Underwriting Administrator - Cape Town at Hollard Insurance

Role Objectives

• Process all admin transactions assigned, within the set standards required by the company thus contributing to the productivity of the division as set out within parameters delegated from time to time.

Key Responsibilities

• Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.
• Processing: Accurate and timely data capturing of new business renewals, endorsements, declarations and post loss adjustments. Complete transactions within delegated authority limits and within set standards as per underwriting manual and service level agreements.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Service to brokers: Over and above normal underwriting processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Diary: Daily diary files to be extracted and dealt with.
• TCF: Ensure that customers are treated fairly.
• Recordkeeping (registers, documents, e-mails etc) to be always kept up to date.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Quality control: Quality standards to be always adhered to.

Required Knowledge and Experience

• Minimum of 2-4 years’ experience in short term insurance
• Legal knowledge (prescription act, insurance act, FAIS)

Educational Requirements

• Matric
• NQF 4 Insurance qualification advantageous
• RE Advantageous