TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties.
Trainers are responsible for the overall outcome of new hired classes and client required trainings.
Requirements:
Strong understanding of TTEC’s business, core values, and goals.
Strong verbal and written communication skills.
Ability to lead and partner successfully with staff and chain of command.
Open, honest and empathetic manner when dealing with people.
High customer service orientation.
Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ensures call center staff schedules are managed
Coaches appropriate staff on performance
Management improvement
Ability to manage multiple, complex, on-going tasks and projects.
Advanced English skills. Both written and verbal.
Full Time Availability.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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