The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Duties and Responsibilities:
User Education
- Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
- Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.
Information Specialist Support
- Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
- "Supports the Information Specialist in training the Information Centre Student Assistants.
Information Centre Administration
- Assists students and lecturers with research by searching for relevant articles and research material.
- Provides guidance to students on academic writing.
- Requests lecturing material from Publishers and sources additional material for Academic staff.
- Monitors the performance of all functions of Information Centre automated Information Centre systems.
- Updates new books on the Sirsi Dynix to ensure accurate record keeping.
- Compiles journal content pages relevant to specific schools including newspaper articles.
- Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
- Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.
Provision of Information Services
- Facilitates academic support and training sessions on our digital learning platform.
- Supports academic staff with research and sourcing academic material.
- Conducts class visits and live interactive training sessions for students and lecturers.
- Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.
Information Centre Resources Marketing
- Designs interactive posters to market Information Centre resources on campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager.
- Promotes Information Centre resources on various platforms using creative digital tools.
- Markets teaching and learning resources to lecturers.
- Presents information about teaching and learning resources and information services during information sessions.
Competencies required:
- Interpersonal and communications skills
- Problem solving skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Attention to detail
- Time management skills
- Digital literacy skills
- Working knowledge of MS Word, Excel, and PowerPoint
- Understanding of library related technology (e.g. Law online databases, Sirsi Dynix, Emerald, Ebscohost, Sabinet. etc)
- Commitment to excellent customer service
Minimum Qualification Requirements:
- Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science. Must have professional registration with LIASA.
Minimum Experience Requirements:
- Minimum of 1 year of experience as an assistant librarian in a small to medium sized facility within an education environment and experience in academic compliance, functions / activities experience within a Higher Education environment
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Duties and Responsibilities:
Desktop Support
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
- Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified
Information Technology Administrative Functions
- Liaises with service provides on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation
Competencies required:
- Good interpersonal skills
- Good literacy and systems administration
- Time management and organisational skills
- Initiative and problem-solving prowess
- Strong communication skills
- Ability to cope in a pressured environment
Minimum Education Requirements:
- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
Minimum Work Experience Requirements:
- Minimum of 3 years experience in ICT
Special requirements:
- Driver's license (where public transport does not permit) and must be willing and to work the required ICT shift structure working hours.
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Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Competencies required:
- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.
Minimum Experience Required:
- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.
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Duties and Responsibilities
Painting
- Applies various paint finishes to buildings, rooms, or other structures, including primers or sealers.
- Prepares, cleans, and tapes all jobsites.
- Removes old paint coating, if necessary.
- Cleans up worksite debris.
Plumbing
- Do maintenance and repairs to water leaks on bathrooms, toilets, kitchens, and laundries all around the campus including the student residences.
- Performs plumbing checks and repairs, including but not limited to unclogs sinks and toilets, repairs of taps, minor leaks, etc. as necessary.
Electrical
- Performs basic electrical checks and repairs, including but not limited to replacement of bulbs, ballasts, or lighting fixtures etc. as necessary.
- Basic repairs to light fittings, plug points, light switches, extension cords, multiplugs and replacing of light bulbs on campus and at the student residences of lights bulbs, plug points and light switches.
Carpentry
- Performs carpentry checks and repairs, including but not limited to repair -of office or residence room doors, cupboard doors, locks, etc. as necessary.
Venue Preparing
- Setting up and take down of chairs and tables as required by depts and schools for various classes and events.
Office/Furniture Moves
- Moving/transporting office furniture, equipment and supplies in /around building(s) and grounds in the course of executing their duties.
- Assists in the relocation of or removal of furniture/equipment/files and boxes as directed.
- Assists in the performance of routine tasks such as removing and replacing of pin boards, white boards, frames, and posters.
