Available Jobs at MTN

Job Description

Mission/ Core purpose of the Job:  (Short description)

• To achieve sales targets by executing strategy in most effective manner
• Maintain relationships to grow and retain account base, delivering on set sales objectives with a view to increase revenue and market share  
• Deliver measurable financial results, through excellent customer service and relationships
• Form the link between the customer and Internal people and processes

Responsibilities

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management
• The provision of innovative solutions and service excellence to ensure effective retail services for the Channel in an ever changing Environment.
• Provide input into action plans and tactical strategies in order to sustain and grow revenues within the assigned account portfolio.
•  Implement the retail framework. Ensure alignment of all activities and communication of the strategy, objectives and requirements of MTN SA and alignment to the overall strategy for the Channel.
• Provide input towards long-term forecasts and predictions (2-3 years), analyzing trends and highlighting areas of the business that may be developed further
• Provide input into reviewing organisational activities that impact on retail channel, assisting in recommending corrective actions if necessary.
• To understand, anticipate and capitalise on changes in consumer behaviour
• Drive relationships with Internal and external stakeholders, in order to deliver bottom line results
• To achieve measurable results through the leverage of Key Account Management, customer interaction and relationships, internal people and processes.

Key Account Management

• Communicate set and allocated targets as agreed, sales and service matrix for the assigned national account portfolio, identifying and reporting on possible problems and variances appropriately.
• Increase revenue through effective account management and development, effective product mix and excellent customer service, amongst others
• Establish / grow value of accounts within assigned portfolios
• Provide input and direction to the development of sales and service matrix within the assigned national account portfolio.
• Provide input into the distribution footprint opportunities within portfolio
• Put effective methods and standards in place in order to provide a holistic Key account management interface with assigned national account portfolio.
• Improve customer service delivery
• Liaise with relevant areas of the business to ensure effective POS material management
• Identify, implement and give feedback on income generating opportunities, ensuring viable cost-benefit ratios.
• Track and optimise accounts performance in terms of cost and revenue contribution, reporting on performance as appropriate.
• Provide input into accurate forecasting on all product and service requirements and liaise with relevant areas of the business to ensure timeous execution
• Provide input into accurate and valid communication on new products and services & any enhancements to internal and external stakeholders within allocated portfolio
• Communicate retailer credit to all stakeholders internally and externally, ensuring that they remain within authorised credit limits and escalating anomalies appropriately.
• Provide input into ranging and forecasting of stock
• Provide input into stock (stock reconciliation, stock days & stock rotation), ensuring sell through of product and stock to minimise obsolescence.
• Build and maintain professional relationships with retailers, suppliers and internal stakeholders incl MTN Regions
• Provide input into an ongoing and thorough understanding of MTN Commercial Trading Terms & Agreement including Commission Annexure, and all amendments, as well as MTN standard operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Ensure that assigned retailers conform to regulatory requirements
• Collect correct and complete signature and ensure the correct filing of Agreements and appendages.
• Ensure compliance to commercial relationship obligations within assigned national account portfolio, recommending and implementing corrective action.  
• Increase brand presence continuously by growing MTN influence at store and customer level within the assigned portfolio
• Provide input into innovative promotional planning within assigned national account portfolio and assist with achievement of targets.
• Drive implementation of promotional plans in line with Marketing and Sales plans, objectives and requirements, including marketing and store promotions, liaising with relevant areas of the business for successful implementation when needed.

Perform market analysis through regular trade visits

• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders
• Mediate resolution of escalated queries within the assigned portfolio of accounts. 
• Ensure constant update of knowledge and growth and development of staff as applicable

Identify training needs and liaise with Marketing and Training to ensure that internal and external sales teams are trained and skilled to engage with customers and utilise sales tools effectively.

