Training Team Leader: MiwayLife , Parktown, Gauteng at Sanlam Group

What will you do?

• This is a junior management level position that provides broad support regarding training/coaching and quality related functions, processes and administration.  

Key responsibilities include:

• Undertake and/or co-ordinate the provision of training and coaching to the different MWL business functions
• Undertake the QA dispute process and Refer to Committee cases
• Update and communicate/train business rules/process changes
• Undertake training related administration capturing and record keeping
• Maintain stakeholder and client relationships 
• Undertake people management

What will make you successful in this role?

Qualification & experience 

• Grade 12 
• A completed coaching qualification (i.e.: diploma or ETDP)
• A minimum of 2-3 years coaching/training experience.  
• Preferably financial services /call centre experience/sales environment

Knowledge and skills 

IT:

• MS: Office (Excel, Word, PP, Outlook)
• Ntinga/Thought Express/Vici dialer (or other similar systems)
• MWS
• Share drive

Business:

• Financial services industry knowledge (basic)
• Financial services product knowledge (MiWayLife))
• Relevant compliance regulations (i.e.: FICA, POPIA etc)
• MWL systems and processes 
• Direct sales rules, governances and technical requirements
• Quality assessment and evaluation processes
• Business rules and processes
• Quality assessment processes and practices
• Coaching/training methodology and processes
• People management

Personal attributes

•  Keen developer of people
• Able to build trust and rapport
• Relationship builder
• Analytical and detail minded
• Good communicator /Listening skills
• Planner and organiser
• Action and results orientated
• Quality orientation
• Problem solver

Qualification and Experience

• Degree or Diploma with 2 to 3 years related experience