Job Opportunities at Momentum

Requirements

• Qualification in Graphic Design
• 5-7 years’ experience in Art direction/Graphic Design and other facets of design e.g. typography, illustration, art, digital design etc.
• Experience in leading design projects and coaching junior designers
• Comfortable with using the latest design and creative software
• Proof checking experience or the ability thereof must be high
• Business skills and or studies are highly advantageous

Duties & Responsibilities

Amazing Stakeholder Service & Management

• Understand your stakeholder’s environment to create a culture that assists you to land proactive ideas of relevance and enabling outcomes in meaningful ways for a variety of stakeholders.
• Seek clarity with positive and appreciative enquiry methods, to ascertain stakeholder expectations in relation to the creative brief received.
• Collaborate with all members of the Momentum Brand team to contribute to effective communication across the campaign value chain.
• Deliver on team agreements made with internal and external stakeholders to drive reliability & consistency required of the team.
• Make recommendations to improve stakeholder service within the Creative studio (Your voice matters).
• Develop and maintain productive and collaborative working relationships with agency partners, peers, and stakeholders.
• Provide your expertise and advice to stakeholders pre, during and post a campaign (Reflection or After-action reviews [AARs] are critical to up our game, and assist with your own personal development).

Well Considered Research, Insights & Best Practice

• Identify best practices through research and development and case studies to ensure that creative concepts and brand positioning stays top of mind (data rich team debates and engagements are insightful and grow everyone).
• Ensure understanding and implementation (where relevant) of the latest design trends and thinking (Be keen to push the boundaries of your ideas while being inspired by these trends).
• Continuously develop your own expertise in terms of your own professional and industry knowledge (You need a 3–5-year plan, and we get that).
• Identify risks and opportunities to enhance cost effectiveness and increase operational efficiency within the Creative Studio (You direct more than art, you are more than a designer, you’re a critical thinker too).

The Gift Of a Brief & Idea Conceptualisation

• Use your gift to produce and craft magical and implementable concepts in response to mandated creative briefs.
• Conceptualise proactive briefs by using existing/new templates and formats, and develop relevant material for proactive briefs (We love a well – structured preamble, a mood board, and a few applications to get the gist of the idea).
• With the support of the Creative Manager, provide input into the conceptualisation and design of the creative brief and campaign messaging framework, for mandated and/or creative briefs.
• When ideating in the proactive space, remember that you are in the idea of selling your ideas internally, so make sure that this is a skill that’s sharpened through years of experience, to make these opportunities meaningful for your career. Sell and fail if you must but sell again.

World Class Visual Communications & Structured Guiding Framework

• Develop all brand marketing campaign visual elements either individually, together with the studio team members, or in association with partner agencies.
• Work within the Momentum Brand Corporate Identity (CI) and maintain the required brand elements while producing innovative, powerful, and effective designs.
• Get a firm understanding of all supporting identities and toolkits such as the digital toolkit and social media play book, to ensure a seamless transition of ideas onto our digital, social and employee marketing platforms.
• Create intelligent, beautifully packaged, clean, and contemporary designs that:
• Ensures that all photography, videos, gifs, boomerangs, images, and texts are manipulated where necessary and are always within the correct format for the chosen communication medium.
• Check layout, images, and logo usage in relation to the brief (if you have speed on your side and you have an eye for alignment and proportions, it will go a long way to create space for you to ideate on more proactive work).
• Set information correctly for reproduction and printing (rarely but when applicable).
• Design work for mobile and other screen media and ensure that work is correct for the medium (e.g., Tik Tok is not an extension of Instagram).
• Develop layouts for quick approvals for mediums like WhatsApp groups etc.
• Proof checked copy will be provided, but use your expert attention to detail, once your layout is complete, to minimise reverts within the Creative Studio.
• Convert documents to the relevant format, using best practise version control methods, and upload all final version in the central brand repository upon completion.

Superb Design Delivery

• Manage the creative and design aspect of projects in a way that will support the optimal and overall delivery of the campaign. Superb design delivery is key here.
• With the support of the Creative Manager, assist and guide the design team for campaign creative design and delivery.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas in the Creative Studio.

