Jobs at Discovery Limited

Key Purpose of the role

The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department.

 Areas of responsibility may include but not limited to

• Monitor team performance and activities to ensure smooth running of business processes and outputs

• Plan appropriately  to ensure that business processing is not disrupted in order to achieve an efficient team

• Empower employees to take accountability for the targets agreed upon to ensure high service levels

• Managing Complaints and Escalations of clients to ensure high levels of service are adhered to

• Assist with staff development, coaching and training to optimize staff performance

• Manage projects relevant to annuities team to ensure delivery within the agreed timelines

• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs

• Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures

• Calculating benefits payable

• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.

•  Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.

• Taking ownership of queries and ensuring they are resolved timeously and effectively.

• Maintains, report, arrange, organize and update the filing systems and procedures

• Sending out reminder letters on due dates for all pending claims and existing claims

• Responding to queries and managing workflow

     Personal Attributes and Skills

• Resilience

• Working with People

• Results Driven

• Decision making skills

• Organizational awareness

• Attention to detail

• Analytical

• Adaptable/ flexible

• Creative and innovative

• People orientated

• Team player

• Customer centric

• Dependability and Reliability

• Self-starter  

• Quality Oriented

• Teamwork/Collaborative  

•  Integrity

• Tenacity  

• Tolerance for Stress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Education and Experience

• Matric - Essential

• Decision making skills

• Time management skills

• Verbal and written communication skills 

• Problem solving skills

• Advanced MS Office Excel skills (Beneficial)  

• Organizational skills

• Knowledge and understanding of Employee Benefits and Claims Payments administration

• 2-3 years relevant experience                                                                                                                                                                                                                                                                        

 

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

 

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.

• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).

• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.

• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).

• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.

• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management

• Time management and prioritization

• Creativeness

• Learning orientation

• Negotiation skills

• Innovation

Technical Skills

• Project Management

• SQL queries

• Business Writing Skills

• Presentation and Facilitation Skills

• Solution Architecture

• Process Mapping

• Entity Diagram mapping

• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification

• 3 year business analyst experience

 

• Advantageous

• 1 year user interface analyst experience

• Business experience and product knowledge

 

Methodologies

• Agile

 

Tools

• Enterprise architect

• Visio

• SoapUI (SOAP) / REST client (JSON)

• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)

• UML

• XML

• JSON

• ITIL (advantageous)

 

Other

• Software architecture

• JAD sessions

• Data modelling techniques

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Within the Digital Messaging Services team, the Senior Java Developer must work together with Business Analyst, UX & Content Teams, System Architects and Managers to understand the overall business needs and requirements, as well as work with Agile design methodology to develop high quality source code.

The Senior Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.

The Senior Java Developer in the Digital Channels area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

1. Develop, test, and maintain the deployed application software with high quality

2. Analyse, maintain and enhance existing application and troubleshoot issues with efficiency

3. Perform accurate development estimation

4. Produce technical specifications and designs

5. Analytical and problem solving skills

6. Self-starter who takes ownership, is accountable, and is able to work under minimum supervision

7. Excellent written and verbal communication skills

8. Can help with quality assurance and provide comments

9. Present to senior stakeholders

10. Offer support and guidance to peers

11. Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

1. Passionate about technology and development.

2. Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines

3. Analytical thinking and attention to detail

4. Personal organisation and time management skills

5. Technical and business writing skills

6. Presentation and facilitation skills

7. Communication skills (written, verbal/presenting and listening)

8. Stress management

9. Customer focused

10. Results oriented

11. Able to resolve conflict

12. Creative

13. Innovative

14. Self-driven

15. Ability to build relationships with people from all different backgrounds and at different job levels

 

Education and Experience

• Minimum

  • IT related Degree or Diploma (BSc/BTech or similar) and formal Java qualifications.

