Inbound Sales Advisor at Webhelp SA

About the Job

Job Advert

• Are you an excellent communicator with exceptional telephone manner? Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Cape Town team of bubbly beings who bring fun to work every day!
• In this permanent role, as an Inbound Sales Advisor, you’ll be required to respond to calls, emails and messages from international customers, confidently handling objections and identifying opportunities across multiple platforms and overall ensuring that the customer has had a pleasant customer experience and is satisfied with the product.
• You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
• As an Inbound Sales Advisor, you’ll need to be self-motivated, target driven and have a contagiously positive attitude. Being a good communicator won’t cut the list for this role, we want people who can hear what isn’t said, offering support to customers long before their concerns become problems.
• Working as part of a team within a fast-paced, dynamic contact centre environment, you’ll be rewarded for achieving targets through understanding customer needs, cross-selling and upselling and delivering service excellence every step of the way.

If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!
What you’ll be doing

• Receiving inbound calls with our customers and establishing a rapport, speaking to decision makers, establishing needs, objection handling, influencing and closing sales
• Achieving and exceeding sales, productivity and customer satisfaction targets, as well as any other performance target
• Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management, taking applicable action to improve
• Developing relationships with customers and encouraging referrals
• Ensuring accurate information, quotes and pricing information to customers
• Upselling and cross-selling products and services in order to maximise opportunity to retain
• Following all appropriate FSA regulations when selling insurance products
• Correctly following process and policy when building new deals for potential customers

What you’ll need

• Experience in a Chat/Voice role
• Exceptional customer call handling skills
• Cold Calling experience
• Track record of delivering results and exceeding stretching targets
• Proven sales ability and experience of challenging sales environment
• Excellent communication, listening and interpersonal skills
• Computer literacy
• The ability to work in a customer-driven environment
• Ability to overcome objections, resilient and calm under pressure
• Effective team playing with a positive attitude
• Clear disciplinary record and a proven performance record of achieving results

What we're offering

• R7166 base entitlement
• Medical aid for main member
• Group life cover
• Fantastic employee assistance programme (EAP)
• Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture