Ward Hostess at Tsebo Solution

Duties & Responsibilities

• Ensure that patients have ice water at all times.
• Urns to be full at all times and turned on.
• Serve patients with tea/coffee and alternative snacks.
• Menu cards to be filled in correctly with choice of patient.
• Menu cards to be returned to kitchen as soon as possible.
• Diet list to be updated before meals.
• Diet alterations should be brought to attention immediately.
• Trolley’s to be taken from kitchen to wards, orderly and returned after serving patients with meals.
• Check trays are complete before placing in trolley and before setting in front of patient.
• Cutlery must be washed after every meal. Strict controls to be kept by ward hostess.
• Cutlery always served in cutlery bags.
• You are responsible for cutlery used in the ward
• Private patients will receive in addition: o the morning news paper of their choice o refreshment for direct family member visiting o receive Healthwise chocolate with evening tea or coffee o be able to order meal from a la carte menu

Skills and Competencies

• Ability To Work in a pressurised environment
• Good Communication Skills at all Levels
• Knowledge of Fedics Hygiene & Quality Standards
• Well Presented, Neat & Professional Image
• Motivated self – starter
• Able to operate with little Supervision
• Flexible in terms of Working Hours – weekends/ public holidays (7 day operation)

Qualifications

• Matric (Grade 12)
• Previous experience in a hospital environment