WMS System Administrator at Core Group

Responsibilities include:

• Monitor the WMS system’s overall performance, including user access, system and location configurations, item master, and database administration.
• Collaborate with cross-functional teams to understand business processes, identify system improvements, and ensure adherence to best practices.
• Provide technical support to end-users, addressing system issues, troubleshooting errors, and optimising system performance.
• Conduct regular system audits and quality checks to ensure data integrity and system accuracy.
• Monitor system performance and reports; analyse data to identify trends, areas of improvement, and opportunities for system optimization.
• Stay updated with industry trends and advancements in WMS technology, making recommendations for system enhancements and upgrades.
• Participate in the development and execution of testing plans for system upgrades, patches, and new functionalities.
• Maintain documentation of system configurations, processes, and procedures for reference and training purposes.
• Collaborate with IT teams to ensure data security, system backups, disaster recovery plans, and compliance.
• Assist with operational processes, including but not limited to order processing, picking, shipping, and cycle counting.

Minimum Qualifications:

• Relevant tertiary qualification.
• 2-3 years of experience in technical support.
• Ability to proactively manage user health and identify user issues and needs.
• Strong troubleshooting skills with the ability to understand problems, use various
• technical tools to identify the root causes, and execute resolutions.
• Ability to prioritize and execute tasks effectively in high-pressure environments.
• Excellent communication skills, both written and verbal.