Trainee Store Manager New Park Centre, Kimberley at Footgear SA

Key Performance Areas (KPIs)

Sales & Revenue Performance

• Achieve and exceed monthly sales targets
• Drive conversion rate (foot traffic to sales)
• Increase Average Transaction Value (ATV) and Units Per Transaction (UPT)
• Improve overall store productivity

Team Leadership & Performance

• Lead, motivate, and develop a high-performing sales team
• Drive sales per employee and team productivity
• Manage staff performance, training, and development
•  Foster a positive, engaging store culture

Customer Experience

• Deliver exceptional in-store service and brand experience
• Improve customer satisfaction and retention
• Resolve customer complaints efficiently 

Stock & Inventory Management

• Maintain accurate stock levels through effective receiving, processing, and replenishment of merchandise
• Drive inventory turnover and sell-through rate
• Minimise shrinkage and stock loss
• Ensure accurate stock control and replenishment

 Visual Merchandising & Store Standards

• Execute and maintain visual merchandising standards
• Ensure store layout drives sales and customer engagement
• Support promotions and product launches

Operational Excellence

• Manage daily store operations and compliance
• Control store expenses and labour productivity
• Ensure adherence to company policies and health & safety

Key Responsibilities

• Drive store sales and achieve monthly turnover targets
• Lead, coach, and motivate your team to deliver outstanding customer service
• Ensure excellent visual merchandising standards in line with brand guidelines
• Manage stock control, shrinkage, and inventory processes
• Oversee daily store operations including opening/closing procedures
• Analyse sales reports and implement action plans to improve performance
• Train and develop staff in line with company standards
• Maintain compliance with company policies, procedures, and labour legislation
• Build strong customer relationships to drive repeat business

Requirements

• Grade 12 / Matric preferred
• Relevant retail qualification (advantageous)
• Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS)
• 3–5 years’ experience in a retail supervisory or store management role
• Proven track record in achieving sales targets
• Strong leadership and people management skills
• Experience with stock management and retail systems
• Ability to work retail hours, including weekends and public holidays