Available Jobs at MTN

Job Description

What You’ll Do:

• Accelerate Delivery: Improve service efficiency and sprint velocity to bring ideas to life—faster.
• Set the Standard: Maintain exceptional design quality across all platforms and products.
• Design the Journey: Enhance the full customer experience by mapping and refining every interaction.
• Lead with Insight: Conduct deep user research—interviews, usability testing, and data analysis—to inform smart design decisions.
• Embrace Agility: Work in an agile environment, adapting quickly to feedback and evolving user needs.
• Delight Customers: Consistently exceed customer satisfaction benchmarks through thoughtful, user-centered design.
• Ensure Consistency: Uphold design standards to deliver a predictable and polished user experience.
• Collaborate with Agility: Build strong partnerships with internal stakeholders to align design with business goals.

Responsibilities

• Design highly intuitive user interfaces and user experience for software applications and products, ensuring usability and visual appeal.
• Create wireframes, prototypes, and mock-ups to effectively communicate design ideas and concepts to both internal and external stakeholders.
• Conduct in-depth user research, including interviews and usability testing, to provide insights based on the agreed design principles.
• Collaborate with product managers, developers, and other stakeholders to understand requirements and ensure that designs align with project goals.
• Participate in design reviews, provide constructive feedback, and collaborate with team members to solve design challenges and ensure alignment with project goals.
• Collaborate with the team to estimate and prioritize user stories, ensure that work is completed within sprint timelines, and adapt to changing requirements.
• Plan and conduct usability testing sessions to evaluate the effectiveness of design solutions.
• Incorporate and analyse the feedback received from users and stakeholders and convert them into design iterations to enhance the functionality and user satisfaction.
• Maintain and contribute to design standards and guidelines to ensure consistency across products.
• Stay abreast with industry trends, design best practices, and emerging technologies to apply innovative solutions to design challenges.
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives.
• Facilitate design workshops and design sprints with stakeholders to align on project goals and generate ideas.
• Document design processes, decisions, and user feedback for future reference and improvements.
• Design user interface and user experience that meet customer needs, adds value, and aligns with business goals, which in turn drives the success of the organization and its products or services.
• Provide guidance and support to junior designers by providing actionable feedback, career advice, and help with overall professional development.

Qualifications

Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field
• Relevant industry certifications e.g., Certified UX Designer

Experience:

• 5+ years of relevant working experience
• Minimum of 3-5 years of experience in UI/UX design, with a demonstrated ability to deliver effective design solutions
• Expertise in creating and implementing user-centric design solutions
• Experience in working on design projects in a professional environment and collaborating with crossfunctional teams
• Additional coursework or training in UX design methodologies or tools is a plus

Skills :

• Proficiency in User Experience (UX) and User Interface (UI) design
• Proficient in using design software (e.g.: Figma and other tools)
• Basic knowledge of responsive design principles and accessibility standards 
• Familiarity with user research and usability testing methods

Apply Before 05/26/2026

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Responsibilities

Mission/ Core purpose of the Job

• The purpose of the Senior Manager Digital Security Architect is to govern and scale secure‑by‑design digital platforms, ensuring security across MTN’s digital channels, API ecosystems, digital identity layers, customer-facing services, and cloud-native digital experiences.
• The role ensures that MTN’s platform economy, developer ecosystems, digital onboarding, API management and monetisation, and omni-channel digital services are secure, trusted, and ready for scalable growth across all markets.
• The role is responsible to govern secure platform design, engineering, API security, developer ecosystem security, and digital platform enablement. Digital service architecture review and solution designs are key deliverables in order to assure “security by design” and “security by default”

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Senior Manager Digital Security Architect is responsible for the following Key Performance Areas:

Digital Platform & API Security Governance

• Govern security architecture and secure solution design for MTN’s digital platforms, omni-channel services, identity layers, and digital business ecosystems.
• Establish digital platform safeguards, reusable security patterns, and paved roads for digital squads.
• Ensure secure onboarding and lifecycle management of developers, partners, SMEs, and enterprises consuming digital APIs.

Digital Identity, Privacy & Trust Engineering

• Architect digital identity, trust, authentication, KYC, and fraud prevention capabilities.
• Enable security for digital onboarding, customer journeys, and identity federation.
• Support privacy-by-design for all digital services.

