Warehouse Supervisor - Residential Energy at Rubicon Energy & Automation

About the Warehouse Supervisor role

We are hiring a Warehouse Supervisor for our new Energy Warehouse in George, Western Cape.

The Warehouse Supervisor is responsible for achieving and maintaining the highest possible service levels to all internal and external customers and ensuring the smooth running of the warehouse operations through the optimum use of all resources available.

The Warehouse Supervisor is further responsible for ensuring that the goals of the warehouse department are met in a timely and effective manner. He will be responsible for maintaining and overseeing inventory and supplies by receiving, storing, and delivering items.

Role responsibilities

• Measure and report the effectiveness of warehouse activities and employees.
• Supervise the warehouse team and manage the day-to-day warehouse operations.
• Organize and maintain inventory and storage areas.
• Ensure shipments and inventory transactions accuracy.
• Communicate job expectations and coach employees.
• Manage packing material. Shrink wrap, tape, crimping tool.
• Ensure orders are picked at the picking area and not in receiving or projects area.
• Determine staffing levels and assign workload.
• Providing excellent customer service, answering questions, and handling complaints from clients and sales in a professional manner.
• Identify areas of improvement and establish innovative adjusting existing work procedures and or practices.
• Ensure customers details are checked/verified and customer are accurate identified before releasing of orders. (Avoid fraud).
• Ensuring storage of the right number of materials, goods, and products in the correct bin locations.
• Provide a safe working environment, adhering to Health, safety and Environmental procedures and ensuring they are always understood and practiced by the team.
• Always ensure all warehouse staff wearing the appropriate PPE .
• Ensure only warehouse staff are permitted in the warehouse, no entry to any unauthorized personnel/customers will be allowed.
• Ensure security main entrance warehouse dispatch/receiving gates are always closed and locked when not in use.
• Ensure all material handling equipment are inspected daily and serviced regularly as per required intervals.
• Ensure all staff are trained on: Job descriptions, all relevant SOP’S, and Rubicon’s policies and procedures.
• Report any defects/accidents immediately.
• Ensuring all goods costed are packed away to allocated order and or to correct bin location before close of business.
• Ensure that all relevant procedures and processes are followed and adhere to in line with the Companies procedures and requirements.
• Monitor and rectify staff performance and timekeeping daily.
• Ensure all orders as per delivery/courier schedule are picked and 100% accurate before close of business.
• Ensure housekeeping are up to standard and that all products are bin located and correctly labeled.
• Ensure all goods receipt are costed and packed away within 24hours of receipt.
• Ensuring 100% stock accuracy. Conducting daily cycle counts.
• Ensuring all orders dispatched are on an invoice and checked by dispatch supervisor including the person dispatching/receiving the goods including courier collections.
• Ensuring customer collecting counter area workflow runs smoothly and addressing any bottlenecks that might occur.
• Communicate and follow up in OTB bin location items.
• Manage open and lock up of the store daily.
• Communicating any discrepancies or issues experienced with your line Manager.
• Coach mentor and develop staff on an ongoing basis.

Role requirements

• Matric/NQF4 or equivalent
• A relevant post matric qualification in Supply Chain, Logistics or similar is advantageous
• Own reliable transport and driver's licence
• Proficient in Netsuite MRP system- Stock control, Receiving and Dispatch
• Excellent verbal and written communication skills.
• Ability to anticipate and solve problems
• Proactive individual
• Excellent organizational skills and attention to detail
• Valid Forklift licence