Unified Communications Engineer Senior at Discovery Limited

Key Purpose

The Primary role of this Job specification is for the Unified Communication Engineer to assist the Senior Engineers and Specialists on all UC and CaaS Dept projects and CaaS operational tasks. This role will be focused on MS Teams communications and Cisco UC products, not to exclude the current migrations from varios Cisco, Lync and Skype platforms to Teams and also technically understand MS Teams Room products and integrations thereof to the various industry UCaaS and AVaaS offerings always keeping Security in mind. As well as and not limited to also operationally support the AVUC Products and requests from the business. Also further support to the rest of the CaaS Team members on projects and operational tasks. Must be able to efficiency collaborate internally with TS and GIS Team members and the executive members and the rest of the business community.

Audio Visual and Unified Communications & Collaboration responsibilities are utilized in these different areas.

Client Endpoint, Personal Video endpoint, Room endpoint, On-Premises AVUC Collaboration and Servers, Web based AVUC Services, Cloud based services of UCaaS, AVaaS and not limited but must understand and implement the standards/requirements/concepts/infrastructure of audiovisual and unified communications and have a complete understanding of ip networking, sip protocol and security concepts.

Areas of responsibility may include but not limited to

• MS Teams communication product support and full configurations thereof Microsoft PowerShell configuration and implementation.

• Migrate Skype and all other sip communications and UC products to MS Teams Communications suite

• Full understanding and troubleshooting of SIP end to end

• UC selection of products, full support and configurations of the clients.

• Provide support and monitor all the CaaS Dept products/services including the AVUC environment.

• Help troubleshoot across the Multi-vendor platforms networks/sip/security and AVUC.

Personal Attributes and Skills

• Microsoft Server Intermediate knowledge and configurations with support skill.

• Microsoft Server Infrastructure knowledge and support.

• Intermediate Computer/Network/Security/Sip Knowledge.

• MS Teams communications configurations and escalation intermediate skill

• Escalate on alerts and use the monitoring tools from all CaaS Dept offerings.

• Intermediate support and configurations of MS Teams & Cisco UC products including the industry multi-vendor Cloud based service offerings.

Education and Experience

• Matric / High School Diploma or equivalent.

• IT Qualification (N+ or CompTIA equivalent)

• Microsoft Teams / any communication vendor qualifications

• 2 and more years of MS Teams Tech Support and configurations

• 2 and more years of MS Servers infrastructure including PowerShell implementations.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.