Systems Support Manager at Discovery Limited

Key Purpose

The job exists to provide operational leadership in the Systems support team. The role is required to manage a team of support analysts, query analysts and problem analysts - coordinating work between business and systems. The building of good relationships and providing excellent customer service is one of the main contributing factors. Design and implement system processes to create efficient work flows. Continuously assess system perception and provide strategies to improve perception scores.

Areas of responsibility may include but not limited to

• Manage a team of support, query and problem analysts
• Implement standards and processes of for the provision of support services
• Ensure excellent customer service while maintaining SLAs and quality.
• Co-ordinate activities between project office, business, testing and development teams.
• Responsible for planning, tracking and reporting of all systems support activities.

Personal Attributes and Skills

Behavioural Skills:

• Assertiveness
• Self-motivated and customer-orientated
• Sound problem solving
• Resilience
• Decision-making skills,
• Good communications and interpersonal skills,
• Ability to work with different stakeholders at all levels and across functions 

Education and Experience

Education:

• Matric/Grade 12

• IT related Degree or Diploma (BSc/BTech or similar)

• Testing certifications

Experience:

• 5+ years systems support experience including people management experience

• Discovery Insure business experience

• Insure Service Team Management experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.