Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Enablement of sales and servicing across the entire business to achieve agreed targets
Job Description
- Sales Planning and Management: Building and optimising sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets. | Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. | Development and maintenance of relationships: To develop and maintain sound relationships between Retail Transactional Product, Segment, Niche Markets, Sales and Services (Branch), Digital, Private Bank and 3rd parties to ensure support of Sales Commercialisation & Business Development | Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales | Staff activation and education: Providing support across sales channels with the relevant training tools to drive awareness, understanding and sales.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- The role entails the validation of models, focusing on identifying, mitigating and monitoring of key model risks. You will conduct validations on a diverse range of models mainly traded market risk models, produce validation reports, negotiate the findings & actions with internal & external stakeholders and influence the continuous improvement of model quality & use. These areas make use of a wide range of models:
- Regulatory Capital, e.g. FRTB, VaR, Leverage Ratio, ISDA SIMM, SACCR, CVA capital, etc
- Economic Capital
- Pricing, valuation, derivatives e.g., Risk neutral framework and models, Multicurves framework, ZARONIA and RFRs, etc.
- Valuation adjustments (xVAs) – CVA, FVA, ColVA, MVA, KVA behavioural, application, stress-testing, etc.) and cover products used across all of AGL’s business units. Opportunities to gain experience across validation teams and within the greater Model Risk team are possible and encouraged by management.
- Risk and Control: Comply with Absa’s Model Risk Governance, adhere to Policies, Procedures and Regulations and to ensure that our models perform as expected throughout their life cycle, identify limitations of our model and perform adequate monitoring if required. This position is instrumental in ensuring that we adhere to our governance on models, identify any shortcomings in our models, document our reviews, work with the Quant and Market Risk teams to define resolution & / or monitoring of our limitations. In addition, the Senior Model Risk Analyst will build further knowledge on the models, the asset dynamics, trading strategy and will periodically assess the model changes in line with market dynamics and regulatory landscape changes.
Risk Management: Providing Subject Matter Expertise to Risk types
- Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders
- Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
- People Management: The role involves extensive collaboration with Market and Quant Risk team, Senior Risk Managers, Independent Valuations Control, Traders, and other stakeholders with the organization, to ensure that models are robust, well-documented, challenged and remediated when necessary.
Job Description
Key Accountabilities:
- Validate and execute validations assigned to you by following each validation stage in accordance with the IVU process. Specifically, ensure that timeous and complete validation submissions are received from MO/MD.
- Set up feedback sessions/checkpoints, implement all feedback, or acknowledge and reason why feedback was not implemented (consider amount of feedback / manager involvement).
- Complete validations on time according to the IVU planning schedule.
- Use agreed validations templates and tools (IVU process, validation report template, submission requirements table, GMRP, validation tests).
- Validate models in accordance with internal and external requirements (e.g. GMRP and associated standards, Basel regulations, Prudential Authority regulations, IFRS9).
- Strive for a computationally accurate validation analysis which does not require recalculation as part of management review.
- Focus on Critical, Major, Moderate (CMM) findings and minimize the number of CMM findings missed as part of the validation.
- Ensure that all findings that are resolved are evidenced and that you have checked and recorded as such.
- Give input into the following processes: Prudential Authority Self-Assessment, Audits, etc.
- Review the calculation of Post Model Adjustments (PMAs) and Capital Adjustments made to regulatory capital and IFRS9 models.
- Deliver ad-hoc and management requests timeously and to the required standard of quality
- Either address (where able and competent) or escalate material concerns or bottlenecks to VL/VS (or relevant stakeholder) as early as possible to enable actions to be taken pre-emptively.
- Constructively challenge models and related processes. Engage with the stakeholders to get their perspective.
- On an ongoing basis, interact with internal stakeholders (e.g. model developers, Absa Group IVU colleagues, model owners, model monitoring, model implementation, business representatives, etc.) to ensure common understanding of findings and concepts.
- Guide internal counterparties through relevant regulatory, policies, standards, sites and governance requirements.
- Contribute to the technical and strategic decisions/discussions in meetings, knowledge share sessions, business meetings, committees and forums
- Clearly document model validation recommendations/findings and relevance thereof to model use and portfolio decision making. Agree resolution actions and resolution timelines with affected counterparties and document these in the validation report.
