Workforce Management Specialist at Woolworths

KEY RESPONSIBILITIES

• Integrate with business representatives to understand new business requirements and develop Business Requirement Specifications with the outside vendor.
• Design and deliver an easy-to-use tool that enables better service and increases profitability.
• Give input into and assist with design and documentation of system specifications.
• Develop process and systems test plans as per business specification.
• Create and establish test environment and facilitate user acceptance testing (UAT).
• Provide input into policies, process, and procedures for the Workforce management system.
• Provide input into the system implementation for enhancements and new releases.
• Build changes to the Workforce business model and conduct system testing.
• Monitor outputs of interfaces, investigate, and communicate findings on error logs and influence resolutions.
• Provide procedural support, respond to logged incidents and facilitate resolutions.
• Monitor software releases and documentation releases, ensuring that all latest copies are issued, and version control is in place.
• Provide input into service standards with external suppliers SLA’s and ensure that business requirements are met according to SLA’s.
• Keep up to date with current and new business developments and initiatives, analyse and assess the impact of these on the Supply chain processes and make recommendations to key stakeholders.
• To ensure effective reporting on Workforce management KPI’s to all stakeholder groups.
• Ensure that all Time and Attendance hardware is commissioned properly and maintained across all sites.
• Manage the Integration and change impacts of/ between peer systems e.g. People Soft, Triceps, Oracle.
• Agree and build site specific model requirements for new initiatives, by interacting with key stakeholders and project team members.
• Provide senior management with performance updates as and when requested.
• Manage the Workforce management contracts including monitoring licenses and upgrades.

KEY COMPETENCIES

• Advanced computer literacy (Programming language – Microsoft SQL, excel, reporting, system knowledge – workbench, database, web)
• Ability to manage the Workforce management contracts, including monitoring licenses and upgrades.
• Analytical ability
• Stakeholder engagement
• Have Business Acumen and Merchant mind-set
• Ability to effectively communicate in both a verbal and written format
• Customer service orientation
• General project management skills
• Have a sound knowledge of Supply chain/business processes
• Knowledge of risk potential and risk control an advantage
• Negotiation skills
• Process development skills
• Strategic thinking
• Systemic thinking
• Understanding of Database Reporting and Data Management

WHAT THEORETICAL KNOWLEDGE (E.G., DEGREE / DIPLOMA) DOES THE JOB REQUIRE?

• Minimum 3-Year Diploma in Supply Chain/Business Management
• Degree in Business/Project Management will be an advantage
• Advanced Excel skills

WHAT EXPERIENCE (E.G., PREVIOUS EXPOSURE) DOES THE JOB REQUIRE?

• 5 years’ Management experience
• 8 years’ General Retail/Supply chain experience