API Marketplace & Developer Ecosystem Security

• Define security for API catalogues, API marketplaces, SDKs, and developer onboarding.
• Ensure secure exposure of APIs to external ecosystems and hyperscalers.
• Ensure proper classification of API and protection at runtime via API security platform

Cloud-Native Digital Architecture Security

• Govern secure microservices, digital workloads, and platform engineering layers.
• Promote secure-by-design in agile digital squads and DevSecOps teams.
• Promote AI guardrails for all Genova project with impact on digital platforms

Pan-African Digital Security Blueprinting

• Create multi-market digital security blueprints and ensure adoption across OpCos.
• Harmonise digital platform security standards for rapid replication and resilience

Qualifications

Job Requirements (Education, Experience and Competencies)

Minimum Qualifications

• Bachelor’s degree in Computer Science/Information Systems/Engineering (or equivalent).
• Post grad preferred (e.g., MSc, MBA) or equivalent experience.

Experience

• 8–12+ years total IT/security experience; 5-7+ years in security architecture within large, complex enterprises.
• Demonstrable delivery across cloud, API, data/AI, mobile/web apps, Security for AI and AI for security and telco/network environments.
• Experience operating in multi market/Group OpCo models and regulated domains (POPIA/GDPR; PCI/FS for fintech).

Certifications (Preferred)

• Architecture: SABSA, TOGAF.
• Security: CISSP, CCSP, CISM (or equivalent).
• Cloud: Azure/AWS/GCP security certifications.
• AI: security for AI certifications
• DevSecOps/IaC: Kubernetes, Terraform, or equivalent product certs.
• Compliance: ISO 27001 Lead Implementer/Auditor, PCI ISA (if fintech).

Technical Competencies

• API security, OAuth/OpenID Connect, identity platforms
• Cloud-native security (CSPM, CNAPP, IaC, SBOM)
• Microservices & platform engineering security
• Digital identity, fraud detection, privacy engineering
• DevSEcOps Developer ecosystem governance
• Security for AI
• Security incident management
• Project Management

Behavioural Competencies

• Systems thinking
• Digital ecosystem mindset
• Multi-market stakeholder influence
• Innovation & experimentation

Apply Before 05/28/2026

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Responsibilities

Mission/ Core purpose of the Job

• The Senior Manager Information Systems Security Architect’s mission is to architect and govern secure, resilient, compliant enterprise information systems, including ERP, OSS/BSS, enterprise applications, data platforms, and cross-system integrations both on premise and in the cloud.
• This role ensures that MTN’s multi-market enterprise application estate, internal platforms, and data and AI environments (including agentic AI) are secured in line with privacy, sovereignty, and enterprise security standards.
• IT service architecture review and solution designs are key deliverables in order to assure “security by design” and “security by default” in IT projects

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Senior Manager Information Systems Security Architect is responsible for the following Key Performance Areas:

Enterprise Security Architecture Governance

• Establish secure-by-design principles for ERP, CRM, OSS/BSS, and enterprise application ecosystems both on premise and in the cloud.
• Oversee architecture for middleware, integration layers, internal APIs, and data flows.

Data Security, Sovereignty & Privacy-by-Design

• Architect privacy-by-design solutions across multi-country environments.
• Implement data classification, tokenisation, anonymisation, and confidential compute. 
• Ensure cross-border data exchange compliance.

Hybrid & Cloud-Integrated Enterprise Systems

• Govern security of hybrid IT (on-prem + cloud) for enterprise workloads.
• Define secure migration models from legacy to cloud-native systems.
• Promote AI guardrails for all Genova project with impact on digital platforms

Enterprise Identity & Access Governance

• Define enterprise IAM, PAM, SSO, and authentication architectures.
• Define micro-segmentation architectures
• Define governance and guardrails for agentic identities
• Multi-Market Standardisation
• Develop reusable enterprise system architecture blueprints across OpCos

Qualifications

Job Requirements (Education, Experience and Competencies)

Minimum Qualifications

• Bachelor’s degree in Computer Science/Information Systems/Engineering (or equivalent).
• Post grad preferred (e.g., MSc, MBA) or equivalent experience.

Experience

• 8–12+ years total IT/security experience; 5-7+ years in security architecture within large, complex enterprises.
• Experience securing large enterprise systems, ERP/CRM/OSS/BSS
• Demonstrable delivery across cloud, API, data/AI, mobile/web apps, Security for AI and AI for security and telco/network environments.
• Experience operating in multi market/Group OpCo models and regulated domains (POPIA/GDPR; PCI/FS for fintech).