- Strive to produce a quality validation report requiring minimum corrections as part of management review. Ensure the report is palatable for the intended audience.
- Ensure that MRM, for models used in Absa Group, is updated after inception and periodic validations.
- Seek to develop one’s technical knowledge, regulatory/policy knowledge and softer skills independently from scheduled team training.
- Shares own knowledge on informal and formal basis; support team’s overall development.
- Strive to perform the validation work required through the VA, and not just through own competence.
- Create a positive, engaging and challenging working environment.
- Drive best practice sharing and standardization across Absa Group.
- Proactively identify and escalate any conceptual or big picture risks in respect of IVU and Absa Group.
- Facilitate investigation and implementation of controls within other units to maximize early detection and mitigation of model risk.
- Strive to receive regular 360 feedback to facilitate sight of blind spots and develop oneself.
- Deliver independently from management oversight. Actively seek to understand management and stakeholders need first, communicate to be aware of changes in needs and deliver to meet these needs.
- Attend and actively participate in citizenship/training events.
- Deliver and support manager on ad hoc requests.
- Ensure simple administrative issues are addressed adequately and within agreed timelines - such as PD process, completion of assigned training etc.
Behaviorally, focus on the following:
- Be objective and factual in terms of one’s opinion/communications.
- Be open-minded in interactions. Be prepared to listen and be challenged.
- Be supportive and helpful.
- Be risk-focused.
- Understand stakeholders’ needs
- Deliver through people and not just through own competence. Drive individual and team development through training, support and individual’s overall development.
- Ensure validations assigned to you, as validation lead, follow each validation stage in accordance to the IVU process.
- Set up feedback sessions/checkpoints, implement all feedback, or acknowledge and reason why feedback was not implemented (consider amount of feedback / VS involvement).
- Accountability for project milestone, control and outcome management.
- Provide guidance to validation team members performing validations. Be consistent in terms of guidance and standards.
- Strive for a computationally accurate validation analysis which does not require recalculation as part of management review.
- Review validation tests as completed by VA and ensure all testing areas are adequately assessed.
- Review validation reports for completeness, accuracy and relevance, ensuring a quality report requiring minimum corrections as part of VS review.
- Understand my role in the business end to end processes, including applicable risks and controls and how this improves the service we provide to our customers
- Adhere to Absa frameworks, policies and procedures applicable to my role, demonstrating sound judgement and responsible risk management, and when required highlight breaches and request dispensations & waivers on a timely basis
- Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for my business area
- Help to understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions
- Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented - focusing on fixing root causes and taking ownership of identified actions. Complete all mandatory training to deadline
- Identify the model risks as part of the model validation review.
- Challenge the model assumptions where necessary based on the lifecycle of the model.
- Design materiality assessments and monitoring with Quant Risk team when some limitations can’t be addressed in the model
- Develop a holistic approach in the model representation where some aspects can be mitigated through representation outside the model
- Develop a thorough understanding of physical operational constraints and be able to see how these are represented – when necessary – in the model representation.
- Propose limitations and discuss the resolutions with the Quant Risk, Business and Product Risk depending on the resolution type (booking, marking etc.)
- Perform performance review of the model as per the tests defined in the model (convergence tests etc.)
- Ensure proper documentation, version control, and validation of models to maintain a clear audit trail
- Prepare reports and presentations for senior management, auditors, and regulatory bodies regarding model risk, performance, and compliance.
- Strong relationship management and liaison with business stakeholders of all levels. But must be willing to challenge as needed, particularly front office.
- Must be dedicated to information integrity and to producing high quality and insightful output and hitting deadlines where applicable. Must be prepared to go into as much detail as is required to resolve issues. Must be capable of working very productively using time very efficiently.
- Good presentation and communication skills, with the ability to present complex model risk findings and propose resolution pragmatically in taking into account the organizational setup.
Work experience & skills required:
- Proven, relevant experience in markets with good knowledge of the markets, products and risk.
- A minimum of 6-8 years of experience in market risk, model risk management, validation, and control
- Good quantitative level of experience with products and their risks.
