User Experience (UX) Researcher – Specialist II (GCC Africa Remote) at TransUnion

What we’ll bring: 

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off and an environment that welcomes continued professional growth .
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

Impact you will make:

• Utilize an empathetic approach to create, conduct, and report usability research, user testing, customer interviews, heuristic evaluations, persona creation, benchmarking, analytics analysis, and much more.
• Using consumer insight and UX research, you will partner and nurture relationships with stakeholders across TransUnion to contribute to our customers’ and consumers’ experience. 
• You will lead, guide and inspire research and testing practices. 
• You will partner with UX leads, visual and interactive designers, information architects, developers, agile product teams and the insights team to optimize the content elements based on usability, intuitiveness, consistency, business metrics and time to market.

Impact You'll Make:

We’d love to see:

• Understanding of how to improve user experience.
• Passion for project management.
• Understanding of human psychology and behavioral economics
• Experience with user experience testing platforms.
• Knowledge of mobile first and responsive content strategies

What you’ll bring (Job Description): 

• Leverage data and analytics to assess content performance and work closely with stakeholders to apply these learnings to optimize content.
• Strategic, critical thinking with a passion for usability and interactive experiences that provide positive impressions to customer and consumers.
• Data driven with a love to dig into performance metrics; always seeking improvements coupled with strong critical thinking and a relentless curiosity to listen and explore new ideas from everywhere.
• Utilize an empathetic approach to create, conduct, and report usability research, user testing, customer interviews, heuristic evaluations, persona creation, benchmarking, analytics analysis, and much more.       
• Maintain knowledge of best practices and be well-versed in industry standard approaches to usability, design, common workflows and software functionality.
• Cultivate, strengthen and expand the human centered design approach by sharing and maintaining a centralized repository of insights and report findings. Evangelize user experience and the influence of data driven decision making.
• Give strict attention to regulatory and compliance requirements including but not limited to: ADA, WCGA, Section 508, GDPR, etc.
• Manage the usability testing process from concept to completion maintaining transparency and open communication with all stakeholders. Maximize efficiency, manage and organize a robust content library within an Agile Marketing environment. 
• Self-motivated, quick-thinking, flexible, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail. If you experience any blockers, it will be your job to remove them and implement a smoother process. 
• 3+ years of in-house or agency user experience research and testing and can wear multiple hats as needed. 
• Excellent grasp of English and grammar and the ability to communicate proficiently with stakeholders and business leaders. 
• Preferred experience and familiar with the following: UserTesting.com, Google Analytics, Adobe Target, and Salesforce.
• Required to be available during a significant portion of US working hours (Eastern Time zone).