defects across factory

• Alert factory management on all key priority quality projects which are not on track (OTIF)

Sensory

• Develop a competent group of tasters across functions to carry out the In-Out tasting for raw materials, semi-finished - and finished products.

• Recruitment, screening, training, and managing of Sensory panels.

• Triangle testing – when the process or an ingredient has changed to identify if there is a significant difference.

• Standard approval – when a new standard has to be selected a triangle test has to be performed to proof similarity.

• Keeping Quality tests should be conducted, recorded and shared with the application group.

Technical Assistance

• Factory QA: Overall support plants with developing corrective actions for defects and entering result to allow early shipmentApplication groups; Provides the relevant Application groups with support on development on consumer centric specifications and FTR industrial batches

• Production: Provides support on the release of rework for all plants and drive defect elimination by strong inline sensory management to prevent defects from reaching finished product

People Development

• Raise the awareness in the factory on consumer complaints and sensitize staff driving employees who are closer to the consumer

What will make you successful

• Degree/Diploma in Food Technology
• 2years experience in sensory and production 
• FMCG preferable

Personal Qualities

• Leadership and people development skills.

• Drive Consumer Focused initiatives with employees

• Able to dialogue with all levels of management.

• Able to work under pressure and yet stay calm at all times