Warranty Coordinator HME & Plant at Anglo American

Purpose

Maintain the warranty process for the business to ensure compliance and adherence to the Anglo-American Warranty solution.

Your duties will include:

Performance and Delivery

• Daily processing of claims that the Maintenance department at Sishen has generated.
  • Process maintenance claims (submit to Supply Chain or Cancel).
    • Note: Cancellation should only occur if there is 100% certainty.
  • Process all claims submitted to the Supply Chain to Vendors.
• Review submitted claims and coordinate closure, i.e., successful compensation of claim reimbursement.
• Track inventory compliance.
  • Review site(s) work orders and identify material numbers that must be added to the Warranty Material Master Data list.
  • Ensure the Terms and Conditions are current and aligned with the Anglo American Category Management team and suppliers.
• Set tasks for site-based Warranty Technicians daily/weekly.
• Monitor/create warranty process for the business across Sishen and report status.
• Coordinate with Business Unit and site-based Reliability Engineering teams to minimise on-site issues (Cancelled Claims / Rejected Claims).

Compliance:

• Adhere to Anglo American requirements related to process governance in the area of responsibility.

Qualifications:

• Grade 12/N3 Technical/National Vocational Certificate in Engineering Studies (NQF4)
• Trade test certificate in an Engineering discipline
• SA Drivers License

Technical Knowledge

• 5 Years’ operational experience.
• Key value drivers within the discipline's value chain and interdependence of critical levers.
• Principles of how operational processes are classified according to the Operating Model, focusing on Work Management (Planning/scheduling).
• Real-time problem-solving tools and techniques.
• Basic financial metrics.
• Operational Risk management techniques and critical controls.
• Safety, health, and environment, legislative, statutory, and regulatory requirements.
• Basic to intermediate knowledge of Defect Elimination.
• Intermediate to extensive knowledge of SAP.
• Supply Chain processes, particularly warehousing and inventory movements.
• OEM experience in HME preferred.