AddressBarloworld Equipment Electron Ave, Isando, Gauteng, 1600
About Barloworld Equipment
Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dea... read morelership on the Iberian peninsular and has recently completed the buy-out of their joint partner in the eastern Russia, Siberia dealership.
Key Outputs
Resolve customer queries received at the Customer Support Hub
Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference an
Key Outputs
Carry out auto-electrical repairs and maintenance on Earthmoving Equipment in workshops or on customer sites
Remove and install auto electrical components
Ensure safe work practi
Key Output
Support Territories with Offshore Quotations (ADHOC)
Actively process all offshore parts orders for ROA (Caterpillar, FG Wilson, Perkins)
Correctly identify order and shipment typ
Key Outputs
Key Outputs
Ensure relevant daily warehouse KPI's are exceeded.
Comply to specifications of order type by customer within time and quality standards
Ensure warehouse proce
Key Outputs
Ensure all human resources procedures and administration requirements are accurately and efficiently implemented.
Provide HR support and information to line management and employee
Lead the GrA Energy & Transportation (E&T) operations, overseeing prime and aftermarket sales across the region. Ensure alignment with the Centre of Excellence (COE) strategy, drive financial
Key Outputs
Effective analysis, resolution, and reporting of all backorders related problems to the owner/creator of the purchased order.
Effective communication with suppliers with related ba
Key Outputs
Exercise judgement on escalation decisions.
Build and maintain customer relationships
Monitor and perform trend analysis within own team ensuring corrective action is taken on de
Key Outputs
Develop apprentices according to BWE and national requirements
Drive knowledge assessments (DPC/ SGAs) and provide input into IDPs for artisans
Perform training needs analyses an
Key Output
Achieve warranty balance score card targets and KPI’s
Control cost effectively on normal types of warranty claims
Provide support for Warranty resolution
Ensure effective
Key Output
Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
Proactively assess, clarify, and validate customer needs on
Key Outputs
Coordinate all activities within the mini market area to support business operations
Live the Barloworld Equipment values
Drive safety culture
Achieve Key Performance Indicator
Key Outputs
Develop apprentices according to BWE and national requirements
Drive knowledge assessments (DPC/ SGAs) and provide input into IDPs for artisans
Perform training needs analyses an
Key Output
Achieve warranty balance score card targets and KPI’s
Control cost effectively on normal types of warranty claims
Provide support for Warranty resolution
Ensure effective
The Credit and Assurance Manager will be responsible for overseeing the credit risk and credit management of the business. This role will be required to be a credit business partner to the operations
Key Outputs
Support the Operational Excellence team to achieve the Business Units BBS commitments
Help develop the relevant metrics, financial justification and valuation for BBS initiatives
Key Output
Job Initiation
Communications to customer, supplier and Service Department.
Monitoring system service setups and intervals.
Distributing system generated servicing to the corre