• Prepare for, provide input into and attend regular handset manufacturer meetings and Retailer meetings
• Maintain self-development and knowledge in all required areas as per PDP’s
• Demonstrate proficiency on all required systems and access of information pertaining to account management

Account sustainability

• Provide input into the viability, sustainability and financial performance of accounts in the assigned portfolio and providing recommendations and putting corrective action in place as appropriate.
• Assist retailers with strategic and business planning to ensure account viability and sustainability.
• Identify non-performance and non-achievement of target, using Key Account Plan and Business Plan as reference.
• Provide input into the optimisation of cost of sales for the accounts
• Assist retailers with identifying and meeting training needs
• Create reports on Retailer performance as required
• Ensure retailer base maintenance and growth

Cost Control

• Ensure spending remains within budget limits through actions considered
• Administrate, Record and track the budget and escalate variances

Reporting

• Prepare relevant information and data for reporting purposes during departmental meetings, and at partner meetings as required
• Identify and prepare relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated

Customer Satisfaction

• Ensure a proactive approach is adopted to prevent problems from arising in the future.
• Develop and maintain solid relationships with stakeholders, building relationships to ensure that all queries are responded to quickly and effectively.
• Educate stakeholders and internal customers on the role of retail channel and how they may contribute and add value.
• Ensure delivery on customer specific strategies via the Key Accounts team and Support Areas
• Identify trends / patterns pertaining to customer needs and filter this information through the correct channels.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Monitor and control customer-related system efficiencies, and escalate non functional systems
• Understand customer needs and develop and fine-tune systems accordingly, ensuring that effective PPP’s are in place and valid.
• Put contingency plans in place to prevent delivery and service delays and enhance the customer experience via the Key Accounts team and Support Areas

Quality Management

• Ensure legislative compliance
• Work consistently according to standards of accuracy, deadlines and formats

Supervisory / Leadership / Managerial Tasks: (where applicable) Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Train and develop staff to be able to use resources optimally and enhance performance 
• Encourage a customer centric approach
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Live the MTN Brand – change and influence employees behaviour

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this  would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Interacting with all stakeholders internally & externally

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Proactively support the MTN value proposition against competitors
• Creative problem solving of issues arising. 
• Identify and develop process and systems improvements 
• Apply market research in an optimal way to continually improve processes and procedures
• Implement cost-saving activities
• Suggest concrete ways to improve productivity and resource utilisation

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

• Insufficient focus on account viability and sustainability
• Ineffective product and marketing roadmaps and time to market
• Unavailable and/or uncompetitive priced products and services
• Business expectations vs. the delivery reality
• Evolution of technology
• Ineffective support / resistance from key stakeholders 
• Integrity of MTN operational data
• Budgetary constraints that impact on the short and long term plans that are being devised. 
• Speed to market
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate strategy resulting in poor service to customers or incorrect product mix
• Poor communication
• Ineffective strategic components

Collaboration:  Refers to formal and informal relationships

Responsibility towards:  who are they and what do they receive from the incumbent.

• Direct reports: None
• Matrix reports: None
• Line Manager:  Senior ManagerKey Account Manager 
• Key customers: As per allocated portfolio of accounts
• Key suppliers: CBU, Other areas within Supply ChainWarehouse, Customer Consumer Operations, Customer Experience, CFOFinance, Corporate Services, Demand PlanningDevice Management, IS, HR, Commercial legal, Trade Marketing, Regions
• Relations, etc.: Regional Operations, IS, CBU, other sales and service teams, CFOFinance, other support functions, OEMs

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement

• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Input to Key Account Managers where applicable
• Dissemination of information
• Monitoring of compliance, performance and efficiency through efficient reporting
• Budget compliance and administration
• System, process and procedure fine-tuning and development to achieve business objectives
• Customer relations, and engagement with stakeholders
• Customer networking and executive level communications
• Make decisions to drive immediate response times
• Use information to drive in-built excellence
• Make judgement calls to ensure front-line service delivery, quality and excellence
• Implement efficiencies and effectiveness of systems and processes
• Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.
• As per delegated authority

Qualifications

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Consistent training on an ongoing basis
• Legislation and regulations
• Products and services
• GSM Technology
• Contract appreciation and business related courses
• Systems training

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others                                          
• Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
• Flexible working hours
• Attending functions after hours
• Flexible hours driven by deadlines
• Valid driver’s licence and own transport
• Valid passport and flexibility to travel Locally and Internationally

Apply Before 11/10/2025

go to method of application »

Job Description

• To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels. 