- Experience with traded market risk models (Delta1, Vanilla Options, Exotics), curve models (OIS, SOFR, ZARONIA, Multicurve calibrations and PnL attributions), volatility models (Local vol models, Local Stochastic vol models – Dupire, Heston, SABR)
- Experience with regulatory frameworks (Basel) relevant to Market Risk, such as FRTB, VaR, Reg CVA, Initial margin, CCR, Leverage Ratio, Stress testing, etc.
- Experience with derivatives pricing models/frameworks and valuation adjustments – Black Scholes, HJM, xVA, Monte-Carlo methods.
- Exposure analytics and simulations – Expected Exposure (EE), Expected Positive/Negative Exposure (EPE, ENE), Potential Future Exposure (PFE), etc.
- Experience with Excel, Python, C# and ability to implement/code regulatory models, derivatives pricing exposure simulations and valuation adjustments (xVAs).
- High level of accuracy and details understanding whilst able to understand the intricacies of different review levels based on the models’ complexities and materiality.
- Ability to work under pressure in a fast-paced and highly regulated environment.
- Flexibility and willingness to adapt to changing regulatory and business needs.
Qualifications:
- Honours degree in quantitative disciplines such as Economics, Mathematics, Actuarial Science, Statistics, or Financial Engineering
- PhD or MSc Finance/Financial Engineering/Mathematical Finance can be useful.
- Additional qualifications such as CQF and/or FRM can be useful.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements into user stories. And following this analysis, work collaboratively within squads during design & delivery activity with a specific focus on testing.
Job Description
- Analysis (including Business Case)
- Proactively build relationships with business areas & DevOps teams to proactively develop expertise in the various business process.
- Apply analytical techniques to elicit and validate business (product & service) needs
- Translate elicited needs and knowledge acquired into user story format to be used by DevOps teams
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions & or units of analysis
- Provide input into detailed solution roadmaps, business cases (e.g. effort estimations) & product & service visions (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define & execute testing requirements (pass or fail test cases)
- Document all systems analysis outcomes (requirements, test cases etc.) for specific solutions & support the documentation processes for system analysis for the broader team
Solution Design (within DevOps Context)
- Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
- Socialize and gain business approval for integrated requirements with key stakeholders
- Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements (what should happen when)
- Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define & implement the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop & implement manual testing frameworks and patterns for the solution
- Execute testing processes for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
People
- Participate in peer reviews & problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and
- providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
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Job Summary
- The role entails the validation of models (Traded Market risk and Capital models), focusing on identifying, mitigating and monitoring of key model risks. You will conduct validations on a diverse range of AGL models, mainly traded market risk models, produce validation reports, negotiate the findings & actions with internal & external stakeholders and influence the continuous improvement of model quality & use. These areas make use of a wide range of models (Regulatory Capital, Economic Capital, pricing, behavioral, application, stress-testing, valuation, derivatives, ML/AI models, etc.) and cover products used across all AGL’s business units. Opportunities to gain experience across validation teams and within the greater Model Risk team are possible and encouraged by management.
Job Description
Key Accountabilities
End-to-End Validation of Assigned Models across AGL
- Obtain the required model documentation from the model developer and model owner. Ensure that the documentation is sufficiently detailed to allow a qualified independent party to replicate the model, understand its business scope and use, explain the main model assumptions and limitations, describe the tests performed by business, highlights the various stakeholders and any model monitoring approaches.
- Ensure that business provides IVU with a testable implementation of the model. Confirm that you can run the model and produce the model outputs outlined in the model documentation.
- Review the documentation and provide business with any initial concerns and identify any significant validation requirements that might delay the validation process (such as the build of challenger models).
- Discuss estimated timelines with business and line manager.
- Record the various stakeholders and model details in the Group Models Database (GMD). The model status at this point will be submitted.
- Assess the accuracy and appropriateness of the data used.
- Review the design and theoretical soundness of the model. Assess if this is applicable for the specified model scope and use.
- Confirm that the model was implemented according to the model documentation.
- Review the model monitoring results or the appropriateness of the intended monitoring approach.
- Assess the model against internal policies and standards as well as any regulatory requirements
- Identify any model limitations or shortcomings that will negatively impact the outputs of the models. Ensure that these are identified early in the validation process and discuss with business to ensure that your concerns are valid.
- Recommend any remedial actions to compensate for any identified model shortcomings during the validation process. Assign a level of significance to the findings.
