AddressAltron House 4 Sherborne Road Parktown 2193 Gauteng South Africa
About Bytes Managed Solutions
Bytes Managed Solutions’ (Bytes MS) strategic vision is to offer its market an integrated, end-to-end solutions that enable and facilitates businesses to engage in high volume profitable business transactions. The business crafts the majority of its solutions and services by adding value to co... read morere partners.
The organisation is the exclusive distributor of NCR products and solutions in South Africa and selected neighbouring countries. Bytes MS markets, supports and maintains enterprise-wide information products and services. It delivers Intelligent self-service financial and retail solutions to markets that serve a large consumer base. Bytes MS offers a product agnostic equipment lifecycle management solution through 100+ service points throughout South Africa and neighbouring African countries. Bytes MS delivers hardware and software maintenance and support as well as project management services to a large number of corporate clients.
Specialties
IT, ICT, Financial & Retail payment Solutions, and Managed Services
Job descriptionTo provide IT desktop support to Bytes Managed Solutions user base and ensure customer delight while honoring SLA.KPACall Update and Closure:
Accept calls from call logging system an
Job descriptionMAIN JOB PURPOSETo provide secretarial and administrative support to enable the various Executives with administrative and support tasks in order for them to perform at maximum capacity
Job descriptionMAIN JOB PURPOSE
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Customer Relation
Job descriptionMAIN JOB PURPOSE
To able to serve the internal and external customers in order to generate operational requirements within the organization.
Customer Relationship Management
Ensure
Job descriptionPURPOSE OF THE ROLETo build strong and scalable relationships with key industry players, to attract new customers, generate leads, opportunities and ultimately coordinate collaborative
Job description
MAIN JOB PURPOSE
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
Customer Relatio
Job descriptionMAIN JOB PURPOSE
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
Customer Relations
Job descriptionKey Result Areas
Customer Relationship Management
Provide 1st line support
The Helpdesk Technician shall attempt to complete the incident remotely, and include additional informati
Job descriptionKey Result Areas
Customer Relationship Management
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rat
Job descriptionKey Result Areas
Customer Relationship Management
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate
Job descriptionOVERALL PURPOSE OF JOB:Define solution architecture, strategy, principles and standards that is aligned to the business requirements of Bytes Managed Solutions. The Pre-Sales supports s
Job descriptionOVERALL PURPOSE OF JOB:To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolutio
Job descriptionKey Result Area
Component level repair of faulty items
Follow up on backorders
Manage and maintain workload
Adhere to ISO 9001 requirements
Qualifications
Technical qualific
Job descriptionKey Result Area
Manage and resolve escalations within allocated time frames
Quality assurance
Performance Management
Participate in operational and projects meetings
Training
En
Job description
Key Result Area
Responsible for driving the Implementation Project from beginning to end and working with various Business divisions and clients to ensure a successful implementati
Job descriptionKey Result Area
Provide 1st line technical support
The technical support agent shall attempt to complete the incident remotely, and include additional information attained in the As
Job descriptionKey Result Area
Action and close new calls within customer SLAs
Plan and manage daily activities and follow up CL calls.
Minimise recalls for traditional business and desktop suppo
Job descriptionKey Result Area
Action and close new calls within customer SLAs
Plan and manage daily activities and follow up CL calls.
Minimise recalls for traditional business and desktop suppo