Health and Safety
- Ensure that all health & safety standards are adhered to and checks are conducted on all related equipment and signage
- Ensure that all tasks are actioned within the parameters of the OHS Act
- Advise Facilities Coordinator of any compliance concerns to be attended to
- Maintain all inspection records.
Stock Control
- Advise Facilities Coordinator of any stock requirements to finalise any task/s to be actioned.
- Perform stock takes as per schedule and maintain records accordingly.
Administration
- Data capturing of all facilities and maintenance activities on the inhouse system.
- Capturing and controlling of equipment and stock and recording these for reporting purposes.
- Compiling of facilities and maintenance reports.
- Supervising junior staff when the need arises and providing support to external facilities contractors when the need arises.
General
- Conducts routine inspection of office buildings/facilities/residences as well as immediate surroundings and prepares a report on any areas of concern for the information of the Facilities Coordinator or any other superior.
- Assists in the preparation of a current list of furniture/ equipment for repair. Maintains a log of all tools/equipment/parts and materials and ensures sign off by superior in accordance with the IIE MSA procedures.
- Prepares tasks/job cards of all work and activities conducted in accordance with the II EMSA procedures.
- Ensures proper housekeeping to ensure that all work areas are kept clean and safe in keeping with OHS requirements.
- Secures all materials, equipment, and tools in designated areas. Performs any other duties related to the job function as may be assigned.
Minimum Qualification Required:
- Matric is essential Plus an Electrical trade certificate.
Minimum Work Experience Required:
- Relevant Electrical and Plumbing experience
Special Requirement:
- Must be willing and able to work flexible working hours.
go to method of application »
Duties and Responsibilities
Painting
- Applies various paint finishes to buildings, rooms, or other structures, including primers or sealers.
- Prepares, cleans, and tapes all jobsites.
- Removes old paint coating, if necessary.
- Cleans up worksite debris.
Plumbing
- Do maintenance and repairs to water leaks on bathrooms, toilets, kitchens, and laundries all around the campus including the student residences.
- Performs plumbing checks and repairs, including but not limited to unclogs sinks and toilets, repairs of taps, minor leaks, etc. as necessary.
Electrical
- Performs basic electrical checks and repairs, including but not limited to replacement of bulbs, ballasts, or lighting fixtures etc. as necessary.
- Basic repairs to light fittings, plug points, light switches, extension cords, multiplugs and replacing of light bulbs on campus and at the student residences of lights bulbs, plug points and light switches.
Carpentry
- Performs carpentry checks and repairs, including but not limited to repair -of office or residence room doors, cupboard doors, locks, etc. as necessary.
Venue Preparing
- Setting up and take down of chairs and tables as required by depts and schools for various classes and events.
- Office/Furniture Moves
- Moving/transporting office furniture, equipment and supplies in /around building(s) and grounds in the course of executing their duties.
- Assists in the relocation of or removal of furniture/equipment/files and boxes as directed.
- Assists in the performance of routine tasks such as removing and replacing of pin boards, white boards, frames, and posters.
Health and Safety
- Ensure that all health & safety standards are adhered to and checks are conducted on all related equipment and signage
- Ensure that all tasks are actioned within the parameters of the OHS Act
- Advise Facilities Coordinator of any compliance concerns to be attended to
- Maintain all inspection records.
Stock Control
- Advise Facilities Coordinator of any stock requirements to finalise any task/s to be actioned.
- Perform stock takes as per schedule and maintain records accordingly.
Administration
- Data capturing of all facilities and maintenance activities on the inhouse system.
- Capturing and controlling of equipment and stock and recording these for reporting purposes.
- Compiling of facilities and maintenance reports.
- Supervising junior staff when the need arises and providing support to external facilities contractors when the need arises.
General
- Conducts routine inspection of office buildings/facilities/residences as well as immediate surroundings and prepares a report on any areas of concern for the information of the Facilities Coordinator or any other superior.
