HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
Description
- This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.
Here’s what you can expect to be doing in the role
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Provide an exceptional customer experience
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
Requirements
A little about who you are
- Grade 12 / Matric or Equivalent qualification
- Minimum of 1 year’s sales / telemarketing (outbound) experience within a Contact Centre
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Benefits
- Flexible benefits to structure your own package
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
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Description
What you will love doing in this role
- Creatively execute on design briefs from marketing
- Liaise with photography on image selection and layout direction
- Develop design templates for print material, plan layouts & prep for publication
- Produce considered and quality design that follows current print design best practices
- Roll out campaign artwork from key visuals across multiple sizes, platforms, and mediums
- Refresh landing page layouts and templates across multiple devices
- Implement use of CI, marketing directives and seasonal themes across multiple publications
- Ensure continuity of design across print materials
- Ensure design always considers the user perspective and journey
- Deliver creative within agreed timelines
Requirements
What you'll need to do this role
- A relevant qualification in Graphic Design
- A strong and relevant design portfolio
- Minimum of 5 years working experience in print design with focus on large layout design
- Minimum of 3 years working experience in digital design
- An understanding of digital and mobile first design and best practices
- A good understanding of UI and UX principles
- Experience in an online retail environment would be advantageous
- Experience in an e-commerce environment would be advantageous
- Understanding of HTML would be advantageous
- Expert in Adobe InDesign
- Competent in Adobe XD
- Competent in Adobe Photoshop
- Knowledge of Sketch; Figma; Zeplin; Invision would be advantageous
What we will love about you
- Problem solver
- Multi-tasker
- Excellent attention to detail
- Team player
- Collaborator
- Good time management
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- Are you a confident, analytical and experienced campaign marketing planner who has had proven success in accurately forecast and plan investment and sales to acquire customers and maximize ROI to meet business growth objectives? If yes - then here is your next challenge!
What you will love doing in this role
- Manage the marketing planning and reporting in Non-Targeted Acquisition portfolio.
- Set key metric targets and implement plans to achieve the metrics. Primary metrics include sales, adspend efficiency, and new name acquisition.
- Accurately forecast and develop a campaign sales plan and budget to provide the business with a clear roadmap to meet financial objectives
- Ensure trends are monitored with changes identified timeously for re-forecasting and adjust accordingly
- Provide insightful reporting & analysis for weekly sales, monthly management reports, marketing reviews, quarterly conceptual, and ad hoc requests
- Analyze trends relating to key variables within campaigns and put forward proposals for improvement
- Increase customer demand and basket size to deliver intake targets and drive organic growth through innovation
- Engage and challenge the different business units to improve conversion from Intake to net sales (NSV) by achieving conversion objectives within the sales pipeline
- Monitor campaigns and channel performance to achieve NSV, taking proactive actions to improve any underperformance
- Leverage relationships with merchandise and operations for great marketing offers and incentives to drive customer demand
- Collaborate with the data science and customer analytics teams to develop insight-led campaign segmentation strategies to achieve customer growth
- Work closely with the operational teams to achieve business objectives in line with the campaign plan in the relevant channels
Requirements
What you'll need to do this role
- A Business Science / BCom / Finance / Stats / Marketing Degree and/or CIMA qualification
- Minimum of 3-5 years’ experience planning (preferably within a retail/marketing environment)
- Passionate about data, insights and analytics with a creative flare
- Excellent cross-functional team management skills
- Advanced Microsoft Excel skills
- Marketing (direct marketing, planning or demand planning is advantageous)
Behaviours we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
Purpose of the role
- The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance Areas
Generate revenue
- Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
- Obtain “promise to pay” from customers
- Rehabilitate and educate customers with regards to their payment profile
- Achieve daily collection targets
Efficiency and productivity
- Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
- Completion of lost time sheets on a daily basis
- Adhere to company systems, processes, policies and procedures
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Negotiate with customers in a way that does not tarnish the relationship of the customer
- Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer liaison and agreements accurately onto the system
Requirements
Qualifications & Accreditations
- Grade 12 / Matric or Equivalent Qualification
Experience & Skills
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Attributes & Behavior's
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
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Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
What you will love doing in this role
Key-Performance Areas:
- Reconciliation of the Showroom Asset register to the ledger
- Split out summary capitalization to its various components
- Update of Asset register and useful life from detailed reconciliations to project accounting
- Assist Account payable team with Vendor Statement to Ledger reconciliations
- Assist Account payable team with Vendor Invoicing
- Performance of various ad-hoc activities to support the finance department in achieving its reporting objectives, including, but not limited to:
- Process requested correcting/adjusting journal entries.
- Perform any investigations requested by the Team Leader or Financial Managers.
- Prepare any ad-hoc reports as requested by Finance Managers.
- Preparation of any schedules required as part of the year-end audit process.
What you’ll need to do this role
Requirements
Qualifications & Accreditations:
- Studying towards B Comm accounts degree
- Bachelor of Commerce Degree / National Diploma in Accounting advantageous
- Immediate availability
Experience & Skills:
- 3-5 Years experience in a Finance role
- Intermediate / Advanced level of Excel skills
- Numerical skills
- Knowledge of automated financial and accounting reporting systems
- Previous working experience in retail/ financial services would be advantageous
Attributes & Behaviours:
- Excellent analytical skills with a passion for accuracy and attention to detail
- Deadline-driven, with the ability to streamline processes to meet targeted objectives
- Excited by new challenges and able to adapt and learn new skills
- Ability to work well under pressure in a fast paced and dynamic environment
- Ability to initiate and maintain performance
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Provide excellent product and process knowledge
- Store visual merchandising & housekeeping
- Manage the goods returned & store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day to day administration & reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activations
Requirements
What you’ll need to do this role
- A completed grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation\
- Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum in retail
- Must be able to work shift, weekends and public holidays
- Working in a homeware retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation\
- Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum in retail
- Must be able to work shift, weekends and public holidays
- Working in a homeware retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation\
- Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum in retail
- Must be able to work shift, weekends and public holidays
- Working in a homeware retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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