Responsibilities

Management of Inventory Stock

• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPPs across the functional areas
• Compiles Stock Reports 
• Responsible for Housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply first-in, first-out principle in Inventory control
• Responsible for physical receipting of Stock and all associated Documentation
• Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
• Responsible for POD’s retrieval
• To clean and clear stock interfaces
• Accountable for management training and OBF
• Technical returns and receipts of technical repaired phones
• Ordering of Handsets, SIM cards, SIMKITS and accessories
• EBU collections for clients from Morningside
• Interface and in transit – communicate with regional inventory controller – OMS2 & ERP
• Sourcing of IBTs
• Responsible for logging returns and returns of TECH, OBF, warranty assessments & obsolete and distressed stock
• Ad hoc and financial stock
• Responsible for filing and keeping 3 months paperwork – Metrofile – defining different transactions.
• Responsible for ensuring that Vaults are locked up all times 
• Responsible for issuing of stock to CSR
• Responsible for merchandising stock, re: marking and labelling shelves inside inventory accessory stock
• Placing orders and ensuring that Insurance levels is maintained
• Receiving of stock and attending to the courier

Reporting

• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

Qualifications

Education:

• Matric

Experience:

• Customer Service
• Computer literate
• Stock control experience
• Stock control, fulfillment and distribution experience

Apply Before 11/10/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job: (Short description)

• The purpose of this role as Account Manager is to focus on hunting for new sales revenue in the region and handover to farmer Account Manager.
• The role also aims to achieve MTN’s growth, profitability and market share in the region.  
• Context: (Global influences, environmental / industry demands, organizational mission, etc.)
• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
• Driving Profitable growth for MTN Business
• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
• Actively and strategically targeting new business acquisitions 
• Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
• Once they close the deal they hand it over to a Revenue Quota bearing sales person

Account management

• Resolve escalated issues or escalate as appropriate.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
• Prepare reports on account performance as required.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Focus on providing exceptional Customer Experience

• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.
• Ensuring Appropriate Governance and Quality control Measures
• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour 
• Role Dependencies:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this  would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• none

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Identify and recommend process and system improvements 
• Feed information through to relevant areas of the business regarding client needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
• Strive to automate processes and procedures wherever possible
• Recommend creative and innovative solutions to enhance MTN SA’s performance
• Establish sound relationships with all stakeholders
• Encourage continuous service improvement
• Implement cost-saving activities
• Actively identify new customer opportunities and liaise with relevant management

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

• Ineffective delivery of product and marketing roadmaps and time to market
• Unavailable and/or uncompetitive priced P&S
• Lack of marketing support
• Service levels delivered by other areas/ external partners responsible for delivery of P&S to account customers
• Evolution of technology
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, Technology and IS departments

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.

• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Independent thought and Judgment:
• Recommend new accounts that may be profitable and sustainable
• Execute actions that have been agreed 
• Dissemination of information
• Resolution of queries / problems (within parameters set by company policy)
• Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.
• As per delegated authority
• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 3 years’ experience in an area of specialisation /  Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
• ICT Experience is preferable
• Experience in Large Enterprise is preferable

Training:

• Products and Services
• ICT technology
• Contract appreciation and business related courses

Competencies

Head - Big Picture Focus 

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent 

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused 

• Results Achiever -  Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others  
• General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
• Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
• Flexible working hours
• Flexibility to travel (local)
• Constant pressure to meet extremely tight deadlines

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plan

Apply Before 11/10/2025

go to method of application »

Responsibilities

Mission/ Core purpose of the Job:  (Short description)

