Available Jobs at Digicert

Job summary 

• We are in the market for Customer Experience Specialist (Arabic or French Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Arabic or French (written and verbal) and professional working proficiency in English (essential)
• 1+ year's experience in a customer service or similar role 
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications
   

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Job summary

• As a Senior Frontend Engineer you will play a pivotal role in designing, developing, and maintaining the frontend of our web applications. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web applications that meet the evolving needs of our customers.

What you will do 

• Work closely with product managers, designers, and backend engineers to create user-friendly and visually appealing interfaces that enhance the overall user experience.
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmarks.
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices.
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture.
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues.
• Stay up-to-date on emerging technologies and industry trends to continuously improve software development processes and tools.
• Contribute to architectural decisions and help drive technical innovation within the team.

What you will have 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of professional experience in a software development role, specifically in developing web UI applications.
• Proficient in core JavaScript, TypeScript, jQuery, HTML5, and CSS3.
• Proficient in React, Vue, and their associated libraries and frameworks.
• Experience consuming web service APIs and developing Single-Page Applications using React and Vue.
• Skilled in Node.js, Node libraries and familiar with NPM, Webpack, and Rollup build tools.
• Proficiency in containerization with Docker and expertise in container orchestration utilizing Kubernetes
• Experience with software development methodologies, such as Agile
• Exceptional problem-solving skills and the ability to analyze and address complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Previous experience with cloud computing platforms (AWS, Azure, Google Cloud) is a plus.
• Strong knowledge of software engineering best practices in software design and front-end architecture.
• Experience building cloud native applications, services-based architecture, DevOps principles and continuous deployment.
• Application of secure coding practices and methodologies.
• A passion for unit testing and consistently delivering high-quality code.
   

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Job summary

• As a Senior Frontend Engineer you will play a pivotal role in designing, developing, and maintaining the frontend of our web applications. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web applications that meet the evolving needs of our customers.

What you will do 

• Work closely with product managers, designers, and backend engineers to create user-friendly and visually appealing interfaces that enhance the overall user experience.
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmarks.
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices.
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture.
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues.
• Stay up-to-date on emerging technologies and industry trends to continuously improve software development processes and tools.
• Contribute to architectural decisions and help drive technical innovation within the team.

What you will have 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of professional experience in a software development role, specifically in developing web UI applications.
• Proficient in core JavaScript, TypeScript, jQuery, HTML5, and CSS3.
• Proficient in React, Vue, and their associated libraries and frameworks.
• Experience consuming web service APIs and developing Single-Page Applications using React and Vue.
• Skilled in Node.js, Node libraries and familiar with NPM, Webpack, and Rollup build tools.
• Proficiency in containerization with Docker and expertise in container orchestration utilizing Kubernetes
• Experience with software development methodologies, such as Agile
• Exceptional problem-solving skills and the ability to analyze and address complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Previous experience with cloud computing platforms (AWS, Azure, Google Cloud) is a plus.
• Strong knowledge of software engineering best practices in software design and front-end architecture.
• Experience building cloud native applications, services-based architecture, DevOps principles and continuous deployment.
• Application of secure coding practices and methodologies.
• A passion for unit testing and consistently delivering high-quality code.
   

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Job summary

• As Associate Corporate Counsel (Commercial Contracts), you will report directly to another attorney on the customer contracts team and be responsible to structure, draft, and negotiate complicated technology, distribution, licensing, and other commercial agreements, and provide legal support to the Sales team. Some travel may be required.

