Active Jobs at Santam Insurance

What will you do?

• The Santam People Experience team is recruiting for a Talent Acquisition & Employer Branding Specialist to join the team.
• This role supports a broader People Experience portfolio, ensuring hiring practices are future-fit, inclusive, data-driven, and aligned to business, transformation, and DEI&B objectives.
• Location: Johannesburg or Cape Town

WHAT WILL YOU DO?

• The Talent Acquisition & Employer Branding Specialist is responsible for delivering end-to-end recruitment solutions with a strong focus on proactive search, headhunting, and critical-skill hiring within the insurance and financial services environment.
• The role also plays a key part in strengthening the organisation’s employer brand by shaping how the organisation attracts, engages, and experiences talent across the candidate lifecycle.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Talent Acquisition & Search

• Deliver end-to-end recruitment across volume, professional, specialist, and leadership roles, with a strong emphasis on search, market mapping, and headhunting.
• Proactively source passive talent using LinkedIn Recruiter, networking, referrals, and targeted search strategies.
• Build and maintain robust talent pipelines for critical and scarce skills, particularly within insurance and financial services.
• Partner closely with hiring managers to understand role requirements, business context, and capability needs.
• Conduct structured interviews and support assessment processes to ensure quality, fair, and defensible hiring decisions.
• Manage recruitment governance, compliance, and documentation in line with internal policy and employment legislation.

Employer Branding & Candidate Experience

• Support the development and execution of the employer branding strategy aligned to the Employee Value Proposition (EVP).
• Ensure a consistent, engaging, and inclusive candidate experience from attraction to onboarding.
• Collaborate with Marketing, Communications, and HR to create and curate employer brand content (LinkedIn, campaigns, events, early talent initiatives).
• Represent the organisation at career fairs, industry events, and targeted talent engagement initiatives.

Stakeholder & Hiring Manager Enablement

• Act as a trusted advisor to hiring managers on recruitment strategy, market insights, and hiring trends.
• Provide guidance on inclusive hiring practices, bias awareness, and disability-inclusive recruitment.
• Deliver regular recruitment insights and updates to stakeholders.

Transformation, DEI&B and Disability Inclusion

• Actively support Employment Equity, DEI&B, and disability inclusion objectives across recruitment practices.
• Partner with internal and external stakeholders to enable accessible, inclusive, and equitable hiring processes.
• Track and report on transformation and diversity hiring metrics.

Reporting & Continuous Improvement

• Maintain accurate recruitment data and reporting (time-to-fill, quality of hire, source effectiveness, diversity metrics).
• Identify opportunities to improve recruitment processes, tools, and candidate engagement.
• Stay informed of industry trends, future of work developments, and best practices in talent acquisition.

Qualifications & Experience

QUALIFICATIONS AND EXPERIENCE

• Undergraduate degree is essential
• Minimum 2 years in a recruitment agency or search firm environment
• 4–7 years’ experience in Talent Acquisition or Recruitment, preferably within insurance or financial services
• Demonstrated experience in headhunting and search-led recruitment
• Experience partnering with senior and specialist hiring managers
• Exposure to employer branding initiatives and EVP activation

KEY SKILLS AND COMPETENCIES

• Strong capability in search, headhunting, and proactive sourcing
• Solid understanding of the insurance / financial services talent market
• Stakeholder management and consultative partnering skills
• Employer branding and candidate experience mindset
• Strong interviewing, assessment, and decision-making skills
• High attention to detail, governance, and process discipline
• Data-driven with the ability to translate insights into action
• Passion for inclusion, transformation, and people experience

PERSONAL ATTRIBUTES 

• Proactive, resilient, and solutions-oriented
• Credible, confident, and able to influence at multiple levels
• Curious, adaptable, and future-focused
• Values-driven with a strong commitment to fairness and inclusion

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JOB DESCRIPTION

• We are seeking a highly motivated Team Manager to lead and oversee our flexible shift and/or night shift staff within the Claims Contact Centre.
• The successful candidate will be responsible for managing a team of claims staff, ensuring efficient claims processing, maintaining high-quality customer service, and driving performance targets to achieve departmental goals.

KEY RESPONSIBILITIES

• Lead and supervise a team of claims staff, providing guidance, coaching, and performance management to ensure high-quality customer service and efficient claims processing.
• Monitor and analyze team performance metrics, including productivity, quality assurance, and customer satisfaction, and take corrective actions as necessary.
• Ensure compliance with industry regulations, company policies, and best practices in claims handling and customer service.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance team members' skills and knowledge.
• Foster a positive and inclusive work environment, promoting teamwork, motivation, and employee engagement.
• Handle escalated customer inquiries or complaints and resolve them in a timely and satisfactory manner.
• Prepare reports and provide regular updates to senior management on team performance, key challenges, and improvement initiatives.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12 qualification
• Degree or National Diploma (NQF 6), with completed or ongoing Insurance-related programmes (NQF 5)
• Sound knowledge of the key outputs and performance measures of an SOS Contact Centre
• Minimum of 2–3 years’ call centre experience
• 3–5 years’ experience within the insurance industry
• At least 2 years’ experience or demonstrable exposure in a leadership / 2IC role

KEY RESPONSIBILITIES

• Leadership: Ability to lead and inspire a team, set clear goals, provide guidance, and manage performance effectively.
• Communication: Strong verbal and written communication skills to interact with team members, senior management, clients, and external stakeholders.
• Customer Service: Excellent customer service skills to ensure high levels of customer satisfaction and handle escalated inquiries or complaints.
• Claims Processing Knowledge: In-depth understanding of motor claims processes, regulations, and industry best practices.
• Problem Solving: Strong analytical and problem-solving abilities to identify and resolve complex claims issues and improve operational efficiency.
• Coaching and Mentoring: Ability to provide constructive feedback, coach, and develop team members to enhance their skills and performance.
• Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient claims processing.
• Adaptability: Flexibility to adapt to changing priorities, handle multiple tasks simultaneously, and work in a fast-paced environment.
• Conflict Resolution: Proficiency in managing conflicts and resolving disputes in a professional and fair manner.
• Data Analysis: Ability to analyze performance metrics and use data-driven insights to identify areas for improvement and drive performance.
• Collaboration: Strong teamwork and collaboration skills to work effectively with cross-functional teams and departments.
• Technical Skills: Proficiency in using relevant software systems and tools for claims processing, reporting, and team management.

COMPETENCIES

• Leadership: Ability to inspire and motivate a team, provide clear direction, delegate responsibilities, and make informed decisions.
• Communication: Effective verbal and written communication skills to convey information clearly, actively listen to team members, and foster open dialogue.
• Relationship Building: Skill in building strong relationships with team members, colleagues, clients, and external stakeholders to promote collaboration and achieve shared goals.
• Customer Focus: Commitment to understanding and meeting customer needs, ensuring high-quality service delivery, and maintaining customer satisfaction.
• Problem Solving and Decision-Making: Ability to analyze complex problems, evaluate options, make sound decisions, and implement effective solutions.
• Adaptability: Capacity to adapt to changing circumstances, navigate ambiguity, and embrace new technologies, processes, and challenges.
• Team Development: Skill in developing and empowering team members through coaching, mentoring, and fostering a supportive and inclusive work environment.
• Results Orientation: Focus on achieving targets and goals, driving performance improvements, and continuously seeking opportunities for enhancement.
• Conflict Resolution: Ability to manage and resolve conflicts constructively, promote positive working relationships, and maintain a harmonious team environment.
• Emotional Intelligence: Aptitude for understanding and managing one's emotions, as well as effectively recognizing and responding to the emotions of others.