Workshop Foreman at SydSen Recruit

Objectives and Key Tasks

Improved Profitability

• Maximize efficient use of labor and equipment for high productivity.
• Ensure all chargeable materials are recorded on job cards.
• Minimize waste of consumables.

Customer Satisfaction

• Guarantee a high level of repair and service quality.
• Maintain cleanliness and care of customer vehicles throughout the service process.

Health and Safety

• Ensure staff adhere to all health and safety standards.
• Protect customers and their property from workshop hazards.

Limits of Authority

• Capital Expenditure: No purchasing authority.
• Operational Expenditure: May procure essential tools/equipment with written Service Manager approval.
• HR Authority: No hiring/firing rights; may discipline staff on routine matters.

Main Job Functions

Staff Management

• Ensure all staff are adequately trained and working efficiently.
• Fairly allocate job assignments to technicians.
• Supervise the use of equipment and maintain document security.
• Coordinate with other departments.
• Ensure repair orders are properly costed and coded.
• Oversee sublet suppliers to ensure competence, competitive pricing, and timely delivery.

Security

• Ensure customer vehicles and belongings are secure.
• Account for all parts/materials issued from the Parts Department.
• Secure all tools, documentation, and equipment.

Administration

• Monitor and manage job progress through the workshop.
• Authorise internal parts and consumables requisitions.
• Approve non-productive time related to vehicle work.
• Enforce and uphold health and safety procedures.
• Distribute updated technical manuals and service information.
• Assign fixed rate units to job cards prior to costing and warranty claims submission.
• Maintain overall workshop control and efficiency.

Experience and Qualifications

• Proven ability to supervise and manage workshop staff.
• Experience in staff performance assessment and reporting.
• Strong problem-solving and customer service skills.
• Ability to maintain and improve technical knowledge and skills.
• Prior experience with BSI systems is preferred.