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  • Posted: Dec 1, 2021
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    VHIHI Service Consultant

    Key Purpose

    • To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.


    Key Outputs

    • Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
    • Dealing with all queries through to resolution
    • Keeping client up to date with their queries
    • Ensuring excellent quality service to all members
    • Completing administrative and repetitive tasks
    • Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
    • Logging of all queries and routing all enquiries to correct departments
    • Working on Africa Health Insurance systems
    • Keep up to date with policy and product changes
    • Assisting with written correspondence where necessary
    • Driving the values of first time resolution on all interactions
    • Applying logic in all circumstances


    Competencies

    • Behavioral Competencies
    • Presenting and communicating information
    • Delivering results and meeting customer expectations
    • Deciding and initiating action
    • Following instructions and procedures
    • Adhering to principles and values
    • Persuading and influencing
    • Analyzing
    • Coping with pressure and setbacks
    • Able to work between shifts allocated

    Knowledge

    • All Africa Health Insurance product and benefit knowledge
    • Africa Health Insurance Systems

    Skills

    • Time Management
    • Verbal and written communication

    Qualifications & Experience
    Essential

    • Matric
    • Basic MS Office Knowledge
    • Minimum of 6 months customer service experience

    Ability to speak to French

    • Advantageous
    • Minimum of 6 months inbound call centre experience in a customer service environment

    EMPLOYMENT EQUITY   
                                 
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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