Certifications (Preferred)

• Architecture: SABSA, TOGAF.
• Security: CISSP, CCSP, CISM (or equivalent).
• Cloud: Azure/AWS/GCP security certifications.
• DevSecOps/IaC: Kubernetes, Terraform, or equivalent product certs.
• Compliance: ISO 27001 Lead Implementer/Auditor, PCI ISA (if fintech).
• AI: security for AI certifications

Technical Competencies

• Enterprise architecture frameworks
• Data protection technologies (both on premise and in cloud)
• IAM/PAM & identity governance
• Micro-segmentation
• Integration security (APIs, middleware)
• Hybrid IT and Cloud security governance
• Security for AI
• Security incident management
• Project Management 

Behavioural Competencies

• Governance orientation
• Analytical problem solving
• Stakeholder influence
• Risk and compliance mindset

Apply Before 05/28/2026

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Job Description

• Deliver high-quality, secure, and scalable software solutions aligned to business and user requirements.
• Contribute to technical design and architectural decisions, ensuring adherence to organisational standards.
• Apply coding standards, testing, and automation practices to improve reliability and reduce defects.
• Mentor and support project teams, building technical capability across the team.
• Drive continuous improvement of development processes, tools, and practices for greater efficiency.
• Optimize system performance and resilience through proactive debugging, monitoring, and enhancements.
• Actively engage in agile delivery, contributing to backlog refinement, sprint planning, and knowledge sharing.

Responsibilities

• Deliver high-quality software solutions that meet stakeholder requirements and customer expectations; own outcomes for scope, quality, timelines, and cost.
• Govern adherence to the chosen SDLC (Agile/Waterfall/Hybrid): planning, requirements, design, coding, testing, deployment, and maintenance.
• Lead agile ways of working: set sprint goals, run/oversee ceremonies, clear impediments, and ensure predictable delivery and continuous improvement.
• Drive estimation quality, backlog prioritization with Product, and re-planning to adapt to changing requirements while protecting team focus.
• Ensure the team’s proficiency in core CS fundamentals (data structures/algorithms) and application within the frontend and services stacks.
• Manager solution and service design: architect, develop, and evolve microservices in containerized environments; ensure secure, scalable patterns.
• Institutionalize version control discipline, CI/CD, frequent incremental releases, automation, and effective work breakdown.
• Guide cloud-native design across multiple cloud platforms; leverage managed services where appropriate for full-stack delivery.
• Translate architecture requirements into actionable specifications; de-risk emerging technology adoption and ensure production readiness.
• Strengthen cross-functional collaboration (Product, QA, Platform/SRE, Security) and transparent stakeholder communication.
• Drive root-cause analysis, permanent fixes, and timely resolution of complex issues.
• Optimise pipelines, developer experience, and delivery workflows; introduce pragmatic innovation.
• Ensure solutions are customer-centred, value-adding, and aligned to business goals; measure outcomes, not only outputs.
• Enforce secure-by-design practices and compliance with security, privacy, and regulatory standards.
• Build and lead a high-performing engineering team, hire and onboard effectively, set clear goals and expectations, coach and mentor, run regular 1:1s and feedback loops, and foster an inclusive, psychologically safe culture (measures: engagement/eNPS, regrettable attrition, skills-matrix coverage, probation pass rate).
• Align roles and OKRs, plan squad capacity, conduct fair reviews and IDPs/PIPs, manage succession and growth, and remove delivery blockers (measures: sprint predictability/on-time delivery, throughput per FTE, performance distribution health, time-to-fill).

Qualifications

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
• Postgraduate degree or relevant certifications (e.g. Microsoft Azure, AWS, Google Cloud, Oracle, TOGAF) will be advantageous.

Experience:

• 5-8 years of progressive experience in software development, with a strong focus on designing, building, and maintaining scalable digital solutions.

Skills :

• Proficiency in entire Java technology stack backed by multiple projects and visible accomplishments
• Strong knowledge of telecom systems, protocols and industry standards (Preferred)
• Solid understanding of web technologies, APIs, and webservices
• Detailed knowledge of database management systems, SQL, and NoSQL databases
• Excellent problem-solving and analytical skills, with a focus on delivering robust and scalable solution

Apply Before 05/28/2026

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Job Description

Specialist - Area Omnichannel (Vredendal)

• At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy. This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.

