UI Path Engineer at Progressive Edge

Key Responsibilities

You will oversee the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools. Help Top customers with the technical tickets. Feedback to the product team.

You will work as part of a distributed, global team, providing advanced second, third- and fourth-line technical support to companys solutions, Products and Custom Applications. You will remediate service affecting incidents and fulfil internal and external service requirements, whilst gaining experience of a variety of waterfall and agile deployment approaches.

• Acts as a technical authority, coordinating complex technical investigations and support other second line internal and external third party resolver groups within escalation timelines to support colleagues and meet SLA targets.
• Inputs accurate and detailed information to all support management tools punctually to meet quality standards for service delivery.
• Conducts communication with customers and colleagues professionally and courteously throughout support request fulfilment to meet CSAT objectives
• Compose and implement Change Requests on customer and internal systems to meet change deliverables.
• Committed to continual self-development and learning to maintain intermediate skills and knowledge required to deliver companys support services.
• Reviews and updates existing technical design documentation to support services delivery and to support the transition management process.
• Always seeks to identify more innovative ways of working that create increase in effectiveness.
• From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your manager.

REQUIREMENT:

• Undergraduate/postgraduate qualification in computing science/software engineering or relevant experience.
• Minimum 2 years experience in UI Path Business Process Automation/Robotic Process Automation
• Knowledge of programming using languages such as Java, C#, Go.
• Basic understanding of relational databases and SQL.
• Strong analytics skills to understand the business process, deployment skills, log analysis.
• Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority.
• Experience working within a challenging customer service environment.
• Completion of the following UI Path courses
• Proactive and self-sufficient.
• Copes well under pressure.
• Analytical mindset with logical and methodical approach to problem solving.
• Customer focused.
• Detail oriented.
• Creative, able to think outside the box.
• Works well as part of a team.