Awesome Team Culture

• Participate and contribute to a culture which fosters rewarding relationships, builds teams and the culture of teamwork, encourages candour but not brutal honesty, facilitates a positive environment of active listening and magical feedback amongst colleagues, encourages vulnerability to create psychological safety to progress the team through its highs and lows, and dramatise a culture of excellence - so that we always provide exceptional design delivery for the brand.
• Positively influence and participate in culture work, team building, and change initiatives as and when required.
• Take ownership for appreciating and driving your mental wellness, personal and career development.
• Brainstorm and plan for your training needs in advance but take time to also discuss the systems and resources required to deliver powerful ideas and designs for the Momentum Brand.
• Be open to one-on-one feedback sessions, because we believe that where our people grow, we go.

Competencies

• Business Acumen
• Stakeholder Commitment
• Drive for Results
• Collaboration
• Impact and Influence
• Self-Awareness and Insight

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Role Purpose

To oversee and take accountability for all Membership & Underwriting functions and as a result ensure that organization continues to provide leading administrative services efficiently and effectively, with a high focus on rolling out innovative products and services, to the Scheme and its members. To set the direction for an operational unit and develop and take accountability for a business plan which is aligned with the business strategy.

Requirements

• Matric or equivalent qualification essential.
• Degree essential ideally in the areas of Business administration.
• A post-graduate degree or MBA will be advantageous
• A minimum of five years of progressively responsible managerial experience in a designated facility, business entity, or area.
• A minimum of five years of senior management level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare.
• Experience managing a budget. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies.
• Proven track record of driving successful performance outcomes and accomplishing organizational goals.
• Experience anticipating and responding to the needs of internal and external customers.
• A very strong Finance and Operational management background.
• Must have managed large-scale divisions and have strong people management skills.
• Comfortable engaging at the Executive level.
• Potential qualifications that would be valuable due to strong control requirements and finance awareness.

Duties & Responsibilities

• In collaboration with the Operations Executive and Business Unit EXCO, ensure that both the client’s and the organization’s strategic objectives and contractual obligations are met.
• Oversee and provide strategic management, leadership, and guidance to the Membership & Underwriting Department.
• Ensure that all service level agreements are always met and enhanced to ensure that MMH remains a market leader and well positioned to retain the client contracts.
• Provide effective input in the strategy for the Business Unit and specifically (but not limited to) where it relates to operational performance. Also, ensure that cost savings and revenue generation mechanisms are established and implemented in line with the client's strategic objectives.
• Provide insightful operational input in client engagements (through the office of the Executive: CRM) and ensure that any interactions/submissions are managed professionally and in a manner that demonstrates the MMH values.
• Take responsibility for the ongoing management of operations in a growing and dynamic environment.
• Provide ongoing proactive and strategic input to our client on service-related trends through insightful analysis and interpretation.
• Communicate key information to the stakeholders of these service areas with respect to industry requirements/changes and the competitive environment.
• Negotiating with other stakeholders in achieving our internal objectives.
• Actively participate in Business Unit EXCO meetings.
• Liaison with relevant Senior Managers on major findings impacting on service delivery that require immediate intervention.
• Provide support to the Executive: Operations to effect performance enhancements in a timely manner across all business processes, irrespective of department. This will include the formulation of strategies and guidelines to improve the overall business environment.
• Review and propose enhancements to the current business processes currently in existence within the Business Unit.
• In collaboration with the Executive: Operations recommend new business processes to create accelerated efficiencies (both process and qualitative) within the Business Unit.
• Support the Executive: Operations in the planning and development of the new systems and business processes relevant to the Customer Services, Membership, Claims, and Business Support departments.
• Manage relationships of internal and external stakeholders relevant to Membership & Underwriting Department matters.
• Share within the Membership & Underwriting Department and the broader business, thoughts and suggestions on potential performance and quality improvements related or unrelated to the portfolio responsible for.
• Participate in matters affecting the broader business and provide input as and when required.
• Participate in industry and other professional networks/forums to ensure awareness of industry standards trends and best practices in order to strengthen organizational and technical knowledge.
• Demonstrate leadership, organizational development, and management skills.
• Lead by example in living the values of the organization and aligning to the values of the client.
• Create awareness of the Business Unit's strategic objectives and their alignment to MMH strategic objectives.
• Ensure consistent compliance with company policies and procedures, corporate governance, and relevant legislative requirements.
• Provide guidance, coaching, and mentoring to employees reporting to this portfolio.
• Comply and champion the Ethics code within MMH, including encouraging Ethics interventions for employees in your unit.
• Through Ethics awareness strategies, provide awareness in your team on Ethics and the broader vision and strategy for transformation.
• Determine appropriate staffing levels within the department, taking cognizance of the constant growth.
• Monitor on an ongoing basis the training and development needs of employees within this portfolio.
• Ensure that succession planning is achieved, and that employees in this portfolio are developed to achieve their objectives and goals.
• Provide clear related succession plans for all key positions reporting directly to this portfolio.
• Manage the performance of staff within the expected levels of their job descriptions and/ or Performance Objectives.
• Conduct staff performance appraisals to ensure that all objectives are met, including the creation and implementation of Personal Development Plans.
• Recognize and reward value-added performance in line with MMH ‘s Reward and Recognition standards.
• Ensure that the department achieves its transformation targets and objectives as provided by Human Resources and included in the Business Unit strategic plan.
• Participate in the recruitment of staff in accordance with MMH's Employment Equity Targets.
• Enforce MMH Employment Equity principles and ensure that they are achieved by all respective departments within this portfolio.
• Provide transformation interventions on areas that require immediate attention in order to create harmonization and thereby accelerate performance.
• Provide transformation interventions on areas that require immediate attention in order to create harmonization and thereby accelerate performance., including the creation and implementation of Personal Development Plans.
• Recognize and reward value-added performance in line with MMH's Rewards and Recognition standards.
• Ensure that the department achieves its transformation targets and objectives as provided by Human Resources and included in the Business Unit strategic plan.
• Participate in the recruitment of staff in accordance with MMH's Employment Equity Targets.
• Enforce MMH Employment Equity principles and ensure that they are achieved by all respective departments within this portfolio.
• Provide transformation interventions on areas that require immediate attention in order to create harmonization and thereby accelerate performance.
• Ensure Membership & Underwriting Department budget is managed effectively and efficiently.
• Explore further cost savings mechanisms in all operations activities.

