Training Manager at Refinitiv

Job Description

• Responsible for training in-house systems, business processes and guidelines to all analysts in EMEA Region
• Conduct WC overview training for new employees in other business units in EMEA Region or other areas (outside of EMEA) as requested by Business Unit Managers.
• Setting up and Managing Training Schedules for new analysts.
• Conduct training sessions covering specified areas such as new employee orientation, on-the-job training/coaching (for new analysts until handover)
• Conduct refresher training for all analysts in EMEA Region
• Identify training needs and designs, develops or sources necessary training courses to ensure department objectives for the specific disciplines are met.
• Identify topics for e-Learning, plan and develop material and associated admin related to roll-out of such e-Learning
• Update Guidelines / facilitates Guideline updates / post updated guidelines on The Hub and sends out notifications of updates to stakeholders as required.
• Determine training needs of analysts by; conferring with Managers and analyzing QA reports.
• Undertake associated administrative tasks (Training Schedules, Attendance Registers, Training Reports etc).
• Review analysts work through probation period (or longer if necessary) until handover to the SME.