• To drive the implementation of the Branded Retail Channel Regional Sales and Service strategy within POS Owned Shops, maximising MTN’s growth, profitability and market share in alignment with overall business strategy.
• To manage the delivery of the POS Shops sales and service action plans and the implementation of controls and standards for optimum performance and alignment strategy, via the management of  Owned Stores Supervisors (OSS) 
• To ensure that frameworks and strategies are in place for effective management of Owned Stores

Context:

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
• Input into Operational Planning
• Define and manage the implementation of the Owned Stores, within MTN policies, standards and framework. 
• Provide input into the long-term plan (3 - 5 years) for the MTN Own Shops in the region
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Contribute towards continuous improvement and innovation at process and procedure level
• Input into identifying ways to fine tune systems and methods of service and product delivery in line with changing work practices
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into reviewing organisational activities that impact on Owned Stores and assisting in recommending corrective actions if necessary.

Internal processes

• Drive implementation of MTN policies, processes and systems at POS level, ensuring compliance with the set operational framework and monitor the execution thereof, making recommendations for corrective actions where necessary
• Identify and facilitate improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels
• Ensure that systems and controls are in place for optimal stock management and accurate forecasting at the shops assigned
• Ensure effective methods and standards are in place for delivery of customer experience as defined by MTN SA
• Identify, resolve or escalate business risks accordingly
• Alert stakeholders to potential regional opportunities and risks relating to MTN SA
• Own Store Supervision and Sales Growth
• Coordinate and manage the activities of Owned Store Supervisor’s in the assigned area region to ensure effective and efficient delivery of the Branded Retail Channel
• Channels Regional strategy, action plans and required customer experience
• Drive and ensure execution of initiatives and activities consecrated in the own shops regional action plan in the allocated regional area, adopting corrective action where applicable
• Ensure and facilitate implementation of promotional plans and materials as defined by MTN SA
• Manage and maintain account plans and targets for the assigned POSs
• Pursue opportunities to increase sales in the shops within the regional area scope
• Determine and drive implementation of the best methods to reach sales, revenue and churn targets as defined for the assigned regional area, following strategic, channel and regional guidelines
• Ensure that assigned stores' management understand objectives and targets and are able to achieve required service levels
• Permanently monitor the marketplace and proactively liaise with Regional Manager to adapt plans when relevant
• Conduct and assist in the relevant analysis of market knowledge, trends and competitive information, escalating information to the business as required
• Provide input into forecasting of devices / P&S needs for the area and liaise with relevant areas to ensure availability
• Manage obsolescence in the POSs in the assigned area, ensuring sell through of product and stock
• Liaise with Regional Managers or other relevant areas to ensure effective POS materials availability
• Identify training needs and liaise with Regional Managers, Sales Operations Team Leads, Customer Representatives or other relevant areas to ensure sales teams are trained and skilled to engage with customers and provision of effective sales and service argumentation and tools.
• Propose innovative promotions for the assigned shops to ensure fulfilment of channel regional objectives
• Resolve issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries, monitoring / resolving / escalating channel conflicts that arise.
• Budget Management and Cost Control
• Provide input into the forecasting, planning, development and review of the budget for the assigned points of sale ensuring that it provides MTN with return on investment
• Communicate, monitor and control the annual budgets for the assigned points of sale, assisting to ensure optimal budget management and attainment of targets and reporting as necessary
• Control the financial planning and performance of the assigned shops, including forecasting, planning and managing cost of sales, to ensure compliance with budget
• Ensure effective cash management and efficient use of financial resources
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios
• Identify opportunities to generate additional revenue and minimise costs
• Report on achievement of monthly targets

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

Reporting

• Report on results for the assigned area (activity, budget compliance and customer/ stakeholders feedback) to the Regional Manager
• Ensure ongoing communication to critical stakeholders
• Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
• Manage and coordinate the activities of the Owned Store Supervisor’s
• Administer and control available resources to achieve POS goals and objectives
• Ensure staff satisfaction in POS Owned Shops
• Communicate goals clearly and facilitate achievement thereof
• Manage and motivate team to achieve agreed goals and targets
• Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required
• Communicate actively and effectively resolving any potential conflicts that may arise
• Evaluate and assess people performance
• Build and enforce a customer centric approach
• Build and maintain collaborative teamwork
• Coach, guide and motivate team/ staff
• Build professionalism, loyalty and commitment to the organization
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behavior
• Manage diversity and EE
• Role Dependencies:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Provide specialist advice to ad hoc projects and external initiatives as required. 
• Initiate and participate in projects as required
• Cross functional integration between departments