- Assists in the preparation of a current list of furniture/ equipment for repair. Maintains a log of all tools/equipment/parts and materials and ensures sign off by superior in accordance with the IIE MSA procedures.
- Prepares tasks/job cards of all work and activities conducted in accordance with the II EMSA procedures.
- Ensures proper housekeeping to ensure that all work areas are kept clean and safe in keeping with OHS requirements.
- Secures all materials, equipment, and tools in designated areas. Performs any other duties related to the job function as may be assigned.
Minimum Qualification Required:
- Matric is essential. Plus a Plumbing trade certificate.
Minimum Work Experience Required:
- Relevant Plumbing and Electrical experience
Special Requirement:
- Must be willing and able to work flexible working hours.
go to method of application »
Duties and Responsibilities
Facilities Handyman
- Take control of handyman work schedules, attendance and report any absentees to Facilities Coordinator.
- Conducting routine inspections of site and equipment. Detect and report the need for major maintenance repairs. Heavy items should only be moved with assistance and must be stored safely and securely in their original place.
- Regularly checks to performing preventative maintenance and identify issues with maintenance, mechanical failure, or breakdowns.
- Respond and attend to queries logged on the ticketing system in a timely and professional manner.
- Conduct performance assessments of company appliances, such as refrigerators, microwaves, stoves, ovens.
- Provide Facilities Coordinator with support and on maintain the site and equipment.
- Overseeing contractors when professional repairs are necessary.
- Prioritises health and safety in all job aspects.
Maintenance Stock Control and Orders
- Maintain a schedule stock count of equipment and issuing to handyman.
- Control the issuing and usage of tools – conduct regular toolbox inspections.Report losses, misuse, or stolen equipment immediately to Facilities Coordinator for further investigations.
- Advise Facilities Coordinator of any stock requirements to finalise any task/s to be actioned.
- Perform stock takes as per schedule and maintain records accordingly.
Health and Safety
- Ensure that all health & safety standards are adhered to, and checks are conducted on all related equipment and signage.
- Ensure that all tasks are actioned within the parameters of the OHS Act
- Advise Facilities Coordinator of any compliance concerns to be attended to
- Maintain all inspection records where required.
- Provide Facilities Supervisor with support and health and safety and HESIO tasks.
- Monthly, weekly, and quarterly OHS responsibilities and services of equipment.
Events and Venue Preparing/Set-ups
- Assist in the setting up of events as and when required. This may involve moving large and heavy furniture items. Specific care needs to be taken in this regard. Heavy items should only be moved with assistance and all items must be returned and stored safely and securely in their original place. Utilize internal suppliers to achieve deadlines.
Office/Furniture moves
- Assists in the relocation of or removal of furniture / equipment / files and boxes as directed
- Assist in the performance of routine tasks such as removing and replacing of pin boards, wite boards, frames, and posters.
Administration
- Data capturing of all facilities and maintenance activities on the inhouse system.
- Capturing and controlling of equipment and stock and recording these for reporting purposes.
- Compiling of facilities and maintenance reports.
- Supervising junior staff when the need arises and providing support to external facilities contractors when the need arises.
General
- Conducts routine inspection of office buildings/facilities/residences as well as immediate surroundings and prepares a report on any areas of concern for the information of the Facilities Coordinator or any other superior.
- Assists in the preparation of a current list of furniture/ equipment for repair. Maintains a log of all tools/equipment/parts and materials and ensures sign off by superior in accordance with the IIE MSA procedures.
- Prepares tasks/job cards of all work and activities conducted in accordance with the II EMSA procedures.
- Ensures proper housekeeping to ensure that all work areas are kept clean and safe in keeping with OHS requirements.
- Secures all materials, equipment, and tools in designated areas. Performs any other duties related to the job function as may be assigned.
Minimum Qualification Required:
Minimum Work Experience Required:
- Relevant Plumbing and Electrical experience
Special Requirement:
- Must be willing and able to work flexible working hours.
Method of Application
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