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  • Posted: Jan 31, 2020
    Deadline: Not specified
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  • Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, inve...
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    Training Manager

    Job Description

    • Responsible for training in-house systems, business processes and guidelines to all analysts in EMEA Region
    • Conduct WC overview training for new employees in other business units in EMEA Region or other areas (outside of EMEA) as requested by Business Unit Managers.
    • Setting up and Managing Training Schedules for new analysts.
    • Conduct training sessions covering specified areas such as new employee orientation, on-the-job training/coaching (for new analysts until handover)
    • Conduct refresher training for all analysts in EMEA Region
    • Identify training needs and designs, develops or sources necessary training courses to ensure department objectives for the specific disciplines are met.
    • Identify topics for e-Learning, plan and develop material and associated admin related to roll-out of such e-Learning
    • Update Guidelines / facilitates Guideline updates / post updated guidelines on The Hub and sends out notifications of updates to stakeholders as required.
    • Determine training needs of analysts by; conferring with Managers and analyzing QA reports.
    • Undertake associated administrative tasks (Training Schedules, Attendance Registers, Training Reports etc).
    • Review analysts work through probation period (or longer if necessary) until handover to the SME.

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    Manager :Content Specialists

    Role Purpose

    • Manage the World-Check Content Specialist team based in Cape Town: Data Subject Access Requests (DSARs), OTP Training Specialists, Data Analytics and Content Specialists (source monitoring, SOE research, human trafficking, wildlife trafficking, cybercrime and related threat finance research for Area of Responsibility – AOR).
    • Reports to Global Head of Specialist Research on AOR
    • Ensure specialism knowledge within the group is being leveraged to its fullest extent
    • Work with General Research teams to sync up goals, projects and approach
    • Work closely and effectively with Sanctions team and America’s and APAC Specialist Threat Finance and MENA research teams
    • Give direction to reporting specialists, set goals and hold accountable
    • Directs research projects and studies for AOR, providing leadership and management over the design and implementation as part of a team that delivers information and consulting services to clients.

    Responsibilities

    • Leads Content Specialists in DSAR legal matters, reputable source analysis, researcher advisory, guideline and research policy maintenance, training and learning module development, research studies, record creation, regular data updates and data analytics within designated budget and timeframe.
    • Manage/coordinate global Specialist Research Projects and project guideline development
    • Contributes to the new business development process by actively leading or collaborating on proposals and development efforts for research projects.
    • Identifies and assists with building strategic relationships to enhance the win rate on research project, proposals and bids.
    • Prepares, reviews and answer legal, sales and client queries and client research deliverables.
    • Manages financial performance by monitoring team and project budgets and costs.
    • Regular report on above responsibilities to Head of Specialist Research.

    Scope and Impact

    • Manages a team of 9+ professional employees / subject matter experts.
    • Has responsibility for performance results of team.
    • Spends large proportion of time managing team, whilst involved in all aspects of work done by team members.
    • Provides technical guidance to team members.
    • Assigns and reviews work and monitors results.
    • Continuously training professional staff.

    Knowledge & Skill

    • Subject matter expert in AOR with minimum 5 years’ experience in AOR
    • Outstanding critical thinking, questioning, and listening skills; superior attention to detail.
    • Expert experience using Microsoft Applications.
    • Outstanding written and verbal communication skills.
    • People Management skills displayed
    • Creating subject matter expert goals, strategy and execution plans for team. 

    Relationships: Internal / External

    • Communicates with individuals at various levels (internally) and external clients in a leadership capacity.
    • Communicates and works with peer group and management structures in General Research, Global Threat Finance and Sanctions Teams

    Certifications / Education

    • Matric
    • Degree relating to AOR is recommended

    Professional Experience, Strategic Planning & Decision Making

    • Proven project management and consensus building experience
    • Managing teams / professional groups
    • Previous industry and/or quantitative work experience related to industry specific research and AOR
    • Previous work history in AOR with administrative claims or data management

    Behavioural Competencies

    • Lead with confidence
    • Report with diligence
    • Focusing on Customers
    • Championing Innovation
    • Setting Direction
    • Building Talent
    • Driving Results

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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