  • At least 6 years Java systems development experience

  • Proven Java EE knowledge and experience

  • At least Angular 2 (or higher) Framework experience

  • Experience with SOAP and REST services

  • Unit testing and mocking frameworks

  • Source control, experience with GIT

  • Experience with industry standard Application Servers (preferably WebLogic)

  • Knowledge of OO design principles and development pattern

  • Understanding and application of Agile Methodology, including Continuous Integration and Test-Driven Development

 

• Preferred

  • Spring Framework

  • ORM/Hibernate/JPA experience

  • JMS, Tibco EMS experience

  • Oracle and PL/SQL knowledge

  • SOAP and REST (XML/JSON)

  • Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)

  • Experience with Business Rules Management Frameworks

  • Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)

  •  

• Advantageous

  • Honours degree

  • DevOps/Continuous integration

  • Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The Primary role of this Job specification is for the Unified Communication Engineer to assist the Senior Engineers and Specialists on all UC and CaaS Dept projects and CaaS operational tasks. This role will be focused on MS Teams communications and Cisco UC products, not to exclude the current migrations from varios Cisco, Lync and Skype platforms to Teams and also technically understand MS Teams Room products and integrations thereof to the various industry UCaaS and AVaaS offerings always keeping Security in mind. As well as and not limited to also operationally support the AVUC Products and requests from the business. Also further support to the rest of the CaaS Team members on projects and operational tasks. Must be able to efficiency collaborate internally with TS and GIS Team members and the executive members and the rest of the business community.

Audio Visual and Unified Communications & Collaboration responsibilities are utilized in these different areas.

Client Endpoint, Personal Video endpoint, Room endpoint, On-Premises AVUC Collaboration and Servers, Web based AVUC Services, Cloud based services of UCaaS, AVaaS and not limited but must understand and implement the standards/requirements/concepts/infrastructure of audiovisual and unified communications and have a complete understanding of ip networking, sip protocol and security concepts.

Areas of responsibility may include but not limited to

• MS Teams communication product support and full configurations thereof Microsoft PowerShell configuration and implementation.

• Migrate Skype and all other sip communications and UC products to MS Teams Communications suite

• Full understanding and troubleshooting of SIP end to end

• UC selection of products, full support and configurations of the clients.

• Provide support and monitor all the CaaS Dept products/services including the AVUC environment.

• Help troubleshoot across the Multi-vendor platforms networks/sip/security and AVUC.

Personal Attributes and Skills

• Microsoft Server Intermediate knowledge and configurations with support skill.

• Microsoft Server Infrastructure knowledge and support.

• Intermediate Computer/Network/Security/Sip Knowledge.

• MS Teams communications configurations and escalation intermediate skill

• Escalate on alerts and use the monitoring tools from all CaaS Dept offerings.

• Intermediate support and configurations of MS Teams & Cisco UC products including the industry multi-vendor Cloud based service offerings.

Education and Experience

• Matric / High School Diploma or equivalent.

• IT Qualification (N+ or CompTIA equivalent)

• Microsoft Teams / any communication vendor qualifications

• 2 and more years of MS Teams Tech Support and configurations

• 2 and more years of MS Servers infrastructure including PowerShell implementations.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The job exists to provide operational leadership in the Systems support team. The role is required to manage a team of support analysts, query analysts and problem analysts - coordinating work between business and systems. The building of good relationships and providing excellent customer service is one of the main contributing factors. Design and implement system processes to create efficient work flows. Continuously assess system perception and provide strategies to improve perception scores.

Areas of responsibility may include but not limited to

• Manage a team of support, query and problem analysts
• Implement standards and processes of for the provision of support services
• Ensure excellent customer service while maintaining SLAs and quality.
• Co-ordinate activities between project office, business, testing and development teams.
• Responsible for planning, tracking and reporting of all systems support activities.

Personal Attributes and Skills

Behavioural Skills:

• Assertiveness
• Self-motivated and customer-orientated
• Sound problem solving
• Resilience
• Decision-making skills,
• Good communications and interpersonal skills,
• Ability to work with different stakeholders at all levels and across functions 

Education and Experience

Education:

• Matric/Grade 12

• IT related Degree or Diploma (BSc/BTech or similar)

• Testing certifications

Experience:

• 5+ years systems support experience including people management experience

• Discovery Insure business experience

• Insure Service Team Management experience

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The key purpose of this role is to administer Group Risk policies, reconciling scheme and reassurance premiums and to handle all queries relating to any of the above with external and internal clients

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.

• Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.

• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA

• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements

• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

• Handling of general admin queries

 

Personal Attributes

• Leading and Supervising

• Planning & Organizing skills

• Working with People - Communication

• Persuading and Influencing

• Adhering to Principles and Values – Self management

• Delivering Results and Meeting Customer Expectations

• Coping with Pressure and Setbacks

• Relating and Networking

• Team work and analytical skills

• Communication

• Problem solving

• Initiative and enterprise

• Learning

• Technology

Education and Experience

• Matric - essential

• MS Office – Especially Excel Skills,

• Group Life /Risk Insurance experience- an advantage

• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.