- Ensure quality and timeous delivery of the scheduled validations and that validation documentation is in line with the requirements outlined in the validation standard.
- Submit validation report for line manager review and sign-off
- Arrange business meeting to discuss validation report with various stakeholders
- Submit validation report to Model Approver. Attend model approval committees if required and present validation findings to committee.
- Update the GMD model entry to ensure that the model is compliant with the BAGL GMD Standard. Obtain Model Owner sign-off.
- Plan periodic validations of models and ensure that you obtain the required model information well in advance. Follow up with business around annual model reviews and escalate where necessary.
Management of Stakeholder Relationships
- Maintain a professional relationship with all stakeholders. These include, but are not limited to, Model Owners, Model Developers, Model Approvers and Audit.
- Effective communication of model validation findings to all stakeholders.
- Ensure that all concerns are communicated as early as possible and that these concerns are relevant and material.
- Provide sufficient and constructive challenge to proposed concepts and ideas.
Development of Technical and Product Knowledge
- Required to proactively increase technical skills through active research and independent implementation of challenger models.
- Exposure to diverse range of models across different business areas.
- Be involved with new developments and initiatives within the bank.
- Actively manage soft skills development.
- Be involved in regular knowledge share sessions facilitated by the Model Risk Team.
- Provide assistance to research projects conducted by students from different universities.
- Programming skills in Python or C# must be honed to meet some requirements of the role.
WORK EXPERIENCE & SKILL REQUIREMENTS:
- A minimum of 3 years of experience in market risk, model risk management, validation, and control
- Proven, relevant experience in markets with good knowledge of the markets, products and risk.
- Good quantitative level of experience with products and their risks.
- Experience with traded market risk models (Delta1, Vanilla Options, Exotics), curve models (OIS, SOFR, ZARONIA, Multicurve calibrations and PnL attributions), volatility models (Local vol models, Local Stochastic vol models – Dupire, Heston, SABR)
- Experience with derivatives pricing models/frameworks and valuation adjustments – Black Scholes, Monte-Carlo methods.
- Experience with Excel, Python, C# and ability to implement/code derivatives pricing models
- High level of accuracy and details understanding whilst able to understand the intricacies of different review levels based on the models’ complexities and materiality.
- Ability to work under pressure in a fast-paced and highly regulated environment.
- Flexibility and willingness to adapt to changing regulatory and business needs.
QUALIFICATIONS:
- Honours degree in quantitative disciplines such as Economics, Mathematics, Actuarial Science, Statistics, or Financial Engineering
- PhD or MSc Finance/Financial Engineering/Mathematical Finance can be useful.
- Additional qualifications such as CQF and/or FRM can be useful.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- To prepare financial information for all stakeholders of the business for informed decision making and to support the business.
Job Description
Key Accountabilities
Understand Absa Groups Financial Reporting processes, systems, controls, policies, and frameworks (15%)
- Develop an appropriate knowledge of the financial reporting systems and processes that operate across businesses within Absa;
- Develop a working understanding of Absa’s Financial Reporting policies and risk management frameworks and the measurement of risk criteria;
- Maintain action trackers that form the basis for discussions and meetings;
Coordination of processes that supports External Financial Reporting Risk (FRR) and other MI (50%)
- Execute on a robust FRR Governance process, including the consolidation of information and the production of management information for review by process owners;
- Support the larger team in their monthly processes as well as other Financial Reporting risk processes. This includes production of statistics and other reports, maintenance of required static data;
- Support the monthly processes by providing data and reports that supports Financial Reporting Risk Management;
- Produce packs for senior management, at the appropriate level of detail
- Coordination of Risk and Control Information and other control monitoring processes;
- Scheduling of meetings and documentation of actions;
- Perform user acceptance testing to systems where it impacts the reporting of FRR;
Provide inputs and execution of quality control and process improvements (35%)
Driving the improvement of co-ordination and consolidation of reporting packs.
Drive the refresh of indicators and related thresholds
- Co-ordination of governance meetings and forums
- Drive the reporting pack design and contents
- Review and challenge of information included in the packs
- Constantly review, improve, and maintain own activities to enhance the effectiveness and efficiency of processes;
- Recommend areas for improvement to reduce cycle times;
- Improve process reliability and customer satisfaction;
- Assist in the implementation of new and/or enhanced processes;
- Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks;
- Maintain awareness of own activities and the impact thereof on related / interdependent activities;
Role/Person Specification
Education and Experience
- B degree/similar qualification in a financial/related discipline
- Post graduate degree or CA(SA) / CIMA preferable
- CA / CIMA: Experience 0-3 years / SME as required by the specifics of the role.