What you will do 

• Draft and negotiate technology agreements, including software as a service (SaaS) agreements and software license agreements
• Work with partnership teams to negotiate and document partner/distribution relationships
• Negotiate ancillary agreements, such as NDAs, privacy agreements, and security agreements
• Review and revise various form agreements
• Ensure contractual compliance with industry standards and technical product requirements
• Support, build positive relationships with, and provide legal guidance to internal business teams
• Work collaboratively to identify and implement process improvements and support updates to internal playbooks and templates
• Manage and meet internal SLAs, and help juggle priorities in a fast-moving environment
• Own specific legal projects and develop subject matter expertise regarding legal issues faced by the customer contracts team and internal business partners

What you will have 

• Bachelor of Laws (LLB) or equivalent
• Admitted attorney (and in good standing) in South Africa
• 2+ years relevant post admission experience
• Experience with contract negotiation, interpretation, and administration
• Excellent business acumen, well-developed, pragmatic problem-solving abilities, and high emotional intelligence
• Strong work ethic, a “hands on” mentality, accountability, and the ability to work in a fast-paced, ever-evolving business environment while juggling and prioritizing multiple projects at the same time
• Ethical, adaptable, flexible, and comfortable with uncertainty and ambiguity
• Desire to take on greater responsibility as experience is gained and skills are further developed
• Keen diplomatic instincts and customer service mentality
• Ability to work independently, employ good judgment, act with integrity, take ownership, and seek advice when necessary
• This role may require some travel
   

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Job Summary

• Join our growing Revenue Operations team to help scale our internal systems operations team! In this role you will play a key role in helping build, optimize, and scale critical sales compensation processes and tools. This is a dynamic and exciting role with the ability to shape the direction of the department vision through your contributions. This will be a cross-functional role that provides an opportunity to collaborate across various business teams and functions including Sales Operations, FP&A, BI and Data Engineering teams developing strong relationships and streamlined collaboration.

What you will do

• Partner closely with Incentive Compensation, FP&A and BI teams to team to build and optimize Anaplan solutions to support business needs within sales compensation.
• Help strategize and design ICM processes for fiscal year sales plans in context of achievability of calculation and facilitation of compensation payouts.
• Support existing Anaplan models and continually improve, add new capabilities, and provide error resolution on current models.
• Collaborate with IT partners, other applications, and Business units to help streamline and monitor data flows and identify opportunities for automation and increased efficiencies.
• Enhance reporting capabilities to provide additional insights and analytics from data in existing models.
• Identify opportunities for business process improvements and establish effective and efficient processes on an ongoing basis.

What you will have

• Bachelor’s degree.
• 5+ years of experience in Sales Operations, Finance, or closely related function.
• 2+ year Experience with Anaplan Model Building and/or Level 2 or higher Certification highly preferred.
• Experience with Sales Compensation and Commissions process.
• Ability to quickly learn new technology and deliver meaningful results.
• Strong math skills & business acumen with the ability to solve complex problems using a logic-based approach.
• Expert level Excel experience.
• Excellent strategic thinking capabilities with ability to synthesize large amounts of information and logically structure deliverables.
• Experience with reporting visualization tools like Tableau, Power BI, Looker or Domo.
• Experience working with Sales Compensation solutions like Anaplan, Callidus, Xactly.
• Familiarity MS Access, Salesforce, SQL and other programming preferred.
   

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Job summary

• As Senior Java Engineer, you will be a key contributor to the design, development, and maintenance of our web services. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web services that meet the evolving needs of our customers.

What you will do 

• Collaborate with product managers, UX designers and architects to understand project requirements and technical specifications.
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmarks.
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices.
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture.
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues.
• Stay up-to-date on emerging technologies and industry trends to continuously improve software development processes and tools.
• Contribute to architectural decisions and help drive technical innovation within the team.

What you will have 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of professional experience in a software development role.
• Proficiency in Java and a strong grasp of software development principles.
• Expertise developing, consuming, and evolving RESTful web services
• Knowledge of both relational (MySQL, MariaDB) and NoSQL/non-relational (Cassandra) databases
• Proficiency in containerization with Docker and expertise in container orchestration utilizing Kubernetes
• Experience with software development methodologies, such as Agile
• Exceptional problem-solving skills and the ability to analyze and address complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Experience building cloud native applications, services-based architecture, DevOps principles and continuous deployment.
• Application of secure coding practices and methodologies.
• A passion for unit testing and consistently delivering high-quality code.