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Proactive communication regarding operations and strategy elements
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Make continuous improvements at system, process and procedure level in alignment with planning and financial Strategy
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Proactively seek information on market conditions and consumer behaviour, particularly outside Branded Channel which may impact on the unit 
• Implement cost-saving activities
• Network extensively and establish sound relationships with all stakeholders including external service providers
• Proactively encourage and maintain executive relationships
• Manage business intelligence to identify trends and risks for MTN
• Build brand credibility
• Structure and build key customer insight, and communicate this to the business via vertical strategy documents

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

• Business expectations vs. the delivery reality
• Ineffective cost control affecting profitability of POS Own Shops
• Poor customer service will impact negatively on revenue
• Evolution of technology
• Inappropriate processes resulting in delayed service to customers
• Non-achievement of turnaround times
• Staff performance issues
• Incoming resources allocated incorrectly within segments

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports:  Owned Stores Supervisor
• Matrix reports: Branded Retail Regional Manager
• Key customers: Internal departments, Banks and Insurance companies 
• Key suppliers:  credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
• Relations:  other regions

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.

• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Improve and adapt products and services to the operational and regional needs
• Innovative approach to the implementation of channel strategy in Region
• Identify new accounts that are profitable and sustainable
• Negotiation of service provision to regional reseller accounts within approved rates and parameters
• Setting objectives and targets for the department 
• Dissemination of information
• Customer retention  through customer contracts 
• Make retention-based judgement calls
• Team motivation
• Budget compliance

Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.

• As per delegation authority

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Diploma / relevant tertiary education (Sales and Marketing related)

Experience:

• At least 2-3 years of experience in the telecoms industry in a commercial environment
• At least 1-2 years of leadership experience in similar positions, in fast-moving industries
• Sales / customer service experience 
• Some supervisory / management experience would be preferable

Training:

• Products and Services
• Systems training
• Computer literacy

Competencies

Knowledge:

• A broad understanding of the MTN business
• An good understanding of sales and customer service processes
• An understanding of basic finance terminology and processes (e.g. budget, expenditure, investment, loan, cash-flow, working capital,
• Forecasting, variance analysis, cost)
• Knowledge of current and relevant legislation and regulations
• In-depth knowledge of the following MTN products and services

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Technical / professional excellence
• Relationship building
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Ability to control and direct to maximise performance of others and arrange logistics
• Delegation skills – allocation of tasks and coaching
• Feedback skills
• Computer literate
• Problem solving skills
• Budgeting and cost control skills
• People management skills – managing and monitoring performance
• Conflict management skills
• Communication skills
• Stress management skills
• Time management skills (specifically the ability to prioritise)
• Leadership skills
• Ability to meet deadlines

Supervisory training

• Industrial Relations
• Products and Services
• Systems training

Behavioural qualities:

• Self motivated and self managed
• “Hands-On”
• Responds well under pressure
• Ethical and fair
• Self-managed
• Assertive – being tough when necessary without fear or favour
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Highly driven and motivated individual, with strong personal presence, integrity and resilience
• Decisive
• Action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure tolerance
• Consultative 
• Perseverance 
• Team-orientation

General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)

• Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
• Flexible working hours
• Pressurized deadline driven environment
• Work directly with customers 

KPA Quality Standards/ Measures (KPI’S for job)

• Targets and objectives met for POSs in the region
• Implementation of processes and procedures
• Efficient cost control
• Communication is proactive and appropriately channelled to all stakeholders
• Expenditure within budget
• Quality of sales intelligence
• Quality of reports
• Timely reporting and the accuracy thereof
• Employee satisfaction index
• Customer satisfaction index
• CMAT targets
• Team motivation CMAT targets

