Annuity Administrator at Discovery Limited

Key Purpose of the role

The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department.

 Areas of responsibility may include but not limited to

• Monitor team performance and activities to ensure smooth running of business processes and outputs

• Plan appropriately  to ensure that business processing is not disrupted in order to achieve an efficient team

• Empower employees to take accountability for the targets agreed upon to ensure high service levels

• Managing Complaints and Escalations of clients to ensure high levels of service are adhered to

• Assist with staff development, coaching and training to optimize staff performance

• Manage projects relevant to annuities team to ensure delivery within the agreed timelines

• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs

• Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures

• Calculating benefits payable

• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.

•  Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.

• Taking ownership of queries and ensuring they are resolved timeously and effectively.

• Maintains, report, arrange, organize and update the filing systems and procedures

• Sending out reminder letters on due dates for all pending claims and existing claims

• Responding to queries and managing workflow

     Personal Attributes and Skills

• Resilience

• Working with People

• Results Driven

• Decision making skills

• Organizational awareness

• Attention to detail

• Analytical

• Adaptable/ flexible

• Creative and innovative

• People orientated

• Team player

• Customer centric

• Dependability and Reliability

• Self-starter  

• Quality Oriented

• Teamwork/Collaborative  

•  Integrity

• Tenacity  

• Tolerance for Stress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Education and Experience

• Matric - Essential

• Decision making skills

• Time management skills

• Verbal and written communication skills 

• Problem solving skills

• Advanced MS Office Excel skills (Beneficial)  

• Organizational skills

• Knowledge and understanding of Employee Benefits and Claims Payments administration

• 2-3 years relevant experience                                                                                                                                                                                                                                                                        

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.