Responsibilities

• Contribute to quarterly planning, refining tactical plans weekly.
• Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
• Manage partner relationships to drive acquisition and activation.
• Forecast stock and materials, influencing their distribution.
• Supervise channel partners, ensuring compliance with call cycles and training.
• Conduct daily trade inspections and manage escalations.
• Ensure adherence to policies and guidelines.
• Build strong internal and external relationships, aligning execution with customer needs.
• Act as a liaison between in-trade realities and head office plans.
• Improve customer satisfaction through proactive issue resolution.

Qualifications

• 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
• At least 3 years of experience in a specialized role, with supervisory experience.
• Proven ability to manage dual-channel models across large areas.
• Experience in managing multiple channel partners and informal/General Trade sales environments.
• Prior supervisory or lead field role experience is preferred.
• Strong skills in procedures, products, systems, channel partner management, and data analytics.
• Excellent communication and negotiation abilities.
• Ability to provide technical guidance and manage own performance.
• Experience in building a culture of continuous improvement and high performance.
• An ambassador for the team, embodying brand values and vital behaviors.

Apply Before 06/30/2026

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Responsibilities

Mission/ Core purpose of the Job

• MTN Group is seeking an experienced and visionary General Manager to lead the MTN Group Foundation, driving its corporate social investment (CSI) strategy and flagship programs across all 19 markets.
• The role will encompass developing frameworks, policies, and processes that align with MTN’s business strategy. The General Manager will ensure MTN's contributions address national, regional, and continental challenges while enhancing its reputation as a responsible corporate citizen.
• This pivotal role will ensure that MTN’s social investments deliver meaningful and measurable impacts, leveraging connectivity and technology for good. The General Manager will oversee strategic program development, stakeholder engagement, governance, and monitoring and evaluation of CSI activities.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy Development and Implementation

• Design and implement the Group’s CSI Strategy, framework, policies, processes, and procedures for 19 markets.
• Align CSI initiatives with MTN’s Ambition 2025 and shared value priorities, addressing the most pressing challenges across MTN’s footprint.
• Develop strategies to leverage MTN’s core expertise and technology to maximize social impact through "technology for good."

Program Leadership

• Lead the development and implementation of MTN’s flagship CSI program focused on "Digital Skills for Digital Jobs," ensuring scalability and local relevance across markets.
• Spearhead efforts to pilot, test, innovate, replicate, and scale CSI programs to drive maximum impact.
• Guide platform businesses in aligning their CSI efforts with the overall Group strategy while addressing market-specific needs.

Governance and Compliance

• Oversee governance structures for the MTN Group Foundation, ensuring alignment with Board expectations and directives.
• Provide regular reports and updates to the MTN Group Foundation Board and relevant committees, demonstrating progress, challenges, and impact of the Foundation’s activities.
• Ensure all Foundation activities comply with global standards, King IV, BBBEE, legislative requirements, and other relevant frameworks.
• Establish robust risk management, financial oversight, and accountability mechanisms to safeguard the integrity of the Foundation’s operations.

Stakeholder Engagement and Partnerships

• Foster relationships with internal and external stakeholders, including Board members, governments, donors, and international organizations.
• Negotiate and manage strategic partnerships with global institutions (e.g., UN Women, UNICEF) to amplify the Foundation’s impact.
• Engage in regional and multilateral forums to strengthen MTN’s leadership in corporate citizenship.

Monitoring, Evaluation, and Reporting

• Establish outcomes-focused impact assessment frameworks, including Social Return on Investment (SROI), Theory of Change, and SDG mapping.
• Promote a culture of evidence-based decision-making and continuous learning across markets and platform businesses.
• Ensure timely, accurate, and high-quality reporting to the Board, stakeholders, and decision-making committees.

Employee and Community Engagement

• Drive MTN’s Employee Volunteering Program to enhance employee engagement and the company’s Employee Value Proposition.
• Ensure alignment between employee contributions and the Foundation’s broader social impact goals.

Operational Excellence

• Develop due diligence guidelines for CSI funding and ensure rigorous financial accountability.
• Optimize CSI program efficiency by standardizing processes and facilitating knowledge-sharing across markets.
• Drive co-funding and resource-mobilization efforts to scale programs and maximize beneficiary reach.

Key Deliverables

• Establish and operationalize the MTN Group Foundation, ensuring robust governance structures.
• Develop and implement the Group CSI Strategy, policies, and procedures.
• Lead the development and rollout of flagship CSI programs.
• Ensure comprehensive and transparent reporting to the Board of Directors and other stakeholders.
• Build and manage strategic partnerships to amplify social impact.
• Implement outcomes-based monitoring, evaluation, and learning frameworks.
• Promote best practices and capacity-building across markets and platform businesses

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Development Studies, Social Sciences, Business Administration, or related field.
• Master’s degree preferred.