Apply Before 11/10/2025

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Job Description

• Ensures that tangible deliverables are met

Responsibilities

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages and cash shortages
• Provide consumer advice and education / share product knowledge and technical support (basic setting up of devices)
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve 
• Communication, in outlet, and with MTN 
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity

Qualifications

Education: 

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards) 
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization 

Apply Before 11/10/2025

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Responsibilities

The Consultant: Finance Business Partner role is responsible to achieve the following objectives:

Strategy Implementation

• Assist Senior Manager in the formulation of strategy, budget and planning activities for the business unit whilst ensuring alignment with Group.
• Apply standard methodology and valuation techniques to determine business case and investment opportunities.

Financial Analysis and Business Evaluation

• Provide analysis and develop insights to business unit on cost leadership initiatives including resource allocations, within the business vertical.
• Deliver comprehensive financial analysis, guidance, and financial support to the business.
• Demonstrate a proactive approach by closely monitoring business performance, conducting in-depth analyses, and providing valuable insights to inform critical decision-making processes.
• Monitor and analyse business risk evaluation and mitigation measures, in conjunction with the risk and compliance function.
• Provide financial evaluation on various proposals for investments, capex and opex items. Assess anticipated risk and returns to evaluate viability and profitability.
• Provide bid calculation tools and verify alignment with forecasts.

Operational Delivery

• Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
• Develop new / existing product commercial and financial feasibility assessments to arrive at go-no-go decisions and investment potential.
• Generate ad-hoc analysis to develop revenue, margins and frame contracts.
• Assist in product pricing, tariffs, channel evaluations.
• Develop and report on actual product performance.
• Apply proprietary models to evaluate ATB and BTL related expenditures.
• Lead transformational projects for business units, specifically focusing on finance systems enhancement and evolution. 
• Align with FP&A function on performance management methodology, process and protocols.
• Conduct scenario analysis and modelling to arrive at realistic and planned targets for achievement.
• Identify appropriate sources and channels to derive performance-related data.

Continuous Improvement  

• Drive innovation and optimization initiatives within finance systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
• Analyse potential issues and risks to enable early resolution and course corrections.

Performance Monitoring and Reporting

• Monitor and report on progress of budget, plans and forecasts for the business unit.
• Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
• Monitor performance parameters by applying standard sources for measurement, to evaluate ongoing success of such decisions.
• Monitor, perform deep-dive root cause assessments to improve financial performance.
• Develop and report on actual operating expenditure performance against the budget and forecast to ensure monthly budget tracking and reporting.

Key Deliverables

• Division performance and budget achievement
• Analysis and evaluations for business feedback
• Business case vs. benefits analysis
• Investment returns analysis
• SLAs on analytical insights 
• Risk and compliance monitoring and reporting
• Innovation and financial system optimisation

Role Dependencies

• Understanding of business strategy
• Business Finance objectives
• Finance operations and practices 
• Business Unit Management 

Qualifications

Education:

• Minimum 4-year degree in Finance
• CA (SA) / ACMA (CIMA) preferred 

Experience:

• Minimum 3 – 5 years’ professional experience.
• Experience in financial planning and analysis, P&L, Operational and Cost Management experience.
• Experience using financial systems and various modules
• Proven success in delivery of high-quality analytics
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

Functional Competencies:

• Business and financial acumen
• Advanced Excel skills for ‘big data’ analysis
• Application of accounting and finance practices
• Data gathering, research and analytical abilities to develop insightful conclusions

Skills:

• Organisational Awareness
• Data Presentation and Communication
• Financial and Numerical 

Apply Before 11/07/2025

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Responsibilities

Key Deliverables

The ConsultantRewards will be accountable to achieve the following objectives:

• Strategy Alignment and Implementation
• Support the alignment of the functional strategy in line with the overarching MTN SA and cascaded MTN Group business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps for the portfolio
• Assist the Senior Manager with the functional implementation roadmap to ensure its alignment with the MTN SA business strategy and Group HR strategy while considering the changing dynamics of the internal and external ecosystem

