Available Jobs at Rand Mutual - RMA

THE JOB AT A GLANCE

• As a Customer Account Executive, you will be responsible for growing the number of lives within the Group Partnership Development division through effective customer engagement and the positioning of a value proposition to the targeted employers to move to RMA.
• You will be required to manage and resolve client queries and visit clients to assist with the submission of the Return on Earnings. You will also be responsible for improving customer experience by addressing customer pain points and contributing to high levels of customer satisfaction and loyalty.

WHAT WILL YOU DO?

Growing the Group Partnership Development Business Lives, Handling and Resolving Service-Related Queries:

• Provide a value proposition to the employers to enable the transfer and move to RMA.
• Understand the RMA products and promote RMA products and generate leads for Group Partnership Development.
• Provide first line product, process and technical support to customers.
• Identify up-selling and cross-selling opportunities through ongoing engagements with customers by explaining product benefits to potential customers
• Follow up on leads and referrals as received from customer engagement
• Ensure adherence to TCF principles and report any transgressions
• Participate in ad hoc assignments as per role requirements

​​​​​​​Liaising and Maintaining Good Relationships with all the Employers:

• Follow up on customer by engaging with the relevant stakeholders to identify whether all issues have been resolved.
• Set up continuous sessions with the client to build relationship but more importantly to ensure that RMA is providing the right service

​​​​​​​Address Customer Service and Satisfaction Issues Promptly:

• Conduct customer satisfaction surveys, identify and close any gaps identified
• Address customer service and satisfaction issues promptly.
• Conduct a root cause analysis of customer pain points/service failures by analysing trends and identifying areas of improvement.
• Ensure customers always receive professional communication regardless of the channel used
• Identify areas of improvement on the system to ensure timeous communication with customers
• Conduct customer satisfaction surveys, capture information received from surveys and share relevant feedback with sales for action
• Assist in projects aimed at transforming customer experience
• Ensure customer contact details are updated on the system

​​​​​​​Identify Training Requirements and Organise with the Stakeholder Training Officers:

• Providing first line product, process and technical support to customers:
• Provide a service to clients, including support on the Return of Earnings, manage and report on the RMA processes including Renewal process, claims process, to ensure customer service and satisfaction, productivity and cost control in comparison with set targets.
• Act as an intermediary by coordinating various RMA service teams, including training, claims and any other related services for the benefit of the employers/members.
• Manage the office honestly, follow high ethical standards, and comply with all company policies and procedures.
• Ensure timely submission of various periodical reports, highlights of the previous month’s reports.
• Communicate effectively with other departments and management, by sharing information on effective practices, competitive intelligence, business opportunities and needs

Requirements

WHAT WILL YOU BRING TO THE TABLE?

• NQF Level 6: Diploma in Insurance or a related field
• Long-Term Insurance or Medical Insurance experience
• 3-5 years’ experience in insurance sales, service, claims environment.  insurance environment would be preferable
• Experience in selling and growing business, sales and generation of leads
• Experience in managing customer relationships
• Experience in handling customer complaints
• Experience administering customer and service satisfaction surveys
• Sound knowledge of COID and Life Insurance Products
• Knowledge of insurance value chain
• Knowledge of industry regulations, e.g. POPI, COIDA, TCF, etc.
• Good understanding of the customer experience value chain
• Computer Literate: Particularly experience using excel spreadsheets
• Good presentation skills and ability to interact with middle and senior management
• Data interpretation and report writing
• Must be able to travel for business related matters.
• Customer service attitude
• Strong selling abilities
• Multilingual

go to method of application »

Description

THE JOB AT A GLANCE

• As the Portfolio Head: Top 100, you will be responsible for generating new sales leads and expanding the customer base of RMA. You will be responsible for driving business growth by identifying opportunities, tracking new markets, and building sustainable client relationships through the establishment of strategies and policies that will drive the expansion of the presence of RMA and its products.

WHAT WILL YOU DO?

