Zone Manager-Eastern Cape at Ford Motor Company of Southern Africa

Responsibilities & Outcomes: 

• Conduct regular DP, Service, Parts Manager meetings to drive key initiatives, track process gaps to closure, as well as continuous improvements overall.
• Support Dealers with regards to profitability and business development to grow operations for aftersales.
• Effectively communicate, drive implementation of, monitor performance, meet and raise the bar on all objectives, incentives, terms and programmes at dealerships
• Analyze financial information to support Dealers to maximize on business opportunities and revenue generation.
• Delivery monthly parts revenue (sell-out) targets across network of Ford Dealers 
• Grow Retail and Wholesale business through targeted initiatives and campaigns
• Scaling of various Customer Convenience initiatives for long and short-term business growth
• Achieve retention objective through delivering retention growth in various vehicle age categories identified as business priorities
• Meet or exceed the various customer satisfaction targets, including but not limited to Net Promotor Score, Customer Experience Index, Fixed Right First Time and Vehicle Off Road
• Develop, implement, monitor and raise the bar on any non-performing Dealers through implementation of corrective action plans
• Grow vehicle personalization or accessories business
• Improve Dealer Satisfaction in support of DSI measurement performance 

Business management

• Support onboarding of any new Dealer onto new systems, integration and associated processes through collaboration with various stakeholders on implementation is issue resolution. 
• Guard the Ford Brand image in accordance with Company policy requirements input as per Market Rep plan.
• Facility (advise, counsel in conjunction with Dealer Development Manager who takes the lead to follow up on Dealer plans)
• Dealership parts and service staff levels (review/advice and counsel)

Compliance

• Ensure compliance and adherence to all aftersales systems, policies and procedures. 

Collaboration & Partnerships: 

• Work closely with PS&L, SEO and Regional Skills Teams to ensure alignment of strategies and sharing of best practice 
• Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organisation.
• Engage with key stakeholders - including suppliers - to understand their needs and provide solutions that support the overall mission of the team.

Qualifications

KNOWLEDGE, SKILLS and ABILITIES (KSA)

• Independent individual with strong organizational skills with the ability to work under tight deadlines in a pressurized and often unstructured environment with different daily challenges. 
• Results driven individual with strong business acumen
• Proficient multi-tasker, with timely delivery of multiple requirements without compromising quality. 
• Proven effective planning and time management skills.
• Ability to influence across all levels of internal & external stakeholders.
• Good interpersonal and communication skills (includes presentation Skills; written and verbal)
• Problem-solving skills with diplomacy and solving for the whole.
• Conflict Management skills, and very strong emotional resilience  
• Excellent analytical skills and the ability to do detailed root-cause analysis and provide clarity through data and facts.
• Must be able to work independently and take own initiative to ensure the expected results are achieved.
• Have a can do, find a way attitude and a very strong emotional resilience.
• Team player who is able to naturally collaborate, cut across boundaries and break down silos.
• Meticulous attention to detail is an absolute MUST

QUALIFICATIONS and EXPERIENCE

• Degree or National Higher Diploma in a relevant field (Business Management, Marketing, Finance, Communications, Engineering, Supply Chain)
• 3+ years’ experience within the Automotive industry and / or automotive Dealership environment in a business consulting or operational role is a must.
• Experience in an automotive Aftermarket parts and service environment, OEM Aftersales environment and/or OE Dealer field role will be a definitive advantage.
• High competency and proficiency in Microsoft Excel and PowerPoint
• Fluency and proficiency in English is a must