- Business experience in a Banking environment gained from a Finance, Product preferable.
- Experience preparing reports for senior management preferable.
Knowledge and Skills
- Exceptional academic track record
- Understanding of financial reporting processes, risks and related controls
- Ability to identify trends
- Ability to use analytical review tools to analyse and interpret financial data
- Ability to write concise effective reports
Competencies
- Effective communication and collaboration
- Entrepreneurial and commercial thinking
- Relating and networking
- Analysis skills & technical ability ;
- Adapting and responding to change
- Persuading and influencing
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- Enablement of sales and servicing across the entire business to achieve agreed targets
Job Description
- Sales Planning and Management: A focused approach on increasing demand through digital channels is required which will be the primary core job responsibility of this role. In line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted digital targets. |
- Building and optimising digital sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted and set digital sales targets for the SME Business. |
- Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. |
- Development and maintenance of relationships: To develop and maintain sound relationships between SME, Product, Segment, Coverage Sales and Services (including Branch), Digital, Technology and 3rd parties to ensure support of Digital Sales Commercialisation & Business Development |
- Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales | Staff activation and education: Providing support across sales channels with the relevant training tools to drive awareness, understanding and sales. |
- Driving Channel Optimization which entails the migration of simplex new-to-bank accounts to more cost effective channels being virtual and digital channels | Supporting the delivery of Digital onboarding & origination which is the capability to onboard customers and originate multiple product set on digital channels end-to-end.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.
Job Description
Accountability: Operations Management (65%)
- Screening incoming fraud alerts against known fraud indicators and other risk factors.
- Using telephonic interviewing techniques, in order to determine risk.
- Where fraud is confirmed block the channel to prevent further transactions and losses.
- Record actions taken on fraud systems and relevant banking systems.
- For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
- Investigate suspicious accounts received from Product business.
- Provide superior customer service to customers through various contacts made during the course of work performed.
- Communicate new fraud trends to team Leaders and Managers for further action.
- Investigation of fraud incidents and collection of evidence and case development.
- Properly documenting and maintaining chain of custody for evidence.
- Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
- Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
- Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
- Identifying inefficiencies in internal controls and applications that could result in potential fraud.
- Assume additional duties as required by the Fraud Manager from time to time.
- Ensure that Product Write-offs/Net losses match with GL accounts.
- Perform STIGG report out on all Fraud losses and fraud types.
- Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
- Conduct integrity checks both when extracting data developing reports.
- Present the outcome of the analysis to the business for decision making
Accountability: Change management (10%)
- Assist in enhancing operating systems for optimal results.
- Deliver professional communication and foster awareness regarding financial crime and fraud trends
- Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
- Participate in change meetings to contribute to new process designs.
- Take over processes when projects become business as usual (BAU)
Accountability: Risk and Control (15%)
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Reporting of a risk and controls that ensures compliance.
- Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
- Whilst executing maintain an effective Quality Assurance environment
- Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
- Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
- Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
- Check all existing and new reports for accuracy and data integrity
Accountability: Stakeholder Management (10%)
- Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
- Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
- Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.
Education
- Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking
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Job Summary
- To provide specialist advice & support in the development & implementation of IT security service delivery processes, methods and techniques enabling secure management & control of IT access, in alignment with governance requirements.
Job Description
Overall Job Purpose
- The Application Security Specialist position is responsible for providing technical expertise in securing software applications across the organization. This role involves implementing security policies, conducting security assessments, and working closely with development teams to ensure applications are designed and maintained with robust security measures.