Governance

Tactical Meetings

• Hold tactical meetings, ensure relevant participation and provide guidance and input in the various discussions
• Implement MTN SA wide transformation initiatives, elicit inputs from relevant parties and Group HR guidance on Global HR transformation initiatives
• Implement adequate risk mitigation and controls and elicit inputs from relevant parties
• Initiate approval process on new initiatives
• Prepare proposals of related initiatives within the substream

Escalations

• Escalate issues that within area of responsibility will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions, within DOA, to escalations that have multiple processes / functions impact on critical path of service delivery

Reporting

• Report on a periodic basis to the SM Total Rewards relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Portfolio budgets

• Develop and manage portfolio budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Total Rewards Governance

• Implement the Compensation and Benefits reward framework in the Opco as per Group guidelines
• Implement and maintain the Rewards governance platform in line with MTN Group policies, across business to drive internal and regulatory compliance, cost target efficiencies, functional performance, technical resolutions and exchange of practices
• Proactive evaluation and reporting of relevant rewards performance (financial and nonfinancial) metrics to enable timely course correction, programs and initiatives for the portfolio
• Promote Rewards advisory services based on MTN Group standards for compensation and benefits
• Support MTN SA REMCO and other compensation related local governance committee presentations
• Support Group HR with information and MTN SA related support for Group REMCO and other Group Governance committee presentations
• Monitor business impact of rewards programs
• Liaise with Group HR for ad hoc salary increases and payouts
• Ensure compensation and benefits audit and compliance readiness across MTN SA
• MTN SA Compensation and Benefits
• Support and manage the deployment of integrated compensation and benefit programs; base pay and incentive pay plan, reward levels based on MTN Group defined framework and guidelines
• Manage the implementation of MTNs Compensation & Benefits policy and ensure 100% compliance to Group defined Compensation & Benefit policies and guidelines
• Support and manage the rollout of MTN Group Compensation and Benefits Analytics frameworks to assess performance of the function and impact on MTN SA
• Monitor the Group HR defined process to define the bonus and salary increase plans, approvals, guidelines, eligibility criteria and modelling across MTN SA
• Support and manage the adoption of MTN Group defined total rewards optimization strategies across MTN SA
• Actively contribute to the talent attraction and retention strategy through to design of innovative compensation and benefits programs with support from Group Rewards team where required
• Provide recommendations and solutions to technical complex resolutions to the Rewards team to effectively execute on its objectives
• Conduct periodic evaluations for the portfolio and share results with Expertise verticals. Provide specialist and professional input to reward solutions, strategies and ensure appropriate actions are taken (E.g. Salary Plan review, Employee Cost Assessments, Top 300 Salary Review)
• Support the monitoring of financial controls with regard to Payroll and to ensure independent reviews and reconciliations on payroll data are conducted
• Consult with and advise employees on eligibility, provisions, claim resolution and other matters related to compensation and benefits
• Ensure timely termination of employees’ benefits upon completion or termination of employment contract
• Operationally manage third party vendors for compensation and benefits

Qualifications

Education:

• Minimum of 3 year tertiary degree/diploma (specialization in Commerce/Finance/Mathematics/ Sciences/Management/Human Resources as appropriate)
• Postgraduate qualification in a related field would be an advantage

Experience:

• Minimum 5 years Compensation, Benefits, Payroll & Share Administration domain;
• Worked across diverse cultures or multinational/ international organisation
• Experience working in a medium to large organization
• Project management experience
• Financial / Numeracy experience

Competencies:

Functional Knowledge:

• Compensation and Benefits Optimization
• Knowledge of South African laws and regulations impacting rewards
• Reporting and analytics
• Payroll analytics
• Pay structures management
• Financial Controls
• Rewards operations and administration
• Bonus and variable pay management
• Pay structure design and basic employee taxation
• Compliance and statutory reporting

Apply Before 11/12/2025