Warehouse Manager (Food Manufacturing) at Kontak Recruitment

• Seeking an experienced and results-driven Warehouse Manager to oversee the full flow of goods and materials—from receiving raw materials and packaging to dispatching finished products. The successful candidate will ensure efficient, accurate, and compliant warehouse and logistics operations while aligning with production and procurement. This role requires a proactive leader who values accuracy, teamwork, and continuous improvement in delivery reliability and operational performance.

Minimum Requirements:

• a minimum of 5 years’ proven experience in warehouse, logistics, or supply chain management (preferably in FMCG or manufacturing/distribution).
• Experience managing teams of 5–10 staff members (including drivers).
• Strong understanding of inventory control, dispatch, and stock reconciliation principles.
• Proficiency in ERP and warehouse systems
• Strong computer literacy in Microsoft Excel and Office 365.
• Familiarity with courier portals and delivery tracking systems.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Strong interpersonal and leadership skills with a focus on accountability and continuous improvement.
• Valid driver’s licence

Duties and Responsibilities:

Warehouse Operations

• Oversee daily warehouse functions including receiving, put-away, storage, picking, packing, dispatch, and returns.
• Ensure timely and accurate receipt of raw materials and packaging from suppliers and dispatch of finished goods to customers.
• Maintain an organized, safe, and compliant warehouse in line with FSSC22000, health, and safety standards.
• Coordinate repairs, pest control, and facility maintenance.
• Ensure clear labelling, batch traceability, and stock segregation.

Supply Chain & Inventory Management

• Collaborate with Procurement, Production, and Quality to align inbound/outbound plans with manufacturing schedules.
• Implement and manage inventory control systems, including cycle counts, bin audits, and variance analysis.
• Oversee bi-annual stocktakes and ensure prompt investigation and resolution of discrepancies.
• Monitor stock levels to prevent shortages and obsolescence.
• Ensure Cin7 Core data accuracy for real-time visibility of stock movements.

Logistics & Dispatch

• Plan and manage all deliveries, including internal driver dispatch and 3rd-party courier collections.
• Maintain daily dispatch schedules and tracking systems to achieve on-time, in-full delivery (OTIF).
• Ensure vehicle inspections, maintenance, and licensing are current.
• Resolve delivery or logistics issues quickly to minimize customer impact.
• Build strong partnerships with courier and freight service providers to optimize service and cost efficiency.

Leadership & Team Management

• Lead, train, and motivate warehouse staff to meet performance goals.
• Conduct regular performance reviews and one-on-one coaching sessions.
• Document and enforce SOPs for all warehouse activities.
• Implement accountability and continuity systems to ensure smooth operation during staff absences.
• Foster a culture of discipline, ownership, and pride in operational excellence.

Reporting & Compliance

• Prepare reports on inventory accuracy, inbound/outbound performance, and delivery metrics.
• Monitor KPIs such as dispatch accuracy, stock variance %, OTIF rate, and pick error rate.
• Ensure full compliance with food safety, quality, and OHS standards.
• Maintain audit-ready documentation to support internal and external audits.