Business Development:

• Identify and develop strategic opportunities for the business with a view of diversifying the consumer base and gaining an additional share of the market
• Provide short and long-term strategic recommendations to Exco, that are meant to develop and capitalise business opportunities
• Develop and execute RMA’s Mergers and Acquisitions Strategy
• Cultivate strong relationships with the Sales and Marketing team to develop new business opportunities by identifying capital projects, joint ventures, leveraging contacts, pursuing new product development and improving project efficiency
• Cultivate strong relationships with the ICT team to develop new business opportunities by identifying capital projects, joint ventures, leveraging contacts, pursuing new product development, improving project efficiency
• Oversee the planning and implementation of business plans for the penetration of new markets and new business initiatives
• Initiate and lead all phases of new business development, from prospecting and networking, initial relationship development, contract negotiations, and transition to active and ongoing client work
• Partner with legal and governance to ensure that agreements are in place for all new business
• Partner with the Finance & Operations team to develop contracts and pricing that set up RMA for success
• Develop a pipeline of corporate prospects that will lead to achieving annual business development goals for RMA
• Lead the creation of business to business
• strategies that will be supported by comprehensive programmes
• Drive Enterprise Development and Supplier Enterprise Development by overseeing the development of an enterprise development strategy, identifying enterprise development opportunities and ensuring that required spend is achieved.

Stakeholder Relationship Management:

• Strengthen current client and partner relationships in support of account manager’s day-to-day client management and to provide senior-level relationships with corporations and their foundations
• Set up meetings with customers/potential customers to deliver sales pitches and conduct sales of company products and services
• Conduct negotiations to determine contract terms and ensure profitable deals.

Market Research and Data Analytics:

• Partner with the Strategy and Analytics team to develop analytics to monitor the success of products, projects, and activities; market dynamics, market share changes
• Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments.

Staff Management:

• Staff performance monitoring, coaching and development
• Recruitment and selection of new members of the New Business Development team
• Ensuring staffing levels are maintained in order to complete all aspects of the company’s New Business Development Strategy.

WHAT WILL YOU BRING TO THE TABLE?

• NQF Level 7: Bachelor’s degree in business, Marketing, Finance or related field
• At least 8 years of experience as a business development manager, 3 years of which should be at senior management level
• Combination of private/public/non-profit sales experience a plus
• Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Must have exceptional verbal and written communication skills
• Excellent financial management skill

Requirements

WHAT WILL YOU BRING TO THE TABLE?

• NQF Level 7: Bachelor’s degree in business, Marketing, Finance or related field
• At least 8 years of experience as a business development manager, 3 years of which should be at senior management level
• Combination of private/public/non-profit sales experience a plus
• Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Must have exceptional verbal and written communication skills
• Excellent financial management skills

Closing date: 03 October 2025

go to method of application »

THE JOB AT A GLANCE

• Reporting to the Head: Operational Finance, the Bank and Cash Manager will be responsible for managing the company’s cash flow by ensuring that bank reconciliations and accounting processes are performed timeously and accurately.
• The incumbent will also be responsible for ensuring that there are sufficient funds available in the bank for operational continuity.

WHAT WILL YOU DO?

Cash Management

• Manage group company cash flow, ensuring that there are sufficient funds in all group accounts
• Analyse cash flow balances and conduct forecasts to ensure that sufficient funds are available to pay operational expenses. Obtain daily estimates from relevant teams (i.e. Claims Payment team, creditors, debtors etc.)
• Make investment or disinvestment decisions and provide recommendations to the Head: Operational Finance for authorisation. Draft instruction letters to the investment company based on decision.
• Responsible for intercompany transfers based on business requirements
• Escalate any suspicious cash payments or cash deposit transactions to the Investigations team
• Monitor and report on bank charges for all bank accounts

Accounting

• Check that cashbook transactions of various banks are processed on a daily basis
• Capture bank charges, interests, management fees, SARS payments, 3rd party payment, commission payments and manual claims payments on the system
• Process Accounts Receivables – unpaid or rejected accounts and refunds
• Review intercompany transfers for requested by the Debtors Department and send to the Cashbook Clerk for processing
• Process intercompany loan repayments
• Monitor Accounts Receivable, Accounts Payable and General Ledger postings from debtors, pensions, claims and creditors
• Review weekly bank recons captured by the Cashbook Clerk
• Prepare and review all monthly bank recons (RMA, RML and Group) for audit requirements, send to Accounts for review and Head: Operational Finance for approval
• Process online credit card payments

