Trainer at Hire Resolve

Job Description

• A prominent financial institution is looking for an experienced Trainer to join their team in Durban. This vital role focuses on effective training facilitation to ensure new and existing employees are equipped with the necessary banking knowledge, skills, and competencies. The Trainer will manage the full training spectrum, from content design and facilitation to fulfilling the duties of a Skills Development Facilitator (SDF) and managing the learning management system. If you have extensive experience (3-4 years minimum) as a Specialist Trainer within the banking sector, possess the required SDF and training certifications, and excel in presentation and content development, we want to hear from you!

Responsibilities:

• Conduct training for all staff (new and existing) on products, systems, and soft skills.
• Introduce interactive training methods and deliver necessary refresher courses.
• Act as the Skills Development Facilitator (SDF) and liaise with the relevant SETA.
• Compile and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR).
• Apply for and manage SETA funding for training opportunities.
• Coordinate and facilitate all SETA audits.
• Research, design, and develop new outcomes-based training courses, learning materials, and manuals.
• Revise current materials to ensure they are comprehensive and professional.
• Design and conduct various assessments to evaluate learning and confirm competency.
• Develop and implement e-learning material using the Learning Management System (LMS).
• Develop training for special projects in collaboration with subject matter experts.
• Facilitate new employee induction training.
• Coordinate necessary access and IT requirements prior to the employee's arrival.
• Ensure internal on-the-job training plans are created for new, promoted, or transferred employees.
• Conduct training needs analyses to identify organizational requirements.
• Manage the training library and ensure all training records are accurately captured on the HR Information System.
• Assign training via the LMS and monitor completion rates.
• Coordinate internal training logistics, including venue booking and equipment setup.
• Book external training and ensure training contracts are signed off.
• Request and analyse feedback from trainees post-training via surveys.

Requirements:

• An Accredited Trainer Certificate.
• Skills Development Facilitator (SDF) certification.
• Assessor and Moderator certification.
• Train the Trainer certificate.
• Certificate in the design and development of training content and assessment.
• A related HR degree or equivalent qualification is considered an advantage.
• A minimum of 3-4 years’ experience as a Specialist Trainer.
• Extensive experience in using training software and Learning Management Systems (LMS).
• Prior Banking experience is an advantage.
• Advanced proficiency in Microsoft Office.
• Solid understanding of learning principles and assessment principles, including the design of assessment tasks.
• Strong capability to design and develop outcomes-based training material and assessments.
• Excellent Presentation and facilitation skills.
• Knowledge of e-learning content development and Learning Management Systems (LMS).
• Knowledge of SETA requirements and standards.
• Understanding of the National Qualifications Framework (NQF) and SAQA materials.
• Knowledge of the Bank's products and services is an advantage.