Experience:

• 5 years senior management experience or more with minimum of 3 years in foundation management, corporate social investment, or social impact leadership, preferably in a multinational organization.
• Proven experience in governance, compliance, and Board-level reporting.
• Demonstrated success in leading large-scale, multi-market programs with measurable impact

​​​​​​​Skills:

• Strong governance, risk management, and strategic leadership capabilities.
• Proficiency in monitoring and evaluation methodologies.
• Excellent stakeholder management, negotiation, and communication skills.

​​​​​​​Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: MTN Group Board Social, Ethics and Sustainability Committee, Executive Committee, Chief Sustainability and Corporate Affairs Officer, Opco CEOs, Head of Corporate services and Foundation/CSI Division representative, Group platform businesses
• Key suppliers: Corporate social investment specialist firms, consultancies, Market Intelligence and Research Agencies

Apply Before 05/22/2026, 09:55 PM

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Mission/ Core purpose of the Job:

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business-related courses

Apply Before 06/29/2026

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Responsibilities

• The Senior Manager: Litigation and Employee Relations (ER) will be accountable to achieve amongst others the following key objectives:
• Provide leadership, assistance. and direction in all employee relations and litigious matters MTN Group is involved in and for the implementation of its strategy.
• Provide legal opinions, legal advisory and support to the Group on employee relations matters and litigation matters, including the provision of guidance and professional advice as may be instructed from time to time. 
• Manage internal and external employee relations matters and commercial litigation matters against MTN through the business line Management;  
• Lead negotiation meetings with internal and external stakeholders; 
• Provide legal support to the commercial legal teams in operating units;
• Provide guidance in respect of compliance with applicable legislation and general jurisprudence; 
• Facilitate dispute resolution and settlement processes;  
• Advise management and stakeholders on new legislation and the impact thereof on the business.
• Engage and consult with Management, Counsel, attorneys, relevant stakeholders and witnesses where required.
• Co-ordinate and supervise external briefs and pending litigation matters. 
• Research of legal developments and amendments to applicable laws and regulations;
• Provide training to personnel across the MTN Group on employment and litigation policies and guidelines and managing litigation and disputes and associated risks;
• Provide inputs to the associated documentation, including review of and drafting of disciplinary process documents, contracts of employment, policies, letters of demand and replies, pleadings, settlement agreements, submissions for reviews, appeals etc;  

Key Deliverables

• Provide guidance in employee relations and litigious matters MTN Group is involved in and for the implementation of its strategy.
• Draft, negotiate and formalise legal aspects of commercial arrangements concluded by the MTN Group in implementing its strategy relating to employment law and litigation services.
• Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding employment law and litigation matters and all related transactions, risks and other similar matters.
• Provide support on various legal aspects of the MTN Group’s litigation activities.

Role Dependencies

• Active support from the GM’s Litigation and Employment Law
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo, business and Regulatory context
• Timely decision making and reporting 
• Deep understanding of employment law and litigation Rules and principles
• Alignment of OpCo and Group strategy employee relations and litigation deliverables.

Qualifications

Education:

• Minimum 4-year Academic Degree with Honours (LLB or equivalent preferred)
• Admission as an attorney or Advocate of the High Court
• Experience in dealing with employment and litigation matters for a multinational
• MBA / Masters (advantageous)
• Fluent in English

Experience:

• Minimum 3-5 years post admission legal experience at a reputable law firm (local or International).
• Considerable exposure in General Litigation and Employee Relations Management of highly complex transactions (locally and/or internationally)
• Multi-jurisdictional transactions (advantageous)
• Ability to operate a legal portfolio independently
• Work across diverse cultures and geographies

Competencies:

• Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute
• Strong interpersonal skills
• Excellent drafting skills
• Strong analytical skills
• Strong Negotiating skills
• Planning and Leadership skills
• Consulting skills

Apply Before 05/27/2026

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Responsibilities

• The Manager: Technology Audit role is responsible to achieve the following objectives:

Audit Management and Planning

• Assist the Senior Manager in the execution of technology systems and processes audit plans, to identify risks and vulnerabilities in control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Develop and maintain a holistic view of each Technology Audit engagement to provide appropriate business and technical context for audit findings. 
• Plan, implement, and oversee audit procedures required to effectively deliver Technology, Security, and Network audits in line with approved audit plans and management requests.
• Prepare database updates, provide status reports and produce final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure audit assignments are executed within agreed timelines, proactively managing progress and escalating significant risks, delays, or resource constraints to the Senior Manager for awareness and intervention where required.
• Track and follow up on audit findings and update respective trackers and stakeholders regularly. Track and keep record of correspondence, filing of documentation in central Network drive.
• Ensure audit outcomes are clearly linked to the defined audit scope, risks, and objectives.
• Support the Senior Manager in coordinating with External Auditors, facilitating their technology‑related audit fieldwork and information requests as required.

