At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
ROLE PURPOSE
The Service Desk Agent is the first point of contact for Vodacom/Nexio users and other customers seeking support through telephone, email, or automated systems.
With a commitment
KEY ACTIVITIES
Primarily involved in the development, evolution, and approval of the long-term vision across a function.
Solutions and Data Architect
Mentoring and Management of junior techn
ROLE REQUIREMENT
Channel Strategy Planning: Develop and refine a strategic plan for expanding the existing network of indirect and alternate channels, focusing on onboarding ICT, managed service
ROLE REQUIREMENT
The Senior Network Engineer will be responsible for all or part of these areas:
Install and maintain network LAN/Wireless solutions
Troubleshoot network issues, ensure netw
ROLE REQUIREMENT
Facilitate information gathering sessions.
Perform requirements gathering and analysis using:
analytical techniques, interview techniques, data gathering techniques, current
ROLE PURPOSE
Senior Engineer in the Linux managed services space, responsible for the 3rd line Linux system administration support. You will be involved with technical decision making
ROLE REQUIREMENT
Provide solution and product specific consultation and support
Configuration and setup of Networking devices to be deployed on the Vodacom Network
Direct impact
ROLE PURPOSE
The Enterprise Architect role co-ordinates the development and implementation of architectural frameworks and leads the population of these frameworks with coherent and consistent a
ROLE PURPOSE
Senior Engineer in the Linux managed services space, responsible for the 3rd line Linux system administration support.
You will be involved with technical decision makin
ROLE REQUIREMENT
Adheres to the standard operating procedure and playbooks in the SOC.
Impacts on Customer satisfaction and confidence in the SOC Service and service level performanc
ROLE REQUIREMENT
Provide insightful, timely and value-added input so that BU management teams see Decision Support as a key contributor
Develop credibility with segment (Regions, Costs centres
ROLE PURPOSE
The Senior Key Account Manager will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing custome
ROLE REQUIREMENT
Pro-actively managing VIP’s on the Vodacom campus regarding hardware, software and connectivity.
Availability at all hours, when if and when required.
The logging of a
ROLE REQUIREMENT
Adheres to the standard operating procedure and playbooks in the SOC.
Impacts on Customer satisfaction and confidence in the SOC Service and service level performance.
Valid
ROLE REQUIREMENT
Is familiar with the tactical and long-term vision across the Cyber Security function.
Adheres to the standard operating procedure and playbooks in the SOC.
Direct impact on
Job Description
ROLE PURPOSE
This person will support Nexio production Infrastructure and VIP Desktop Support.
The person needs to resolve any incidences, conduct preventative maintenance,
Job Description
ROLE REQUIREMENT
KEY ACTIVITIES
Configurations of CE devices – Routers, SD WAN Appliances, Firewalls, etc.
Assurance of services after they have b
ROLE PURPOSE
This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site.