Key Accountabilities
- Technical implementation of application security initiatives, ensuring alignment with organizational security strategy
- Design and implement security controls throughout the software development lifecycle (SDLC)
- Conduct detailed threat modeling and risk assessments for critical applications
- Perform advanced code reviews, penetration testing, and vulnerability assessments
- Deliver application security training and mentor junior team members
- Monitor emerging threats and vulnerabilities, recommending appropriate security measures
- Collaborate with development and operations teams to embed security in the SDLC
- Provide technical guidance and mentorship to application security team members
- Implement and maintain container security policies and best practices
- Assess and enhance security measures for containerized applications
- Review and secure cloud-native application architectures
Required Education & Certifications
- Bachelor's degree in Computer Science, Information Security, or related field
- Industry certifications such as:
- CISSP (Certified Information Systems Security Professional)
- CSSLP (Certified Secure Software Lifecycle Professional)
- GWAPT (GIAC Web Application Penetration Tester)
- OSCP (Offensive Security Certified Professional)
- CKS (Certified Kubernetes Security Specialist) preferred
- Cloud Security certifications (AWS Security, Azure Security, or GCP Security) preferred
Experience
- 3+ years' experience in information technology or related field
- 3+ years' specific experience in application security
- 1+ years' experience with container technologies (Docker, Kubernetes)
- 1+ years' experience with major cloud platforms (AWS, Azure, or GCP)
- Demonstrated experience securing containerized applications and microservices architectures
Technical Skills & Knowledge
- Secure Coding: Expert knowledge of secure coding practices and techniques to prevent common vulnerabilities
- Security Testing: Advanced experience with SAST, DAST, and IAST methodologies
- Threat Modeling: Strong capability in identifying threats and developing mitigation strategies
- Vulnerability Management: Expertise in managing and remediating security vulnerabilities
- Cloud Security: Strong understanding of cloud security principles and architectures (IaaS, PaaS, SaaS)
- Container Security: Expert knowledge of:
- Container security best practices and hardening techniques
- Container image scanning and vulnerability management
- Kubernetes security controls and policies
- Runtime container security monitoring
- Container networking security
- Cloud Technologies: Proficiency in:
- Cloud-native security controls and services
- Infrastructure as Code (IaC) security
- Serverless security
- Cloud security posture management
- DevSecOps: Experience integrating security into CI/CD pipelines
- Security Frameworks: In-depth knowledge of OWASP, NIST, and ISO 27001
- Programming: Proficiency in relevant programming languages (Python, Java, JavaScript)
Technical Competencies
- Application Security Architecture
- Access Controls
- Cloud Security
- Container Security Architecture
- Cyber Resilience
- Communications Security
- DevSecOps Implementation
- Security Testing & Assessment
- Cloud-Native Security Controls
- Container Orchestration Security
Key Success Factors
- Successful implementation of application security programs
- Reduction in security vulnerabilities and incident rates
- Effective collaboration with development teams
- Timely completion of security assessments and remediation
- Successful implementation of container security controls
- Effective security management of cloud-native applications
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- Conduct quality credit assessments, provide responsible risk decisions within personal mandate level and maintain an assigned credit portfolio of clients for Business Bank Commercial & Agriculture (Growth, Premium and High Value Banking) in accordance with Absa credit policies, processes and procedures.
Job Description
Credit Sanctioning
- Perform quality credit sanctioning within the Operational Level Agreement (OLA), being cognizant of risks, solutions-driven and giving due consideration to compliance requirements.
Portfolio and Risk Management
- Pro-actively maintain and manage the assigned portfolio within agreed KPI’s.
- Accurate and timeously report high-risk accounts.
- Provide credit solutions for the timeous rehabilitation of delinquent accounts and initiate transfers to Business Support and / or Legal.
- Recovery Services (LRS) for groups / accounts which cannot be rehabilitated in the normal credit environment.
Stakeholder Management
- Build and maintain effective relationships with stakeholders.
- Be a role model for client engagement and demonstrate value add at every engagement.
- Contribute to the upskilling and mentoring of front-line colleagues.
Risk and Control
- Apply the highest standards of controls and risk management practices and behaviors and embed a positive risk and control culture.
- Adhere to policies, procedures and regulations.
- Identify, assess and report risks arising from significant events, investigations, audit and control issues.
- Demonstrate prudence, sound judgment and appropriate escalations in the management of all types of risk applicable to the role.
- similar environment at junior management level
Qualifications
- Previous credit sanctioning experience required
- Agri experience would be an advantage
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.
Job Description
- Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives.
- Learning: Attend and participate in all training and development interventions against agreed development objectives
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
- GET Certificate: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management.
- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management.
- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning.
- Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
- Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning.
- Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
- Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning.
- Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
- Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
Method of Application
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