• 3 -5 years’ experience within a Group Life Administration environment

 

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

As an Agile Test Analyst, you will be a key part of a Scrum team, and will have a huge impact on the quality of Discovery’s growing range of digital touchpoints and services that allow the IM Systems to deliver all outbound and in-bound communications in the best possible way. The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.

Areas of responsibility may include but not limited to

• Working as a collaborative member of the Scrum team

• Writing and executing test cases against stories, creating and maintaining tests in line with agreed testing standards and practices

• Documenting defects and making these visible to the teams and the Product Owner

•  Providing feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility and other QA concepts

•  Collaborating with other testers, BAs, developers, designers and other experts across the business to deliver business and customer value

•  Being proactively involved in the end-to-end lifecycle of digital features including code reviews, user stories grooming, requirements understanding

•  Actively participating in all relevant Agile ceremonies and cadences

Personal Attributes and Skills

• Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging

• Extensive technical understanding across the digital domain

• A thorough understanding of testing/QA best practices

• Experience working in large, complex organisations

• Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment

• Understanding of common software failures and faults

• Knowledge of the domain (highly desirable)

• Knowledge of the system or application-under-test (highly desirable)

• Experience in a variety of testing efforts (desirable)

Education and Experience

• IT Diploma or other relevant degree

• At least 1-2 years experience in manual testing

Advantageous

• ISTQB Foundation Level Certificate

• Agile Methodology Certification

Methodologies

• Scrum

• Kanban

Tools

• Jira

• Confluence

• Postman

• SoapUI

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Key purpose

The Marketing Campaign Consultant delivers marketing communication campaigns according to best practise in design, targeting and personalisation to drive business objectives of acquisition, engagement utilisation and profitability, and brand love.

Areas of responsibility include but are not limited to:

• Executes and manages the campaign marketing strategy on a campaign management interface.

• Builds, actively manages, and maintains the email calendar.

• Coordinate various stakeholders to deliver campaigns including the brand communication teams, technical marketing, data teams and servicing.

• Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.

• Works with Brand and Business owners to execute full lifecycle programs that are relevant and appealing to target audiences.

• Reports on and analyses key marketing metrics to ensure campaigns are meeting goals.

• Analyses email campaigns to make recommendations for enhancing their effectiveness.

• Perform post campaign analysis and proactively adapt future campaign strategies.

• Brief stakeholders on data and segments required, as well as reporting requirements

• Sharing of engagement as well as business results for post-campaign reporting.

• Respond proactively to campaign follow-ups, escalations and provide communication back to clients, working closely with Discovery Bank servicing.

• Manage payments or fulfilment of rewards with relevant partners and clients.

• Assistance in building of templates on campaign management interface. HTML knowledge a key advantage.

• Other adhoc requirements.

Competencies

·Knowledge

• • Various communication and media platforms eg Everlytic, Hybris

  • Experience working in campaign/project management, automation and reporting

  • Awareness of different Discovery audiences, Discovery’s products and business processes would be advantageous.

· Skill

• • Convert technical information into audience appropriate communication

  • Influence and persuade people to get things done

  • Possess strong project management skills

  • Multi-task on multiple projects

  • Question processes, strategy and outputs

  • Present and sell ideas

  • Negotiate

  • Make decisions

  • Build trusted partnerships

  • Instil confidence in others.

· Attributes

• • Strong attention to detail

  • Solution oriented and ability to think outside the box

  • Confident, dynamic and energetic

  • Tenacious, resilient and persistent

  • Flexible and adaptable

  • Naturally inclined to work hard, and action oriented (doer)

  • Have initiative - being a self-starter and able to work independently

  • Able to work calmly under pressure and provide answers and direction to others

  • Team player, and people and relationship focused

  • Empathetic, diplomatic and seen as a trusted advisor by clients

  • Education and Experience.

· Qualifications

• Minimum 3 year undergraduate degree or diploma (BA or B.Com in Marketing or Communication)  

• Post graduate qualification in marketing is preferable

• Relevant industry qualification.

• Experience

• Minimum of 5 years’ in Marketing or Communication with strong experience in campaign management or driving the business objectives with targeted communication.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.