Address33 Princess of Wales Terrace Parktown Johannesburg 2193 South Africa
About Webhelp SA
Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have... read more 2 experience centres in South Africa with ambitions to grow to 1000 in 6 months.
As Webhelp SA, we are part of the Webhelp Group, a growing international company with colleagues and centres in United Kingdom, France, Belgium, Romania, Morocco and Algeria.
We create and deliver bespoke end-to-end customer experience solutions, which are designed to address the unique challenges and objectives of our client partners. As part of the Webhelp Group we can provide enhanced multichannel services and international capabilities to our customers.
Our roots are deep in voice communications; providing outsourced customer service, sales and receivables services. We've built on this background to become a robust multichannel customer experience provider. Our agile structure is designed to provide the right solution, at the right time through skilled and specialist teams:
• Solutions Design
• Data, Insight & Intelligence
• Voice Sales, Billing, Care, Collection and Receivables
• Multichannel Sales, Billing, Care, Collection and Receivables (Digital, Mobile and Social)
As an experienced, driven, and highly organised professional, you'll play a pivotal role in elevating our operational performance. Your leadership will guide our team to surpass industry standa
What you’ll be doing
Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans,
In this role as Team Leader you'll manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to rea
As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech s
As a flexible Talent Acquisition Specialist, you will coordinate the recruitment process for bulk professional roles across the SA/UK region aligned to the organisation’s policies and process
We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and te
We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and te
We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and te
As an Executive Office Manager, you’ll have the opportunity to build strong relationships with stakeholders at all levels, and represent our company during client visits, all while embodying
What you'll be doing
Working towards consistently achieving and exceeding set targets
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with
What you'll be doing
Working towards consistently achieving and exceeding set targets
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with
What you'll be doing:
Establishing customers' needs and resolving problems and queries
Upselling and recommending products and services
Timely and accurate resolution of customer pro
Job Advert
You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help other
Job Advert
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Braamfontein, on an exciting new campaign.
A critical eye for detail is essential i
As an Insights Analyst, you'll be required to support the development, implementation and delivery of analytical insight on strategic client accounts. You'll drive, create and support the i
Job Advert
Do you have network implementation experience, and are you seeking a new opportunity or challenge? We are looking for a dedicated and skilled Network Implementation Engineer to join o
We want someone who can work well under pressure, keeping their cool under tight deadlines in a fast-paced environment. Someone with more than just a proven track record of experience, someone who
The Growth Manager role focuses on growing business into the South Africa region – through developing new client opportunities from UK, US and other global markets.
In your first few weeks in
