Active Jobs at MRI Software

Role Overview

• MRI Software in Cape Town is seeking an Accounts Receivable Analyst to join our team!
• This individual will be responsible for the full function of collection duties assigned and pertaining to the company, with regular reporting.
• We are looking for an ambitious employee whose primary function will be managing all money owed to our business.
• It is vital that the Accounts Receivable analyst builds and maintains close links with all clients, to ensure smooth running of accounts and encourage timely recovery of payments.

Skills & Other Requirements

• Relevant tertiary qualification
• 3-5 years of proven debt collection or related experience.
• Experience in working with targets and tight deadlines.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.
• Working knowledge of MS Office, especially Excel.

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POSITION OVERVIEW

• MRI Software is looking for a Project Manager to join a growing team in our Professional Services (PS) department.
• This role involves managing multiple customers facing engagements of varying complexity and duration, primarily focused on MRI’s Horizon real estate management solution which is the largest individual product for MRI’s service delivery in EMEA.

JOB SPECIFICATIONS

• Successful delivery of multiple concurrent customer-facing consulting and technology projects
• Ensuring quality of delivery and customer satisfaction
• Customer relationship and expectation management during the engagement lifecycle
• Provide clear and accurate management reporting and statistics including accurately forecasting imminent invoicing and future income
• Work closely with the sales teams and have a solid understanding of the sales process
• Work very closely with the team of consultants to ensure project deliverables are met
• Work with the operations team and Project Management Office to effectively schedule the necessary team members on projects, while recognizing that there will be competing demands on these resources, and ensure adherence to good process and give process improvement feedback
• Liaise with practice managers and directors on project escalations
• Manage changes to project scope and schedule effectively
• Risk management

SKILLS & REQUIREMENTS

Personal Attributes

• Self-starter
• Customer-focused
• Efficient time management
• Leadership skills
• Ability to lead a meeting and portray concepts persuasively
• Recognition that the need for administration and day-to-day tasks is vital in the role of Project Manager
• Multi-tasking
• High teamwork ethic
• Commercially aware
• People management skills
• Impeccable attention to detail in presentations, emails etc.
• Excellent all-round communication skills
• Ability to spot potential improvements and work with others to deliver them

Experience

• Proven ability to work on complex pieces of work to successful outcomes for both employer and customer
• At least two years of experience in a Project Management role and ability to demonstrate excellent budgetary, scope and timeline control
• Strongly confident in understanding of the software development lifecycle
• Highly proficient with Microsoft Office
• Microsoft Project experience
• Delivering real estate or financial solutions
• At least two years of experience in delivering external projects to clients
• Bachelor level degree
• Some travel may be required but in general the role of the Project Manager is to work remotely from our clients, with kick-off meetings and escalation meetings sometimes more likely to be candidates for face-to-face meetings

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Job Summary:

• The Incident and Problem Manager serves as the primary point of contact for all critical incidents and problem records.
• This role is responsible for coordinating cross-functional teams during high-impact events, ensuring clear communication with stakeholders, and driving root cause analysis to prevent recurrence.
• The role is essential to maintaining service reliability and supporting continuous improvement through structured incident and problem management practices.

Key Responsibilities:

Critical Incident Management:

• Act as the central point of contact for all critical incidents.
• Coordinate with technical and business teams during investigation and recovery efforts.
• Provide regular updates to stakeholders, including internal leadership and case owners.
• Maintain real-time communications through status platforms during ongoing outages.
• Ensure closure of all incidents following resolution and end-user confirmation.

Problem Management & Root Cause Analysis:

• Manage the full lifecycle of problem records from creation to closure.
• Lead and coordinate root cause investigations for serious and recurring issues.
• Initiate and track problem tasks (PTasks) to address identified root causes or corrective actions.
• Conduct regular reviews of open problem records and associated tasks to ensure timely resolution and accountability.

Qualifications:

• Experience in incident and/or problem management within an ITIL-aligned environment.
• Strong communication and coordination skills, especially in high-pressure situations.
• Proficiency with IT service management tools (e.g., ServiceNow, Jira, StatusCast).
• Highly organized with excellent analytical and follow-up skills.
• Ability to collaborate effectively across technical and business teams.

Preferred Qualifications:

• ITIL Foundation Certification or higher.
• Experience in enterprise IT operations or service delivery.
• Background in client-facing or cross-functional coordination roles

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Job Summary:

• The Incident and Problem Manager serves as the primary point of contact for all critical incidents and problem records.
• This role is responsible for coordinating cross-functional teams during high-impact events, ensuring clear communication with stakeholders, and driving root cause analysis to prevent recurrence.
• The role is essential to maintaining service reliability and supporting continuous improvement through structured incident and problem management practices.

