UX UI Designer - Gauteng at Telesure Investment Holdings (TIH)

RESPONSIBILITIES

Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.

Customer Experience Mapping

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Customer Needs/Experience Research

• Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.

Product & Solution Development

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.

Internal Client Relationship Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Customer Experiences Implementation

• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

Personal Capability Building

• Act as subject matter expert in an area of expertise.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
• Unlock your greatness & be unstoppable

Requirements

GENERAL EDUCATION

• Grade 12/ Matric Certificate (Essential)
• A relevant design related qualification (degree / diploma /certificate) (Essential)

GENERAL EXPERIENCE:

• 5 or more years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)