Administration

• Administer the online banking business profile
• Create new users, give users access to online banking portal as and when required
• Link bank accounts to online banking platform as and when required (i.e. new business)
• Open and close bank accounts as per business requirements (i.e. inactive accounts, new products, new business etc.)
• Load e-wallet cards onto the bank and issue e-wallet cards to branches for petty cash use
• Check and approve the petty cash recon before submitting to creditors for reimbursement
• Review branch petty cash recons and submit to creditors department for reimbursement payment. Ensure that recons are approved by branch managers
• Analyse unallocated report and distribute to relevant departments for clearing – debtors, pensions, creditors etc.
• Assist with and facilitate the annual renewal of the forex control exchange license. Engage with the Pensions department to compile relevant documentation for submission to the bank
• Manage and update the bank account signatory mandate as and when required
• Manage business credit card related uses and address with the bank
• Facilitate testing for any systems development related business project (i.e. bank or internal)
• Facilitate and address all bank related issues for the group
• Submit Treasury report to the Head: Operational Finance (weekly /quarterly/Monthly)

Team Management

• Oversee the day to day management of the team
• Supervise the activities of the team
• Ensure that staff within are continuously trained
• Conduct performance reviews with the team
• Develop annual KPA’s for staff
• Ensure effective performance management is carried out
• Act to resolve issues which prevent effective team working, even during times of change and uncertainty
• Coach others and encourage them to take ownership of their development

Compliance

• Ensure that all work is performed in terms of required standard and regulation
• Analyse cash deposit transactions report on a daily basis and report and cash report any cash deposit above the required limit to the Risk and Compliance team for assessment
• Ensure that all company policies and procedures are adhered to
• Ensure timely submission of various periodical reports, highlights of the previous month’s reports
• Monitor cash deposit transactions for Anti-Money Laundering (AML) reporting by analysing all cash transactions across bank accounts 

WHAT YOU'LL BRING TO THE TABLE?

Minimum Qualification

• NQF Level 6 – Advanced Diploma in Finance
• NQF Level 7: Degree in Finance (advantageous)
• Minimum 3 – 5 years; experience in the finance environment
• Good computer skills - MS Word, Excel, Outlook
• Strong planning & decision-making skills
• Analytical and problem-solving skills
• Ability to work independently with an attention to detail
• Excellent communication skills
• Time management skills

go to method of application »

THE JOB AT A GLANCE

• The Receptionist serves as the first point of contact for visitors, clients, and employees, representing the company’s professional image. This role is responsible for providing administrative support, managing front desk operations, and ensuring smooth communication flow within the organization while reporting directly to the Facilities Manager.

WHAT WILL YOU DO?

• Visitor Management
• Greet visitors, determine their needs, announce arrivals, and direct them to appropriate employee or meeting rooms.
• Phone Operations
• Answer, screen, and forward incoming phone calls, take accurate messages, and provide information to callers.
• Administrative Support
• Sort and distribute incoming mail, manage outgoing mail, and coordinate courier services.
• Schedule Management
• Assist with booking meeting rooms and coordinating facility usage.
• Security Compliance
• Monitor visitor access, maintain visitor logs, and ensure adherence to security protocols.
• Communication
• Relay information between departments, distribute notifications.
• Document Management
• Receive and process documents and handle basic data entry.
• Facilities Support
• Report maintenance issues, assist with basic office troubleshooting, and support the Facilities Manager with administrative tasks.
• Special Projects
• Assist with company events, meetings, and other administrative initiatives as assigned by the Facilities Manager.

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12
• Certification in office administration or reception management (advantageous).
• Minimum 1-2 years of experience in a receptionist role or similar customer-facing position.
• Experience with multi-line phone systems and standard office equipment.
• Prior experience in a corporate environment preferred.
• Demonstrated track record of providing excellent customer service.