Agoda is one of the world’s fastest-growing online hotel platforms. Established in 2005 as a start-up, Agoda expanded quickly in Asia and was soon acquired in 2007 by the world’s largest seller of rooms online - the Priceline Group. Today, Agoda offers hundreds of thousands of accommodat... read moreion options around the globe with service and support in over 40 languages. Operations have been set up in Singapore, Bangkok, Kuala Lumpur, Tokyo, Sydney, Hong Kong, and Budapest, and an additional presence can be found in major cities across Africa, the Middle East, Europe, and the Americas. Our network enables dedicated teams to maintain close relationships with property and marketing partners around the globe, sourcing the best accommodation deals found in the digital world.
Agoda’s experienced web designers have created a reliable and easy-to-use website and app that allows instant confirmation within a secure system. Accommodation offered is diverse and ranges from budget hostels to luxury hotels, local inns to private guesthouses, seaside villas to full homes and apartments. Detailed property and room information is complemented by Agoda Verified Reviews, which are submitted exclusively by guests who have actually experienced a stay booked via Agoda. Travelers can find the best choice for their individual needs and passions through Agoda’s interactive maps and photo galleries. Our unbeatable offers are supported by a multi-lingual customer service team that is available 24/7.
Agoda enables journeys by providing a reliable, realistic way to explore a destination’s offerings while evaluating our incredible deals and wide accommodation options. We take pride in being accountable and connected, and helping the world’s travelers add to their lifetime of explorations.
We're looking for a passionate operations leader and innovator with extensive experience working with and supporting teams to consistently deliver and optimize service outcomes. The right person i
Role Purpose
As an Accommodation Services Manager (Call Center/Contact Center), the key objective is to establish and manage relationship to our partners by providing excellent service. Drive the tea
Role Overview:
The Head of Command Center is responsible, but not limited, to the following:
Manage the RTAs who are responsible for:
Call flow real time monitoring through Verint/Gene
Role Overview:
The Head of Command Center is responsible, but not limited, to the following:
Manage the RTAs who are responsible for:
Call flow real time monitoring through Verint/Gen
The Manager - Workforce Management (Forecasting/ Scheduling) is responsible, but not limited, to the following:
Drive supply-demand match and mitigation plans for capacity gaps, as well as what-
The Manager - Workforce Management (Forecasting/ Scheduling) is responsible, but not limited, to the following:
Drive supply-demand match and mitigation plans for capacity gaps, as well as what-
Overview
Agoda's Customer Experience Group (CEG) is a 2,700+ strong organization spread globally across 10 countries providing multi-channel and multi-language contact center support to its custo
Role Overview:
The Real Time Analysis Manager is responsible, but not limited, to the following:
Manage the RTAs who are responsible for:
Call flow real time monitoring through Verint/Gene
Role Overview
The Real Time Analyst is responsible for overseeing intraday Contact Center performance. The Real Time Analyst will be responsible for tracking metrics and creating/manipulating reports
A life less ordinary.
We’re not just talking about the location; as Asia’s fastest growing ecommerce hotel booking platform and the biggest pure Tech company in Thailand, you’l
A life less ordinary.
We’re not just talking about the location; as Asia’s fastest growing ecommerce hotel booking platform and the biggest pure Tech company in Thailand, you’l
A life less ordinary.
We’re not just talking about the location; as Asia’s fastest growing ecommerce hotel booking platform and the biggest pure Tech company in Thailand, you’l
What We’re Looking For
You will establish a shared vision, creating compelling stories and setting a world class creative direction for our mobile apps platform. You will inspire the teams arou
Role Overview
The Capacity Planning Analyst is responsible for the day to day activities of the Workforce Management team.
This includes a variety of planning and scheduling activities, making
The Resource Planning Manager is responsible, but not limited, to the following:
Drive supply-demand match and mitigation plans for capacity gaps, as well as what-if scenarios to support decisio
The Resource Planning Manager is responsible, but not limited, to the following:
Drive supply-demand match and mitigation plans for capacity gaps, as well as what-if scenarios to support decisio
Role Overview:
The Head of Traffic Control is responsible, but not limited, to the following:
Manage the RTAs who are responsible for:
Call flow real time monitoring through Verint/Ge
Role Overview
The Resource Planning Analyst is responsible for the day to day activities of the Workforce Management team.
This includes a variety of planning and scheduling activities, making