Key Responsibilities:

Critical Incident Management:

• Act as the central point of contact for all critical incidents.
• Coordinate with technical and business teams during investigation and recovery efforts.
• Provide regular updates to stakeholders, including internal leadership and case owners.
• Maintain real-time communications through status platforms during ongoing outages.
• Ensure closure of all incidents following resolution and end-user confirmation.

Problem Management & Root Cause Analysis:

• Manage the full lifecycle of problem records from creation to closure.
• Lead and coordinate root cause investigations for serious and recurring issues.
• Initiate and track problem tasks (PTasks) to address identified root causes or corrective actions.
• Conduct regular reviews of open problem records and associated tasks to ensure timely resolution and accountability.

Qualifications:

• Experience in incident and/or problem management within an ITIL-aligned environment.
• Strong communication and coordination skills, especially in high-pressure situations.
• Proficiency with IT service management tools (e.g., ServiceNow, Jira, StatusCast).
• Highly organized with excellent analytical and follow-up skills.
• Ability to collaborate effectively across technical and business teams.

Preferred Qualifications:

• ITIL Foundation Certification or higher.
• Experience in enterprise IT operations or service delivery.
• Background in client-facing or cross-functional coordination roles.

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Position Overview

• The role focuses on ensuring compliance with insurance requirements for multifamily properties by verifying resident insurance policies, maintaining accurate records, and conducting outreach for non-compliant residents.

Job Specifications

• Coordinate with MRI insurance provider and clients to track and verify resident insurance policies.
• Enter, validate, and maintain resident policy information.
• Track and manage all interested party notifications.
• Communicate with non-compliant residents and property managers.
• Advise on forced insurance policies.
• Answer emails, resolve inquiries, and provide top-tier customer service.
• Collaborate with the Client Experience Specialist to resolve discrepancies.
• Assist in special research projects as needed.

Skills & Requirements

• Previous experience in a support role.
• Strong verbal and written communication skills.
• Technically savvy with MS Excel proficiency, including queries.
• Strong analytical skills and attention to detail.
• Flexibility to adapt to daily process changes.
• Experience in insurance operations (advantageous but not required)
• Detail-oriented, organized, and comfortable working in a fast-paced, tech-driven environment.
• Proficient in handling data and able to adapt quickly to evolving processes and systems.

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POSITION OVERVIEW:

• The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization.

The role is part of our Operations team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management
• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.
• Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.
• This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all PS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between PS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time.
• Meets expected timelines consistently
• Strategic, tactical, and detailed oriented.
• Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
• Great organisational and record keeping skills.
• The development and upkeep of processes and procedures are crucial to the success of the team
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
• Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
• Prior experience in Professional Services or IT consulting is a plus
• Knowledge of Salesforce.com a plus

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Overview:

• As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools.
• In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.

RESPONSIBILITIES:

• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of vMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

REQUIREMENTS:

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem-solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects.
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Ability to be available for possible afterhours and standby if required
• Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus

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Position Overview:

• MRI Software is currently looking for a dynamic Problem and Incident Management Specialist to join our EMEA Client Support team and manage the lifecycle of all unplanned interruptions in our software and MRI hosted environment.
• We are looking for an individual that is eager to get experience within a corporate software company, working on a range of MRI Software solutions.
• You will assist clients and our support agents with serious and critical incident management in the MRI hosted environment as well as the product itself, working with client contractual SLA’s as well as MRI internal SLA’s.
• MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical know-how and creativity to meet their needs and deliver a consistent, professional experience.

Job Overview:

• Drive Incident management activities during critical outages along with stakeholder communication during outages
• Perform root cause analysis (RCA) and lessons learnt, and prepare RCA reports for critical incidents
• Ensure that actions identified in the RCA and lessons learnt are followed up
• Analyse data for trends in Incident and Problems and drive towards reduction in recurring issues
• Prepare monthly management reports for both internal purposes and for client facing as required
• Strive towards making Incident and Problem Management process robust and efficient

Requirements:

• At least 2 years’ experience of working in incident/problem management
• Strong knowledge of ITIL principle, preferably with ITIL v3/v4 Foundation certification
• Excellent communication skills and customer service ethos
• Ability to work in a fast paced environment
• Strong collaboration skills with experience in working with application development and infrastructure support teams
• Basic understanding of industry standard technologies and infrastructure such as Networking, SaaS, Databases and Virtual Infrastructure
• Strong organization and time management skills
• We’re obsessed with making this the best job you’ve ever had! 
• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience.
• Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!