Address33 Princess of Wales Terrace Parktown Johannesburg 2193 South Africa
About Webhelp SA
Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have... read more 2 experience centres in South Africa with ambitions to grow to 1000 in 6 months.
As Webhelp SA, we are part of the Webhelp Group, a growing international company with colleagues and centres in United Kingdom, France, Belgium, Romania, Morocco and Algeria.
We create and deliver bespoke end-to-end customer experience solutions, which are designed to address the unique challenges and objectives of our client partners. As part of the Webhelp Group we can provide enhanced multichannel services and international capabilities to our customers.
Our roots are deep in voice communications; providing outsourced customer service, sales and receivables services. We've built on this background to become a robust multichannel customer experience provider. Our agile structure is designed to provide the right solution, at the right time through skilled and specialist teams:
• Solutions Design
• Data, Insight & Intelligence
• Voice Sales, Billing, Care, Collection and Receivables
• Multichannel Sales, Billing, Care, Collection and Receivables (Digital, Mobile and Social)
What you will do in this role
As a Customer Service Representative on our team, you will:
Establish customer requests and expectations, offering efficient and accurate resolution
Manage mul
What you’ll be doing
Leading, developing and managing a Quality Team in line with campaign requirements
Managing the implementation and continuous improvement of necessary Quality Framew
What you’ll be doing
Presenting a professional, friendly and caring image to the customer at all times
Assisting in the business success of the Team by taking ownership of personal perfo
What you’ll be doing
Planning and driving the delivery of key owned account strategic objectives, including contact and cost to serve reduction, customer resolution, customer retention and
What you’ll be doing
Planning and driving the delivery of key owned account strategic objectives, including contact and cost to serve reduction, customer resolution, customer retention and
What you’ll be doing
Planning and driving the delivery of key owned account strategic objectives, including contact and cost to serve reduction, customer resolution, customer retention and
What you will do in this role
As a Customer Service Representative on our team, you will:
Establish customer requests and expectations, offering efficient and accurate resolution
Manage mul
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