xBOS Process Analyst at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in our Business Operations - Practice Support practice, within New Business Ventures, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

Our team is responsible for resource planning, forecasting and budgeting; and the management of venture contracts and billing of our portfolio of products

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.

• Delegate to others to provide stretch opportunities, coaching them to deliver results.

• Demonstrate critical thinking and the ability to bring order to unstructured problems.

• Use a broad range of tools and techniques to extract insights from current industry or sector trends.

• Review your work and that of others for quality, accuracy and relevance.

• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

• Use straightforward communication, in a structured way, when influencing and connecting with others.

• Able to read situations and modify behavior to build quality relationships.

• Uphold the firm's code of ethics and business conduct.

 

Purpose of Job

• To ensure that xBOS processes are documented, reviewed and shared with project and business as usual stakeholders across Africa.

 

Role Description

Responsibilities

The xBOS Process analyst is working on xBOS system implementation and system update projects with the following responsibilities:

• Logistical arrangements and content preparation for process workshops

  • Setting up meetings, invites and agendas.

  • Preparing a repository of relevant source material prior to the workshop.

  • Contextualising current knowledge and basic understanding from source documentation onto a conceptual “white board

 

Scribe for process workshops

• Documenting workshop outcomes and next steps

• Wrapping up informal notes and whiteboard content into a standard process flow document

• Amending and updating such documentation as requested by the xBOS process lead subsequent to his/her review.

• Facilitate feedback and sign-off of future state designs as well as any interim “ways of work” documentation.

  • Engage all stakeholders to ensure that stakeholders review and sign-off.

  • Maintain a register of document approvals

  • Manage document versions

  • Ensure that the final approved document / process flow / process design is shared and available to all stakeholders.

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Maintain a website / process repository of all approved xBOS process designs ( for Africa)

• maintain an easy to use structure that allows stakeholders to navigate to or “find” specific content.

• Maintain hyperlinks from the process repository and documents included in this repository to other sites and systems.

• Manage access to the site and its contents.

• Testing of new processes and/or systems

  • Prepare test cases for end users to “walk through” a new or an improved process.

  • Support the xBOS Process Lead in facilitating testing events.

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Document any shortcoming / testing workshop outcomes

​System Bugs

• System Enhancements

• Process enhancements

  • Tracing of system bugs and enhancements with the the relevant development team

 

Training material preparation and presentation

• Support Training material preparation by acting as custodian for up to date screenshots, process flows and procedural detail that need to be included in training material.

• Update training material after any system upgrades or process improvements.

• Present training material as and when required.

 

Dashboarding and data analytics.

• To prepare data sources

• Basic manipulation and “cleaning” of data with Alteryx.

• To maintain data sets regularly and if need be “re-publish” Power BI dashboards on a regular basis.

 

System Access

• Back-end SNow access

 

Access to documentation tools including:

• G Suite

• EA Sparx

• Whiteboard tools ( Jamboard / Miro / Mural / etc.)

• Lucidchart

• Microsoft Visio

• xBOS system access ( Oracle, Salesforce, Workday etc will be arranged on a project by project basis, both for PRODUCTION and well as TESTING environments)

 

Data analytics and presentation tools:

• Good understanding of formulas, pivots and graphing in Google sheets.

• Alteryx access and exposure

• Power BI access and exposure

 

Resources and Accountabilities

Geographical span

• x- Africa

 

Key Competencies and Attributes

 

Knowledge, skills and abilities

• Attention to detail, preciseness in the execution of tasks and solution-oriented approach are essential skills.

• Experience in using large volumes of data.

• The ability to conceptualise and then represent intangible ideas or approaches.

• Strong communication and influencing skills including interactions with the business on different levels.

• Ability to facilitate workshops / training sessions / speak on front of large groups of people.

• Analytical skills.

• Excellent teamwork skills.

• Excellent business acumen.

 

Qualification & 

Experience 

 

Requirements 

• Engineering and/or Consulting background (Internal or client facing)
• Business Analysis experience preferred.
• IT or Engineering tertiary qualification.