​​​​​​​Audit Governance and Risk Control

• Ensure strict adherence to Group Internal Audit methodology, standards, and procedures throughout the audit lifecycle.
• identify and clearly define issues, develop robust audit criteria, analyse and evaluate evidence, and ensure accurate documentation of Technology, Security, and Network processes and controls.
• Provide analysis on technology systems and processes internal audit data, identifying vulnerabilities in IT systems and internal policies, trends on IT systems failures, inconsistencies, weaknesses in the control areas. Report these findings to management with recommendations on possible mitigations and enhancements.
• Ensure all Technology, Security, and Network audits are executed, documented, and reported on the eGRC system in accordance with mandated processes and Group Internal Audit methodology.
• Implement approved audit programs to identify control weaknesses, assess their significance and materiality, and evaluate control adequacy and effectiveness across Technology‑enabled business processes.
• Monitor and follow up on the timely implementation of agreed audit recommendations, escalating overdue or high‑risk actions where necessary.
• Review audit programs to confirm that appropriate and sufficient testing mechanisms are in place to support audit objectives and conclusions.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain MTN’s ethical standards and ensure audit activities are conducted in full compliance with the International Standards for the Professional Practice of Internal Auditing (IIA Standards) and the IIA Code of Ethics.

​​​​​​​Stakeholder and Team Engagement

• Maintain relationships with management of assigned functional/business units to provide a value-added service.
• Engage effectively with internal stakeholders, including operational teams, Audit Managers, General Managers, BRM consultants, and Executive Management, to obtain information and communicate outcomes that support audit objectives.
•  Provide guidance, coaching, and technical input to ensure findings, conclusions, and recommendations are robust, well‑supported, and clearly articulated.
• Direct, review, and challenge the work performed by audit staff, including interviews, documentation reviews, audit surveys, working papers, and audit summaries.
• Provide guidance, coaching, and technical input to ensure findings, conclusions, and recommendations are robust, well‑supported, and clearly articulated.

​​​​​​​Reporting 

• Lead management oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo Technology Audit operations.
• Prepare and review clear, concise, and impactful audit reports that document observations, root causes, risks, and practical recommendations engaging various stakeholders in Opcos to ensure a comprehensive report.
• Communicate audit results, findings, and recommendations timeously through formal reports and face‑to‑face presentations to the Senior Manager and relevant stakeholders.
• Contribute to and report on ad‑hoc audits, investigations, and special projects as required, providing management with clear insights into emerging technology risks and control effectiveness.

​​​​​​​Key Deliverables

• Robust Audit Reports and Actionable Recommendations
• High‑Quality Technology Audit Engagements
• Effective Audit Planning and Resource Utilisation
• Audit Issue Tracking and Remediation Follow‑Up
• Stakeholder Engagement and Audit Quality Assurance

​​​​​​​Role Dependencies

• Understanding of the Audit plan
• Active support from the Senior Manager
• Understanding of the respective technology and business contexts and the risks associated
• Intra-functional collaborations with Group Risk and Compliance

Qualifications

Education:

• Minimum 3-year Diploma Engineering, Information Systems and Computer Systems/Science 
• Preferred, 4-year Bachelor of Engineering/ Information Systems and Computer Science/ Bachelor of Science
• Preferred, CISA / CISSP

Experience:

• Minimum 5 years’ experience in area of specialisation coupled with supervising / managing others
• Experience in presenting audit reports to senior stakeholders
• Data gathering, research and analytical abilities to develop insightful conclusions
• Experience in supervising and coordinating output 
• Experience working in a medium organisation
• Experience in working under pressure and delivering under tight deadlines

​​​​​​​Key Technical knowledge:

• Active Directory 
• Firewall and routers 
• Network Security
• API security 
• Cloud security 
• Endpoint security
• Knowledge on various OS’s (windows, Linux, Android, iOS, DA’s etc) 
• Experience using various security tools 

Apply Before 05/26/2026