Training & Development Practitioner – Resorts at Beekman Group

Key Performance Areas:

The individual occupying this position will:

• Identify training requirements using skills- or needs assessments, in consultation with resort managers and regional managers
• Create and maintain updates to Standard Operating Procedures as the basis for training content development
• Create frameworks and programme outlines
• Design, develop and quality assess training material to ensure accurate, up to date and relevant content
• Plan, schedule and handle logistics for training sessions and workshops
• Conduct training using creative facilitation methodologies and techniques to ensure effective learning and development
• Plan and implement associated activities for Staff Wellness, including Culture Building, General Welfare, Charity and Enrichment, and Environmental Sustainability
• Keep management informed about progress of tasks, objectives, duties and responsibilities

Requirements:

• Matric, with at least 2 years relevant experience in a training or facilitation environment
• Train-the-Trainer / Facilitator Qualifications are preferred
• Prior experience in the hospitality industry will be an advantage
• Must be able to write training content, supported by existing SOPs, for the purpose of course development
• Must be able to facilitate face to face learning of the course content developed, to a wide audience ranging from managers to general service employees
• Excellent interpersonal skills and excellent communication skills both verbal and written
• Must be able to speak one or multiple African languages i.e. isiZulu / isiXhosa / Sesotho etc.
• Strong facilitation / presentation skills
• Ability to use Microsoft Office (Ms Word, MS PowerPoint and Excel) at an Intermediate Level
• The individual will be based at our Head Office in Port Shepstone, but the candidate must have a valid driver’s licence and be able to travel across SA on a regular basis
• Self-motivated, with the ability to motivate others
• Ability to work independently, and as part of a team
• Ability to work under pressure
• Highly computer literate