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent

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Responsibilities and work outputs:

Internal Processes

• Design, implement, support and drive the marketing and branding strategy, based on knowledge of established objectives for the business
• Develop marketing programs for sales growth and revenue enhancement
• Engage, monitor, influence and work closely with the full marketing value chain to deliver high quality marketing initiatives
• Drive the development of integrated marketing strategies and campaigns that maximizes the effectiveness of the sales force and business development activities
• Evaluate and monitor competitive products, services and marketing activities and channel these insights into the optimization of marketing initiatives
• Provide input into all supporting media strategies, to maximize the impact of the intended campaign (for the targeted segment market applicable)
• Conceptualize and execute marketing creative
• Work with the creative team in conceptualizing how and when to use marketing materials and capture target audience and brainstorming and working with internal resources to execute new marketing ideas
• Give input to the advertising and digital standards and guidelines for the function, that drives consistency in brand messaging
• Partner and interact with vendors to supply materials supporting marketing concepts
• Collaborate with product development, sales & service, technical marketing, technology, marketing and creative teams to drive the strategy and development of the appropriate marketing and communication solution
• Effectively deliver marketing messaging to target audiences in all marketing channels, including mobile, video, social media, PR etc.
• Drive the development and measurement of marketing metrics that enable effective decision making around revenue growth, market share, marketing intelligence and profitability
• Drive the implementation of communication strategies within the business
• Establish mechanisms to build relationships with existing and prospective clients, intermediaries, shareholders, industry bodies and the community
• Report performance of marketing campaigns, gain insight and assess against goals
• Partner and interact with vendors to supply materials supporting marketing concept

Client

• Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums
• Define fair and innovative client service practices which build rewarding relationships and allows team to provide exceptional client service
• Contribute to the design of client journeys that result in a superior client experience
• Engage with key internal and external stakeholders to identify changing client needs and align service offering with client needs
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

People

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team

Finance

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans
• Identify opportunities to enhance cost effectiveness and increase operational efficiency

Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies required

• Developing Strategies
• Providing Insights
• Articulating Information
• Generating Ideas
• Directing People
• Examining Information
• Meeting Timescales
• Convincing People
• Building relationship cross-functionally

Qualifications

• Bachelor’s Degree in Marketing or equivalent qualification

Experience

• 5 to 10 years’ experience in Marketing /Communications
• Marketing experience in Financial Services an advantage
• Management and Insurance experience critical
• Excellent verbal and written communication skills
• Strong project management, multitasking, and decision-making skills
• Self-Motivated
• Tenacious problem solver and taskmaster

Additional Requirements:

• Enthusiastic and passionate about the job and the company
• Energetic and a quick worker
• Strong sense of Integrity and honesty
• Ability to respect confidentiality
• Deadline and results oriented
• Organised, self-disciplined and self-motivated